Best Incident Management Software in Africa

Komodor simplifies K8s troubleshooting and gives you all the tools you need to solve the problem with confidence. Komodor monitors all of your k8s stack and identifies problems. It then uncovers the root cause and provides you with the context you need. Komodor can automatically identify k8s problems, such as failed deployments, misconfigurations and bottlenecks. Identify emerging problems before they spread and affect end-users. Pre-made playbooks can be used to simplify root cause analysis, avoid disruptive escalations, and save valuable time. Give your teams clear instructions for troubleshooting that will turn every responder into an expert.

Cybercriminals have found the easiest route to infiltrating an enterprise's digital lives, including those of Board Members and executives. It is also the main channel to compromise wealth, status, data and reputation of high-net worth and high-profile individuals as well as their families. Personal digital lives cannot be protected by corporate network security controls and endpoints. Targeted cyberattacks cannot be protected by consumer antivirus, firewalls, or digital privacy solutions. BlackCloak's award winning SaaS-based Concierge Privacy PlatformTM, which combines digital privacy protection, personal network security, and incident response, with a US-based security operation center and white-glove customer service.

Simple. Powerful. Easy incident management. Prepare for incident management in a new way with a beautiful interface, powerful workflow automation and integrations with your existing tools. We make adoption simple by meeting your team where they already work, in Slack. We also integrate seamlessly with all of the tools you know and love including Jira Statuspage and PagerDuty. We guide your team through the most stressful situations. Now, anyone can run incidents confidently so that you can scale your business without slowing down. Our easy-to-build workflows will help you create consistency instantly. Automate repetitive processes, from sending updates to executives to compiling the post-mortems. This will allow you to focus on fixing and creating world-class products. By running more transparent incidents, you can avoid duplication and reduce distractions. You can assign roles, update incidents, and find a summary of all active incidents.

RMIS is designed to provide insight and results. Empower your employees with the RMIS to drive productivity, reduce total risk costs and deliver insight. Active risk management is the strategy of empowering your employees to manage risk more effectively by leveraging technology which is centralized and connected, scalable and data-driven. Aclaimant’s centralized system connects your risk office with incidents on the ground, allowing you to successfully reduce accidents, claim lag times and case duration. Reduce the cost of your claims by improving prevention and mitigation. This will improve your insuranceability. Automated, mobile-first technology and automation will help you better utilize your superior safety and risk talent. Aclaimant improves the morale and retention of your team and keeps them focused. Access case studies and other content to learn how to put the Aclaimant platform into action for you and your staff.

Zenduty's platform for incident alerting, response orchestration and on-call management helps you to institutionalize reliability in your production operations. You can get a single view of the health and performance of your entire production operation. Respond to incidents 90 percent faster and resolve them 60 percent faster. Implement customized and data driven on-call rotations for 24/7 operational coverage of major incidents. Implement industry-leading incident response protocols and resolve incidents quicker through effective task delegation. Bring your playbooks into your incidents automatically. Logging incident tasks and actions items will help you to produce productive postmortems for future incidents. Suppress loud alerts to allow your engineers and support staff to focus on the alerts which are important. Over 100+ integrations for all your APMs and log monitoring, error tracking, server monitoring, ITSM Support, and Security services.

Visualogyx allows you to collect evidence text and multimedia information on the fly, or by using a template. The app has an intuitive template creator that allows you create custom forms which can be used by your team as templates. These templates can be used as needed. Visualogyx was designed to collect real-time data efficiently, whether it is through free-form data gathering or inspections, quality controls, or validation procedures. Data can be captured by mobile devices online or offline, in remote locations. Once a connection has been re-established, the data will automatically sync with the cloud. Visualogyx lets you quickly create a report after an inspection. This includes all the filled-out form field and images in a customized PDF format that can be shared externally.

The most comprehensive suite of Health & Safety software solutions will streamline your processes and help you manage the risks. ProcessMAP helps companies achieve consistency and provides real-time insights to improve their Health & Safety performance. Standardize, streamline, and track the processes required to comply with various regulations and compliance frameworks. Built-in alerts, robust CAPA Management, and advanced reporting capabilities increase accountability and provide visibility across an organization. They also make it easier to be ready for inspections and audits. The correlation of safety and claims data can reduce risk. Analyze the root causes of claims and events to identify and mitigate risk. Our platform reduces risk by stopping claims from happening. The industry's best cloud platform for sustainability management and metrics reporting. Streamline the collection, verification and analysis of company-wide KPIs.

