Use the comparison tool below to compare the top Legal Answering services on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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VoiceNation
VoiceNation
$70 per month 344 RatingsThousands of businesses rely on our 24/7 support because our professionally trained, bilingual receptionists and cutting-edge technology guarantees awesome customer service is always delivered on their behalf. Acting as a seamless part of your company, they're available to answer calls and respond to website chats whenever you need, and around the clock. Our pricing is simple; with plans starting from $70 per month. Why choose VoiceNation: - America's best receptionists - Essential and Personalized plans to suit every business - A culture like no other - Years of industry knowledge - Gold standard technology - Outstanding account management -
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Smith.ai Virtual Receptionist
Smith.ai
$70 per monthSmall businesses need a superior intake, answering and qualification service Our U.S.-based virtual receptionists are available to capture and qualify leads, book new clients, or build better relationships with existing clients. Prices start at $70 per month. Receptionists based in the United States are available for duty Monday through Friday, from 5am to 9pm PT/8am to 12am ET. All calls and overflow should be forwarded only. For complete workflows, lead qualification and intake can be done with CRM integration. Calendar software integration allows for appointment and call-back scheduling. Payment collection with integration to your credit-card processing software. Spam & Sales call blocking, call screening and prioritization plus VIP pass-throughs. -
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Verbatim
Verbatim Telephone Answering Service
$61.78 per monthA team of professional, friendly, UK-based virtual receptionists can answer your calls and chat with you. You can have as few as one call per day or as many as you need. We can also answer your busy phones 24 hours a day. You can be there for your customers 24/7, with our emergency call answering service. Our telephone answering service can be tailored to fit your business with free call transfers and rollover of any unused calls. Verbatim's receptionist will leave a message for you if you are not available to answer the call. We will take the call and let it be your decision if you wish to receive it. If you are busy and don't want to be disturbed, you can flag it in our call management dashboard to nominate another person to receive the call. -
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Posh
Posh
$54 per monthTo make your business a success, you have to put in the work. So do we. Our team of professional virtual receptionists is available to answer your calls and schedule appointments so that you can concentrate on other important aspects. We can help as much or as little as needed. We are available 24/7/365, ready to assist you. We are there when you need us and on call when we aren't. Posh lets you decide when your virtual receptionist will arrive. Posh can answer your questions! Posh can answer! Posh can! An intro is the first step to a great partnership. Let us know about your business and how your calls should be handled. We will transfer calls, schedule appointments, and take your messages based upon your preferences. Impress all callers and land more clients while remaining focused on what is important to you. You can easily set your status using the Posh portal or app. Are you able to accept transfers? We can help you if you aren't. -
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PATLive
PATLive
$39 per monthSince 1990, we have been helping businesses with their most valuable asset, their phone calls. Let us show how we can help you deliver a positive, helpful experience to every call you receive. Virtual receptionists at PATLive work exactly like a front-office receptionist and provide friendly service that will make your business stand out on every call. You can customize how your calls are answered. Our average response time is 8 seconds. We can provide a great service, and we can assist callers with many of same things as an in-office employee. PATLive receptionists can be a seamless extension to your business and deliver all the benefits of an in office team. You'll be amazed at how similar your answering service experience will be to that of an in-office receptionist using our powerful apps. -
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easybee
easybee
$69 per montheasybee's answering services are the perfect way to convert more callers into customers. Our friendly receptionists and live phone answering make it easier for clients to get the best service. We also help your team be more productive and focused. Our virtual receptionists can help you if you feel overwhelmed by the volume of calls your company receives. Our virtual receptionists can help companies in a variety of industries improve their efficiency. We reduce the cost of hiring staff and make it possible to answer more calls quickly and accurately. Our virtual receptionist can answer all sales calls just like your regular receptionist. Our virtual receptionist can forward any calls or messages to you or anyone on the team. We can gather all information from incoming leads, and then enter it in your web-based CRM. Our virtual receptionists can be used as extensions of your business and provide all the benefits of an in office team. -
