BOSSDesk Description

BOSSDesk is an integrated ITIL-based Service Desk/Help Desk solution that can be used on-premise or cloud. It provides remote work capabilities with an award-winning user interface and a powerful Service Catalog. Customers have rated BOSSDesk highly for its affordable ITSM solution, great user experience, and outstanding customer support.

Pricing

Pricing Starts At:
$19.00/month
Pricing Information:
Essential version costs $ 19 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly
Free Trial:
Yes

Integrations

API:
Yes, BOSSDesk has an API
View Integrations

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
BOSS Solutions
Year Founded:
1997
Headquarters:
United States
Website:
www.boss-solutions.com
Update This Listing

Media

Play Video Customizable Dashboard Service Catalog Ticket Summary Self Service Portal Mobile Apps Configuration Screen
Recommended Products
Open source. Easy to use. Proven. Complete. Icon
Open source. Easy to use. Proven. Complete.

End to end big data that enables you to spend less time formatting data and more time analyzing it.

Discover HPCC Systems - the truly open source big data solution that allows you to quickly process, analyze and understand large data sets, even data stored in massive, mixed-schema data lakes. Designed by data scientists, HPCC systems is a complete integrated solution from data ingestion and data processing to data delivery. The free online introductory courses and a robust developer community allow you to get started quickly.
Try For FREE Today!

Product Details

Platforms
SaaS
Windows
iPhone
iPad
Android
On-Premises
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
Online

BOSSDesk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Asset Tracking Software

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management