BackBox Reviews

Summary: It's a must for network security. This solution solves our infrastructure problems many times in roll-back and restore cases. We are using it at multi sites even at international locations. Automation tasks assist us in solving other vendor support-related problems. We have integrated all 3rd party tasks/scripts running on the systems with BackBox. This gives us total control on 3rd party support scripts as we see what's running for which case and the timeline of scripts. Auditors have also confidence in this solution. We just show/access them the output/dashboard of BackBox and that's done.

Positive: Simple product but does its job as expected. It's a bundle containing operations, backup, automation, compliance, and governance and also solving secure remote access. The price is fair. It supports legacy and cloud infrastructure. We have been using for hybrid environment without any issues. Lots of device supported. Nearly every version of devices is supported. Product support is agile and eager to solve all the problems. Intellicheck is massive. Lots of signatures and checks in the Intellicheck. It is a perfect match for our disaster recovery scenarios.

Negative: Integration with other products is not straightforward. There's no direct integration with Jira, CMDB, or ServiceNow. You need to write some coding to make this integration working. Reporting lacks. Intellicheck signatures are updated within the releases not through a real-time update. There's no real-time check-monitoring option available. The product does not have AI or ML inside. Manual tasks are somehow interesting, tasks/scripts are defined from the operational perspective, they're not APIs.

Summary: In short, it's very good for the money. From the compliance and governance perspective, it perfectly matches our needs. When we buy a new security solution, we always integrate with Backbox. Backbox emphasizes the automation even before the automation is not known on the security. It's one of the most suitable solutions from small to large organizations. I appreciate it a pioneer and innovative vendor in the market.

Positive: The price is low but the value of the product is high. Technical support is awesome. It has a vast array of integration. Even if there's no already built-in integration, technical support assists for the new device type or model. Automation is already inside the product. I like the dashboard, very simple and shows the highlist. I can assign anybody to watch over the backbox solution. There's no need for special training. It supports distributed deployment where we're deploying regional collectors to get the data. Intellichecks has lots of checks built-in coming with the product. We have lots of cases where we need to roll back or restore, Backbox built-in these tasks without any problem. Upgrades or fixes through the Backbox is simple, one click and done.

Negative: Main drawback, It's not a real-time product for monitoring. You should give time schedules, especially for checks and automation. There's no incident management inside the product. I can't assign a task or job to a team member. It's a problem especially for the intellichecks. I need to assign the check output for one of my team member follow-up. Notifications are somehow bulky. Reports also are very legacy look and not modern compared to other products. There are lots of intellichecks available. We need to modify some checks before running to get the best results. Siem integration is not straight forward.

Summary: I have a positive experience with BackBox. Been using it for 6 years now and wouldn't replace it for any other solution.

Positive: They have amazing support and respond far quickly than big Networking conglomerates. Easy to use Interface and support for almost every type of backup.

Negative: The logs are not always properly readable. And troubleshooting yourself is an issue. However the support team ensures that the resolution is swift and quick.

Summary: It has been used for 5 years to back up many devices and embedded software in our system. Our devices are very successful in terms of their features such as adapting quickly to version changes, writing scripts, customizing them, and logging errors.

Positive: You can quickly back up from a single point without looking for a wide variety of brand-independent solutions. Open to new developments, easily updated, customizable.

Negative: We did not see any serious shortcomings. The lack of documentation in the first versions has been fixed.