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Gabbyville
Gabbyville
$250 per monthGabbyville will take your call from you. Our Gabbonistas will answer your calls, forward them on to the right people, and make outbound calls! They can schedule appointments, take detailed messages, and even initiate and bridge conference call calls. You can relax, take a well-deserved break, or sit back and relax. Gabbyville has your back. We will answer all your calls and route them to the right people. You can also get detailed messages from them by filling out our intake form. We will quickly send all important messages via SMS and e-mail. We will answer all your calls and provide exceptional assistance with a personal touch! Your preference is important! Our Gabbonistas will respond to your calls according to what you want. They can also help you understand your FAQs and provide excellent customer service. Gabbyville will help you run your business the way you want it to with Gabbyville -
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Abby Connect
Abby Connect
$299 per monthWith a dedicated team of receptionists, you can impress callers, save time and grow your business. It has been proven that customer satisfaction is a key factor in increasing retention, satisfaction, and revenue. Let us do the rest. Focus on what you are good at and let us do the rest. Don't leave your clients hanging up and call your competition. Impress your clients on the first contact. Your own reliable, professional, and friendly receptionist team can help you grow your business. Your business's receptionist team becomes an extension of you. We are available for you 24/7/365, regardless of your business hours. We help you prioritize, qualify, and assist your callers. We can book appointments with a tool that integrates into Outlook & Google. We deliver exceptional customer experiences for your Spanish-speaking callers. We'll screen all calls and notify you if we receive them. A click away, better client experiences. You can improve customer service while saving time. -
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Nexa
Nexa
$200 per monthOur virtual receptionists are available 24/7 to answer your calls, chats, emails, sales inquiries, and schedule appointments. Our answering service is available for all your customers. We do more than answer phones. Businesses of all sizes benefit from our bilingual and highly-trained virtual receptionists who help them grow their revenue and provide a superior customer experience. Nexa's virtual receptionists can help you grow your business, whether you're a small business looking to get ahead of the pack or a large company looking for staffing and scale, in English and Spanish. Your customers will feel like they are speaking to a real person when one of our virtual receptionists answers the phone. Nexa's receptionists have extensive industry knowledge and can handle more calls with greater accuracy and speed. Our experts can qualify leads, reach out to prospects proactively and answer all calls with professionalism. -
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Veta Virtual
Veta Virtual
$169 per monthVeta Virtual provides customized receptionist services for businesses that are losing customers because of missed calls or unreturned messages. Many times, the customer's business is won by the company that answers the phone and provides open communication. Veta is the ideal solution for business owners who need more support. Customers are the most important aspect of our business. We must give them the best possible service and put them first. A virtual receptionist should not increase stress but relieve it. We offer personalized services that will help you free up your phone lines so you can focus on the areas of your business that are most important to you. -
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Vicky Virtual
Vicky Virtual
$119 per monthYou can keep your existing phone number. We will provide you with a unique local or toll-free number that is specific to your business. The number will be used to forward any existing business calls. If you prefer, you can also publish the number on your website, online business listings, or marketing materials. Vicky will happily answer any calls that come in, using your personalized greeting, book appointments, take your messages while you're away from your office, transfer callers directly to the right person within your organization, answer questions, or provide vital information about your company. Our US-based, highly skilled receptionists are able to distinguish between different types calls (new clients and current clients, urgent calls, etc.). You can direct them to do what you ask. You can forward or unforward your calls according your schedule, whether it's all day, a few hours per day, or just a few days each week. -
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Specialty Answering Service (SAS)
SAS
$34 per monthSpecialty Answering Service, a leading call center company, helps fast-growing companies close sales and provides exceptional customer service 24 hours a days. SAS' friendly virtual receptionists provide a great virtual office experience. They also offer customized call handling. Our services are used by thousands of small businesses. Our live-operator answering services are unrivalled in the industry. SAS can handle everything, from message and phone order taking to bilingual receptionists or virtual office capability. Did you know that 81% companies that provide excellent customer service outperform their competitors? You can be sure that we will provide unwavering customer service. We understand how important it is to keep out of pocket costs low so we make our services accessible to all budgets. We will work closely with you to develop a plan that suits your business. -