You can streamline your operations, manage and inspect assets, track warranty information and schedule preventive maintenance all from one platform. You can create, track, edit, assign and assign work orders in one click. This will ensure that any issues are resolved immediately. You can digitalize forms and other documents to be more proactive in your operations. A web form can be created that allows non-system users, such as vendors, employees, and anyone else without 24/7 Software logins, to submit work orders for approval from anywhere. You can control the entire process. You can create a chain of approvals that is based on the attributes of work order type, priority, and location. You can easily set up preventive maintenance plans and add labor, expense, and attachments for review. Automate maintenance across your asset base to save time.

Built for the evolution of resilience management, Castellan’s SaaS platform offers a fully integrated solution that helps users analyze and prioritize risk, develop actionable response and recovery plans, communicate with employees via multiple channels, stress test plans via plausible scenarios, and quickly mobilize response teams in the critical moments of an incident occurring – all within a single platform.

You decide how TOPdesk works for you. You can use TOPdesk to process incoming tickets, or collaborate with multiple service teams using one tool. We have the features and flexibility to suit any organization, from ITSM and CAFM to ESM. Our software will help you assist your customers. TOPdesk is more than a service management tool. Since 1993, our people have been helping organizations all over the world improve their service delivery. We care about your success. This is reflected in our customer satisfaction ratings. We are here to help you every step of your way. You can streamline your IT support with simple call registration, resource planning and dynamic reporting options. All your facilities services can be managed with clear overviews, personal to do lists and cleverly designed planners.

Started in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software. Marval offers unrivalled industry knowledge and expertise combined with innovative system design. With over 30 years of regular updates we offer a solution rich of functionality, now also including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey. We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe. Our accreditations Marval's integrated IT Service Management (ITSM) software solution has successfully passed the criteria for PinkVERIFY 2011 Toolsets for all 16 Pink defined ITIL processes. We have also been endorsed by AXELOS under the ITIL Software Scheme as ITIL process compliant to both gold and silver levels. Marval has held the ISO/IEC 20000 certification since its introduction in 2005. Our ITSM software is also accredited by the Service Desk Institute (SDI) as SDI Standard Performance Results Report Compliant.

Forward-looking risk visibility helps to reduce losses and prevent future events. Modern integrated risk management with real-time aggregated data on risk and their impact on investments and business objectives. Protect brand reputation, reduce compliance costs, and gain the trust of regulators and boards. Keep up-to-date with evolving regulatory requirements and proactively manage compliance risk, policies, cases, controls assessments. By aligning audits with strategic imperatives, business goals and risks, you can drive risk-awareness and accelerate business performance. Provide timely insights into risks and improve collaboration between different functions. Reduce third-party risk exposure and make better sourcing decisions. Continuous third-party compliance, performance monitoring and continuous third-party risks monitoring can help prevent third-party incidents. All aspects of third-party risk management can be simplified and streamlined.

A collaborative platform that simplifies and digitizes the management of suppliers and purchasing. You can manage your supplier and quality management processes on one platform with the supplier and quality modules. The negotiation and contract management modules can help you optimize your negotiations and cut down on hiring times. It digitizes the formalization of orders with the various order management and billing modules.

D3 Security leads in Security Orchestration, Automation, and Response (SOAR), aiding major global firms in enhancing security operations through automation. As cyber threats grow, security teams struggle with alert overload and disjointed tools. D3's Smart SOAR offers a solution with streamlined automation, codeless playbooks, and unlimited, vendor-maintained integrations, maximizing security efficiency. Smart SOAR’s Event Pipeline is a powerful asset for enterprises and MSSPs that streamlines alert-handling with automated data normalization, threat triage, and auto-dismissal of false positives—ensuring that only genuine threats get escalated to analysts. When a real threat is identified, Smart SOAR brings together alerts and rich contextual data to create high-fidelity incidents that provide analysts with the complete picture of an attack. Clients have seen up to a 90% decrease in mean time to detect (MTTD) and mean time to respond (MTTR), focusing on proactive measures to prevent attacks. In 2023, over 70% of our business was from companies dropping their existing SOAR in favor of D3. If you’re frustrated with your SOAR, we have a proven program to get your automation program back on track.

The EQS Integrity Line, a secure and anonymous hotline for whistleblowers, allows employees to report wrongdoing, such as abuses of authority, harassment, corruption, and discrimination internally before contacting authorities or the media. The encrypted channel provides whistleblowers with the best protection. Over 850 customers worldwide trust the EQS Integrity Line, in more than 165 countries.

Exigence provides a command-and-control center software that helps manage major incidents. Exigence automates collaboration between stakeholders within and outside the organization. It organizes it around a timeline that records each step taken to resolve an issue and drives workflows among stakeholders and tools. This ensures that all stakeholders are on the same page. The product connects stakeholders, processes, and tools, reducing time to resolution. Customers who have used Exigence have experienced a transparent process, quicker onboarding of the relevant stakeholders, and a shorter time to resolve critical incidents. Exigence is used by customers to address critical incidents as well as for planned cyber incidents such as business continuity testing or software release.

