Help Sumo Description
Help Sumo provides a 24/7 help desk where customers can ask their questions, no matter what time or place. Your customers will find the knowledgebase rich and useful. The help center allows you to track what your customers are looking for. Find out what is working and optimize your content based upon the customers' behavior. Create multiple help centers and personalize each one with unique content. Your team can become customer advocates by giving them everything they need to be proactive, and delivering exceptional customer service. You have all the information you need to support your customers. Get the best Help Desk software to improve customer service.
Pricing
Pricing Starts At:
$14.99 per user per month
Free Version:
Yes
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Help Sumo
Website:
www.helpsumo.com
Media
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Take the guesswork out of password management, shadow IT, infrastructure, and secret sharing so you can keep your people safe and your business moving.
Product Details
Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online
Help Sumo Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management