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Go Answer
Go Answer
$50 per monthGo Answer provides affordable contact center services that are focused on helping your business succeed. We know the challenges that businesses face every day. We strive to make your job easier. Because we handle all the rest, you can focus on business-building tasks. We offer everything you need to provide exceptional customer service, 24 hours a day, to every customer. You'll be amazed at how affordable it is. Your client or customer wants to speak to someone right away, but they don't necessarily want to chat with a live person. Web Chat Services can help. They provide the instant response that they need to feel valued customers, even online. -
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MAP Communications
MAP Communications
$43 per monthOur live receptionists are bright, friendly, and available whenever you need them. Callers prefer to speak with someone who is real and can provide a personalized touch unique to your business. We answer all calls promptly, 24/7/365, to ensure that your callers have a great experience. MAP Communications offers a variety of customizable plans that will allow you to choose the right virtual receptionist service for you. It's important to maintain a professional image and keep your customers happy with the increasing competition in similar industries. Our team of MAP Communications virtual phone receptionists can help make your life easier and make your company more successful. We aim to improve customer service, professionally brand your company's phones, and increase sales leads. -
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Davinci
Davinci Virtual Office Solutions
$99 per monthLive receptionists are smart, friendly, and available when needed. They represent your company in a way that is right for you. First impressions count™. Davinci provides a dedicated number toll-free at 888, 855 or 866. This number can be applied to your phone line or fax line. We can provide additional numbers if you need them. Live virtual receptionist answering services are available to help you take care of your customers when they need it most. A live receptionist is a service that acts as a bridge between you, your customers, and your callers. Davinci's call screening service and call forwarding service allows each call to be screened and routed by a friendly virtual receptionist. Davinci offers an easy-to use business-grade voicemail management system that allows you to add custom hold music, transfer messages, and introduce yourself. -
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Answering Service Care
Answering Service Care
$49 for 30 minutesASC is a professional answering service available 24/7 to over 3500 businesses across the country. Our reliable service caters to various industries, including law firms, medical offices, insurance agencies, financial advisory firms, and more. Our highly trained customer service professionals can handle all kinds of calls, from greeting callers to scheduling appointments, transferring calls, and relaying messages. With ASC, you can expect accurate and dependable message-taking at all times. Our service allows you to never miss a call and answer all live chats while giving your customers a great first impression. We capture all important messages round the clock, saving you money on hiring full-time receptionists. Our platform integrates seamlessly with over 5000 applications, and our web and mobile app allow you to access our services from anywhere. We also offer Payment IVR and comply with HIPAA and PCI regulations. Choose ASC and experience the power of smiling faces that care. -
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Answer California
AnswerCalifornia
$43 per monthAnswerCalifornia is trusted by businesses to provide outstanding customer service and order taking. Customers enjoy higher client retention and increased revenue. Our professional service, advanced technology, and talented staff will enhance your customer service and increase your bottom line. AnswerCalifornia serves small businesses with virtual office staff, call centre assistance, and many other resources throughout the country. Our associates can handle all your call overflow or act as your primary point-of-contact with all your customers. This will help you save money on overhead costs and staffing. Our Business Support Associates are not like your office staff. We only get paid when we actually work. They work hard to improve the professional image of your company and treat your callers with respect and courtesy just like your office staff. -
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HelloSells
HelloSells
$359 per monthHelloSells offers four services. These include answering service, lead qualification service, call centre services, appointment scheduling services, and call center services. Our core service is Lead Qualification Service. Some businesses are not worth your time. Studies have shown that businesses need to respond quickly to important leads. We receive leads 24 hours a day, from all channels, and respond within 4 seconds. Our team will identify the most important leads and schedule appointments with you. This allows businesses to prioritise leads and spend their time with those who are most likely convert. Businesses can close more sales quickly. Answering service is another important service we offer. Our agents are available 24/7/365 to help you answer your calls, qualify your leads, and transfer the hot lead or book an appointment on your calendar. Our agents are ideal for expanding sales and marketing teams that want to take their sales to the next level. We are flexible and highly customizable. -