A Hund status page allows you to monitor services and keep your audience updated about any changes. Hund offers a variety integrations to notify your audience when service statuses change. You can curate your subscribers with notifier subscription controls. You can add, delete, or modify them as you wish. You can choose what your subscribers listen to or let them decide. To give your audience a complete explanation of maintenance and downtime, create issues. From start to finish. You can also choose to override the auto-state of any issue's affected parts for greater flexibility. Hund's in-house monitoring platform automatically updates any ICMP-enabled server or HTTP/S endpoint, port TCP/UDP port or DNS query. You can use a third-party monitor like AWS CloudWatch or PagerDuty or Pingdom and New Relic. Or, you can build your own monitors with our Webhook integration. This integration includes an optional dead-man switch to report downtime.

Secure and efficient way to save all your reports online instead of thousands of paper. The 1st Incident app allows you to quickly and securely report field events. You don't need to keep a stack of paper reports in a book. Imagine how much easier it would be to access all your forms online or on your mobile device. 1st Incident reporting is the solution. Although an incident may be initiated in the field, it is how you respond and react to it that is crucial to your business process. 1st Incident reporting gives you the tools you need to make sure you don't miss an important field event. The final step in a incident's lifecycle is efficient data analysis. To identify problem areas in your day-to-day operations and ensure safety for your employees, generate actionable reports.

Convergence IMS allows you to quickly and intuitively record, investigate, and report workplace safety incidents. Integrates OSHA 300A, 300A, 300A, and 301 forms. Configure Convergence IMS exactly how you need it for your company and industry. You can add information about your company that is required by OSHA or DOT, the EPA or MSHA. This includes information about employees and your NAICS number. Employees can use our safety incident report wizard to quickly report any injury, illness or property damage, safety observation, and near-miss. Our safety incident reporting software allows you to centralize and track all aspects of incident management.

VMRay provides technology partners and enterprises worldwide with the best-in-class, scalable and automated malware analysis and detection systems that significantly reduce their vulnerability to malware-related threats and attacks.

WebEOC is a solution for crisis management that supports business resilience and intelligent response. WebEOC's unique set of utilities can be customized to suit the needs of any organization.

SIGNL4 is a mobile alerting app that allows teams to track, escalations, and ownership transparency. It offered reliable alerting via push, SMS, voice and voice calls, as well as duty planning and collaboration. SIGNL4 allows for a faster response to critical alerts and major incidents, as well as urgent service requests. Get the SIGNL4 app from https://www.signl4.com.

Mobile-first incident management reduces the time it takes to detect and respond. Security Services equip clients with the technology to send live video and location to their security forces as an incident unfolds. You decide when and how much to charge your clients by using our price flexibility program. You can offer iFollowAlerts as a part of your service package or as a standalone product. Only pay bandwidth used. No hidden fees. Your entire security team will be up and running in 48 hours. With our intuitive Control Hub and simple interface, your team will be able to receive and broadcast Alerts with minimal training. iFollow alerts means that your staff are not tied to a desk. The Control Hub is completely responsive and designed for mobile users. Many users who have access to a desktop prefer to use our mobile solution.

Status page takes the pain out communicating downtime and scheduled maintenance with customers and employees. Maximize productivity! Employees and customers can waste a lot time trying to figure it out when apps stop working. StatusCast keeps them informed and lets them know what's happening. They will love you for it! You're familiar with the scenario: Your e mail server goes down, and suddenly your help desk is overwhelmed by 1,000 support requests. By preventing inbound help desk calls from occurring, a corporate StatusCast page can reduce inbound costs. It is vital to inform your end-users about any changes in the status of your services to ensure maximum productivity. Communication is key to maintaining trust with your end-users. StatusCast pages allow for quick and easy communication.

Your organization will be stronger through incident management. Kintaba helps you manage, respond and recover from major incidents and outages. Kintaba is modern incident management made simple. One-click paging, IMOC and oncall rotations are all possible with Kintaba. You can also import employee directories to quickly add and manage responders. Rich Slack-integrated chat, activity logging and communication can bring people together. This will allow you to quickly mitigate the incident without having to worry about writing status emails. Your team will have easy access to critical information after severe events with automated Postmortem creation, distribution and review scheduling. Kintaba makes it easy to implement modern incident management across the entire lifecycle of your company. Instant chat, automated event monitoring, automated IMOC rotations, included postmortem templates and auto-scheduling are just a few of the many features that Kintaba offers.