Bravo Reviews

Summary: Overall it’s a great software and sometimes I think “Oh this is a pain in the butt” on something but then realize it makes life easier in the long run. It is a subscription based platform but that also means updates are performed on a regular basis.

Positive: eBay integration.
Pictures of inventory items.
Updates are often.
There support team is fast when needed.

Negative: Some things you don’t know you need from the start but end up needing later on. Only thing I wish was there was a list from the start that showed what comes with what and a good explanation of what you may need to add on later.

Summary: With the simple interface and excellent CSR and Tech support, Bravo offers an excellent service for small business FFLs.

Positive: Excellent system for small business FFLs.
Bravos CSRs and Tech support are fast, knowledgeable and reliable.
Simple and hassle free interface.

Negative: It's not a con, but more as an inconvenience at times. Seems like there are frequent updates that put a pause to the business opening routine.

Summary: Excellent service and very pleased overall. May not have some of the bells and whistles that other POS software can offer but they more than make up for with the additional tailored features for FFLs. Overall very happy.

Positive: Fast and reliable customer service.
Tailored system for FFLs.
Everything works well and they way it should.
System offers excellent solutions for small business.

Negative: Some features that I wish weren’t an additional cost.

Summary: I have been treated like royalty ever since switching to Bravo 3 years ago. Anytime I have had any issue or concern, I have been taken care of!

Positive: Bravo is cutting edge and constantly innovating to meet the demands of its customers and its customers' customers.

Negative: No software is perfect but Bravo is constantly improving their product based on their own research and most importantly the feedback of their customers.

Summary: We are thrilled to have transitioned to Bravo Store Systems as it has significantly enhanced our operational efficiencies and profitability. The seamless integration of features has streamlined our processes, allowing us to focus on core business activities and ultimately boosting our bottom line. Bravo Store Systems has proven to be a valuable asset in driving success, and we couldn't be happier with our decision to make the switch.

Positive: Bravo Store Systems deserves a resounding 5-star rating for its outstanding features:
Inventory Management:
Bravo's centralized inventory management is a game-changer. Tracking aged inventory and offering bulk discounts by age or category has significantly elevated our inventory turnover rate.
Loan & Buy Management:
Bravo simplifies the loan and buy processes. Creating and saving transactions and quotes until customers are ready to sell is a breeze. The ability to approve loans remotely via the app adds an extra layer of convenience.
Task Manager:
The intuitive task board keeps our team on track. Reminders for overdue layaways, loans about to expire, and other outstanding tasks ensure nothing falls through the cracks.
AI Predictive Pricing Estimator:
Bravo's AI-driven pricing estimator is a standout feature. It assesses and determines the worth of every item based on its current and future condition, providing suggested values tailored to transaction types.
Jewelry Estimator & Scrap:
The meticulous evaluation of jewelry and scrap items sets Bravo apart. Stones are automatically cataloged, and stone weights are separated from the total weight, preventing any overpayment for metals.
Mobile App:
Bravo's mobile pawn payment feature allows customers to make remote loan and layaway payments through the app. The addition of free SMS payment reminders has significantly boosted on-time payments.
Enterprise Management:
Searching and transferring inventory between stores, along with the ability to handle cash transfers and payments at any location, exemplifies Bravo's commitment to seamless enterprise management.
Product Catalog:
Bravo provides a comprehensive and accurate product catalog, including features, descriptions, photos, specs, prices, availability, colors, customer reviews, and more.
Firearms Suite:
Bravo ensures ATF compliance with a robust Firearms Suite, streamlining firearm transactions with features like built-in E4473, A&D book, 3310s, firearm transfers, and vendor catalog integrations.
Multi-Transaction Processing:
Bravo's capability to handle multiple transaction types simultaneously in seconds enhances both employee and customer experience.
Customer Management:
Seeing all customer information across channels and locations, including contact details, profiles, purchases, and loan history, is made easy with Bravo's customer management.
Integrated eCommerce:
Bravo simplifies online sales with integrated eCommerce, allowing the listing and selling of inventory on multiple online marketplaces simultaneously and automatically.
Free Police Export:
Bravo ensures compliance with law enforcement reporting mandates through free, complete, and compliant police exports.
Reporting:
With 60+ pre-built reports and customizable options, Bravo facilitates easy tracking of KPIs, providing actionable insights into company, store, and employee performance.
Accounting:
Bravo integrates seamlessly with accounting software, including QuickBooks, Great Plains, and Sage One, ensuring full accountability.