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e-PA
e-PA
$55.24 per monthCapture opportunities and make sure your customers speak with someone, not a voicemail. Your PA answers every call professionally and understands your business like if she were based in your office. e-PA acts as your full-time secretary, helping you win your business. However, customers may choose to communicate with you. No matter how large your business grows, you will enjoy round-the-clock support and first-class customer care. e-PA can be your secretary or part-time secretary and protect your business from any missed calls. Extraordinary teams can answer your phones, website chat, contact forms and social media as if they were in your office. Professional overflow call handling support for your existing team or round the clock reception coverage. Overflow coverage is available for staff holidays and busy periods. There is no need to purchase expensive equipment or technology. Your PA team quickly learns how to use any online calendar, website or software to book appointments. -
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eVoice
j2 Global
$79 per monthj2 Global (NASDAQ.JCOM) is the industry leader and operator of eReceptionist. j2 Global has more than 11,000,000 subscribers worldwide and has a rapidly expanding network that covers more than 4,200 cities across 49 countries on 6 continents. eReceptionist is a virtual receptionist that provides the most advanced, on-demand, virtual voice communication service. This unique communication system allows mobile professionals, small businesses, and independent entrepreneurs to sound professional and work more productively. Customers receive the professionalism and quality of a Fortune 500 corporate telephone system, but without the expensive equipment and fees. You can set up our low-cost call forwarding to forward to a home, office, mobile, or voicemail phone. You can also assign extensions up to three numbers for diverting calls. Calls that are not answered can be sent by voicemail to voicemail. You can also retrieve them through our voicemail-by-email feature. -
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Ruby
Ruby
$349 per monthRuby is available to answer your questions and connect with website visitors so that you can concentrate on your business. We never call in sick. We don't go on vacation. We are always available. From full-time to just-when-you-need-it, Ruby's virtual receptionists have got you covered--making the most out of every customer conversation. Ruby can be a full-time extension to your team. All of the above are included: call answering, routing and transfer, customer intake, messages and more. With call forwarding, you can send calls to Ruby directly to your phone or to any other number that you choose. You can have us hold your calls with one tap or set Ruby up as backup. We'll only answer if you don’t. You can update your receptionists with your preferred call answering instructions using the status function. You can also sync your day with your call handling with Ruby's calendar integration and send messages to your callers. -
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AnswerHero
AnswerHero
$79 per monthWe offer many great services, including answering your phones, resolving urgent messages, appointment setting and call routing. Our highly qualified staff will handle your account professionally. We will answer all your calls and ensure your business succeeds. All your business needs will be met by our services. Our live agents are trained to answer all your calls, from urgent calls to scheduling appointments. We are available 24/7/365 to make sure you don't miss a thing. Our virtual receptionists have extensive knowledge in all industries. No matter how big or small your company is, our virtual receptionists can help you answer all of your calls and grow your business. Our live agents are bilingual so there is no need to worry about anything getting lost in translation. Your existing clients will feel more comfortable speaking in their native language to you. -
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AnswerFirst
AnswerFirst
$30 per monthOur virtual receptionists work 24 hours a day at a fraction the cost of a full time receptionist who works 40 hours per week. Statistics show that 80% of callers will not leave a message on voicemail systems and that most will hang up after five rings. Many businesses have found a way to overcome this problem by outsourcing traditional telephone reception services. Our Customer Service Representatives are highly trained and can answer your calls as you would. They can transfer calls to your office extensions or mobile phones, and take detailed messages and deliver them promptly. We are available 24/7, or whenever you need us. Missing important phone calls can lead to lost revenue or customer service calls that could cost your business. AnswerFirst's Customer Service Professionals can also handle the triaging, processing, and delivery of your emails. -
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AnswerConnect
