Intrado Cloud Contact Center Description

Give admins and call center agents the tools they need for service excellence. Intrado Cloud Contact Center, formerly West Cloud Contact, is an enterprise contact center solution that provides call center staff with sophisticated call handling and reporting tools. It allows unlimited user scale, agility, and control that is beyond what is possible with traditional telephony. Cloud-based services are free from the need to maintain, upgrade, and maintain complex systems on-premises. Disaster recovery is included without additional hardware or expense. Cloud Contact allows you to manage unpredictable and seasonal call volumes quickly, outmaneuvering competitors and delighting customers. Cloud Contact reduces the burden on support staff and helpdesk staff. You can easily set up distributed contact centers that include both home-based and facility workers, with full access to central management and reporting.

Pricing

Pricing Starts At:
$25 per month
Free Trial:
Yes

Integrations

View Integrations

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Company Details

Company:
Intrado
Year Founded:
1986
Headquarters:
United States
Website:
www.westuc.com/en-us

Media

Intrado Cloud Contact Center Screenshot 1
Intrado Cloud Contact Center Screenshot 1 Intrado Cloud Contact Center Screenshot 2
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Product Details

Platforms
SaaS
On-Premises
Type of Training
Live Online
In Person
Customer Support
Phone Support
Online

Intrado Cloud Contact Center Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording