Avaya Contact Center Description

You'll earn customer loyalty for a lifetime by providing a positive, intelligent experience to every customer. We can help you achieve this with Avaya Contact Center. Customers can access fast, efficient self-service via the channels they prefer. An agent is always available to assist if needed. It's seamless and context-driven. Your agents can keep up with customer expectations and stay in sync. They can achieve great results faster and exceed customer expectations by having a consolidated view. Your teams will become more efficient and productive when they have a better understanding of customer needs. Avaya is the market leader in Contact Center Solutions. We can deliver it in the cloud, on your premises, or in private hybrid clouds.

Integrations

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Company Details

Company:
Avaya
Year Founded:
2000
Headquarters:
United States
Website:
www.avaya.com/en/products/contact-center/

Media

Avaya Contact Center Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
Phone Support
Online

Avaya Contact Center Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Avaya Contact Center Lists