AnswerConnect
Our customer service experts are available to assist your visitors and callers 24/7. Your potential customers are available 24/7, wherever and whenever you need them. No voicemail, only real people. There is no voicemail or bots so you can do business with real people and not automated voices. Know your callers and manage calls. For a personalized experience, we recognize returning callers. Unique call script because no two businesses are alike. Your call flow will be unique to you. We integrate seamlessly with your existing systems and integrate via a shared screen or CRM integration. How can you provide high-quality customer support without having to hire full-time employees in-house? This level of service is not possible for many small businesses. With a small business answering company, you can enjoy the benefits of an in-house staff without the need to hire, train, and pay for staffing. Our agents work remotely from anywhere in the US so they aren’t affected by local service outages and natural disasters. -
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Reception 24/7
Reception 24/7
$14.99 per monthQuality customer service is what builds businesses. A dedicated team of virtual receptionists are available to answer questions, book appointments, and transfer calls. When you need us to professionally and politely answer your calls, our receptionists will be there. You can trust our receptionists to treat every customer with the same care as you do. We will represent your company by greeting every call with a personal greeting and guiding each interaction with a script created just for you. Customers want to speak to someone who is able to understand them and give clear answers to all their questions. All our receptionists speak English fluently. We will work with you to determine how you want your queries and calls answered. Our virtual receptionists will make your customers feel like they are in your office.
Legal Answering Services Overview
Legal answering services are a type of specialized telephone answering service that provides legal offices with an around-the-clock, live answering service for their clients. These services provide attorneys and legal professionals with the ability to stay in contact with their existing clients as well as potential new ones who call into their office after typical business hours.
The value of having a legal answering service is that it allows firms to remain available to answer questions from anyone at any time. Many people may need access to legal advice outside of normal business hours, making a 24-hour legal answering service an extremely valuable asset for any law firm or attorney.
When someone contacts a law office’s main line outside of regular office hours, the call is automatically routed to the legal answering service provider where they connect with a live operator who will take down the caller’s information and provide them with any necessary assistance they may require within the restrictions of what has been agreed upon between the firm and the service provider. The recorded information is then forwarded onto whichever lawyer specified by the firm via email or text message so that they can promptly follow up on behalf of their client.
Having an experienced team manage incoming calls and inquiries also helps ensure that calls are handled in accordance with any state or federal regulations governing how communication with potential and current clients can be conducted within a law firm setting. Additionally, this helps limit potential misunderstandings between lawyers and clients as all relevant conversations are documented through recordings which each party can review as needed.
From taking detailed messages to scheduling appointments and providing basic information regarding areas of specialties such as family law or criminal defense, utilizing a professional answering service is one way attorneys can give themselves more time while maximizing efficiency when communicating with clients without compromising on customer satisfaction levels. This ensures everyone involved remains satisfied throughout all stages of the process, ultimately leading to better results for all parties involved.
What Are Some Reasons To Use Legal Answering Services?
- Reduce the workload of your in-house staff: A legal answering service helps to free up time for other important tasks, such as scheduling court dates or filing documents. This leaves more time for attorneys and paralegals to work on complex cases, build relationships with clients, and grow their business.
- Keep your costs low: Hiring a virtual receptionist team is much cheaper than hiring an in-house employee, as you only pay them when they are needed. This reduces overhead costs and stops any expensive HR headaches from arising due to insurance and payroll taxes.
- Increase customer satisfaction: Legal answering services allow attorneys and law firms to provide personalized service 24 hours a day, 7 days a week. Clients will feel comfortable knowing that their calls can be answered even outside of regular office hours, smoothing out communication across both existing and new customers.
- Meet tight deadlines: Answering services help ensure that all incoming calls are directed appropriately while maintaining the confidentiality of sensitive cases or documents related to those cases. All messages are logged accurately ensuring that no urgent call goes unanswered which is especially essential during stressful court proceedings such as trials or appeals where minutes count.
- No risk of burnout: Burnout is one of the most common issues lawyers experience when juggling multiple cases at once without assistance from an external source like legal answering services who can aid with client outreach & follow ups thereby reducing the lawyer’s own stress related fatigue & rejuvenating focus for further work commitments within the profession itself.
The Importance of Legal Answering Services
Legal answering services are an important resource for law firms and legal departments. They provide a valuable service to attorneys, paralegals, receptionists and administrative staff by providing prompt, professional support for incoming calls. This is especially beneficial when lawyers are out of the office or in a meeting and cannot take calls as they come in. Legal answering services provide excellent customer service that reflects well on the business they represent, while allowing callers to quickly and efficiently reach the person they need to speak with.
By relying on professional legal answering services rather than having staff members answer the phones themselves, law firms can save money that would otherwise be wasted on missed opportunities or mishandled inquiries if less experienced personnel were running their phone lines. Additionally, many legal answering services provide bilingual operators who can field questions from clients in multiple languages. This allows attorney’s offices to better serve diverse clientele while demonstrating their commitment to working with anyone regardless of language barriers.
Another advantage of using a specialized legal answering service is that operators have extensive knowledge about legal matters and can assist customers accordingly. By anticipating frequently asked questions from potential clients, trained professionals can provide answers quickly or direct callers toward appropriate resources when necessary. In some cases, these trained representatives may even catch problems before an attorney does; for example, flagging a caller who wants information about another state’s laws instead of those where the firm practices law.
For all these reasons and more, it is easy to see why utilizing trusted legal answering services is so beneficial for any kind of practice today, whether it's handling a large volume of calls for corporate counsel or just fielding your occasional inquiry at a small firm—it pays off big-time in terms of efficiency and customer satisfaction.
Legal Answering Services Features
- 24/7 Availability: Legal answering services provide 24/7 availability, ensuring that all legal inquiries are answered any time of day or night. This is critical during times of need, such as after hours when a client's case may be at stake and requires immediate attention.
- Immediate Response: Legal answering services provide an immediate response to incoming calls since they are staffed with knowledgeable personnel who can quickly and accurately answer questions about the law and its procedures.
- Customized Solutions: Professional legal call centers customize their service according to the needs of each individual attorney or firm in order to ensure that all legal matters are properly handled and clients receive appropriate advice for their issues.
- Multi-lingual Capability: A good legal answering service will have staff who are fluent in multiple languages in order to provide assistance to clients from different backgrounds and cultures, allowing them access to justice regardless of language barriers or cultural communication difficulties.
- Comprehensive Support Services: Legal answering services can also provide additional support services such as virtual receptionists, message transcription services and remote filing systems which allow attorneys to stay connected with their clients even when not directly available via phone or other contact methods.
- Data Security & Compliance: Many legal answering services implement enhanced data security measures as well as compliance best practices so as not only protect valuable client information but also maintain ethical standards within the industry itself while offering a reliable source of assistance with any legal matters that arise out of court interactions.
Types of Users That Can Benefit From Legal Answering Services
- Small Business Owners: Legal answering services allow small business owners to get the customer service they need without needing to hire in-house personnel. This eliminates the need for expensive salaries and employee benefits, allowing them to focus their resources on other parts of their business.
- Corporate Law Firms: By using legal answering services, corporate law firms can ensure that all calls from clients are answered quickly and professionally. This allows lawyers to spend more time working on cases instead of handling phone calls. Additionally, legal answering services can provide a higher level of client service than typical receptionists due to their specialized knowledge.
- Solo Practitioners: Solo practitioners often struggle with juggling both client communications and meeting deadlines. With a legal answering service, they can free up time by having someone else answer incoming calls while they work on client files. This helps them maintain a steady workflow while still providing excellent customer service.
- Bankruptcy Attorneys: Bankruptcy attorneys have an especially important role as they help clients through difficult financial situations. Legal answering services provide support with responding promptly to potential new clients and existing ones who have questions about the process or fees associated with filing for bankruptcy.
- Paralegals & Personal Injury Attorneys: Paralegals and personal injury attorneys often receive numerous calls from clients throughout the day requiring immediate attention or updates on their case status. Legal answering services enable them to quickly respond to all clients without fear of missing any important information or inquiries from potential new clients during busy periods.
- Estate Planning Lawyers: Estate planning lawyers typically receive numerous phone inquiries about estate planning matters such as wills and trusts, which require detailed conversations that must be handled by experienced professionals familiar with such matters. By using a legal answering service, estate planning lawyers can ensure that all inquiries are properly handled while freeing up time so they can focus on other aspects of their practice such as asset protection and tax preparation work.
How Much Do Legal Answering Services Cost?
The cost of legal answering services can vary greatly depending on the specific features, such as call forwarding, that a law firm requires. Generally, most legal answering services will charge a flat fee for their basic service, which includes 24/7 live operator support, personalized greeting messages, and the ability to forward calls to the appropriate person or department.
This can range from around $50 per month up to several hundred dollars depending on the scope of service. In addition to this base rate there may be additional fees for extra minutes used beyond your allocation as well as any other customized features you may require. To help maximize value for money it is worth shopping around and working out what would be best suited for your particular needs before committing to a contract with any one provider.
Risks To Be Aware of Regarding Legal Answering Services
- Risk of breach of confidentiality: The possibility of unauthorized access to sensitive and confidential information should be taken into account when using a legal answering service.
- Risk of misrepresentation: With an outside third party potentially handling calls from clients, there is a risk that the representation of the law firm may be misconstrued or inaccurate.
- Risk of improper client service or advice: Legal answering services may not have all the necessary information about the client or their case and therefore cannot provide the same quality advice as an attorney. As such, this could lead to potential errors or omissions in advice that is provided.
- Risk of compliance issues: It is important to consider regulatory compliance when it comes to handling client interactions through a third-party service. Depending on the jurisdiction and situation, certain laws may require additional measures in terms of security protocols, record retention and other considerations related to communication with clients.
- Challenge in maintaining personal relationships with clients: Lawyers often build strong relationships with their clients over time based on trust and familiarity; however, this can be difficult when relying on an external answering service for call management. If a lawyer is relying on an answering service to handle client calls, it can be challenging to maintain the same level of connection with clients.
What Software Can Integrate with Legal Answering Services?
Legal answering services can integrate with many different types of software to make the experience more efficient and user-friendly. These software solutions include appointment scheduling, document management systems, customer relationship management (CRM) solutions, electronic medical record systems, invoicing and payment processing tools, virtual receptionist programs, e-mail marketing platforms, task management applications, and automated call centers.
Each type of software has unique features that allow it to work in conjunction with a legal answering service to provide options such as booking appointments electronically or automatically sending out reminder emails for upcoming events. Depending on the needs of each particular business or organization using a legal answering service these software integrations may be necessary as they streamline common tasks while making information easier to track and access when necessary.
What Are Some Questions To Ask When Considering Legal Answering Services?
- What services do you provide? It’s important to understand the exact services offered by a legal answering service, especially ones that are tailored for law firms.
- Is your technology up-to-date and secure? Make sure the legal answering service is using secure and reliable technologies to handle incoming calls, store data, and deliver messages.
- How much experience do you have with client intake forms? A good legal answering service should be familiar with common client intake forms so they can collect the necessary information from potential clients quickly and efficiently.
- Are agents available 24/7/365? Verify that agents are always available during business hours as well as after-hours in order to best serve clients regardless of their availability or location.
- What is your pricing structure? Ask about any fees associated with calls or messages being forwarded, if there is a minimum monthly fee or if billing is based on usage per minute or call volume, etc., so you can choose the best plan for your firm’s needs and budget.
- Do you offer any additional services such as document processing or automated appointment scheduling? Inquire about other useful features like document processing or appointment scheduling that could make managing incoming calls more efficient while also improving customer satisfaction levels at the same time.