Bravo Store Systems offers an all-encompassing solution that not only meets but exceeds expectations in every aspect of inventory and business management. A truly indispensable tool for businesses aiming for efficiency, compliance, and success.

Negative: While Bravo Store Systems excels in inventory and business management, we've identified areas for improvement, particularly in multi-store enterprise reporting and bulk functionality. Bravo actively listens to customer feedback, consistently working to address concerns and add new functionalities based on user requests. Their commitment to enhancement showcases responsiveness and dedication to meeting evolving user needs, ensuring ongoing improvements and refinements.

Summary: Over the last 6+ years I have seen Bravo as a company and the program has improve greatly.
They have always been willing to listen to me on what I think would improve the program.
That does not mean that they have done everything I would like but, if it is something that would improve the Bravo for all it's user they have done it.
The support staff that they have does a great job.
I look forward to seeing what they have to offer going forward.

Positive: Bravo is easy use and I can train employee in a short amount of time.
It allows us to put limits on each employee based on where they are at in their training which saves money on mistake that happen with new employees.

Negative: When setting up new employees I almost always miss something that they need in the security setting because things in the security setting are not together or names don't show up the same as what is used in the program.

Summary: Dependable, Solid, the best Software we ever used since 1985! They continue to improve with many new features and keep up with current technology and changes in the pawn industry could be their best trait.

Positive: The tightness of the program plus the endless possibilities and opportunities. It really spoon feeds the pawnbroker prices for buys, pawns, trades on all types of merchandise. The Jewelry Estimator is one of my favorites. Customer History is an extremely strong tool.

Negative: The learning curve from a management perspective. Not a big fan of menu type pricing.

Summary: While I do find the constant updating mildly annoying, it does work out with any issues you run into that get fixed very quickly.

Positive: The quick fixes from support and the amount of users who you can go to for help. There is a lot of changes that happen because they listen to every idea we come up with from the front lines.

Negative: The constant updates when starting bravo in the morning. Sometimes it slows things down for the early morning.

Summary: Best pawn service ever. It has been way better than pawn master. It is also super easy to use. It has been super easy to use.

Positive: I like that I don’t have to sign back in when I make a mistake and start all over. There are so many features that it offers and has your numbers ready for you at a click of a button.

Negative: Some of the stuff takes a lot of steps for one simple thing. I wish there was a way to integrate to have messages from Shopkeeper come to the Bravo Home Screen instead of having to use my phone.

Summary: Overall I'm very impressed with what they have to offer and the attention they pay to what the customer wants/needs. When I need something there is always someone there to help out. I have also seen my sales increase from the efficiency of their system and from the Ecommerce options they offer!

Positive: The Inventory management including SKUs in Bravo was so helpful compared to my previous software. I was able to manage my pawn transactions and my firearm transactions with ease including all of the compliance that comes along with both of these types of transactions. I really liked the digital E4473 they provide and develop in house, and the automatic 3310's. We utilize their Ecommerce features as well and they have helped us continue to turn our in store inventory on a more regular basis. The reporting also helped me get a really in depth look at my business activities with a lot of detail. My employees were able to get into Bravo and start working really fast it was easy to understand, and when we needed help Bravo actually helped us train new employees!

Negative: I cant wait to see what else they have in store! We are thinking about moving into different verticals like range and Manufacturing in the future and these aren't quite available yet but will be coming soon!

Summary: Overall, I can't imagine operating on any other POS platform. Bravo is a world-class product and deserves your attention for at least a demo. But you've been warned: once you try it, there's no going back!

Positive: I have used numerous different pawn POS systems over the years: Pawndex, Pawnmaster, Pawnmate, Muns, and Bravo. I can unequivocally say that Bravo is hands-down, far and away, the best. From eBay integration, the Estimator, Customer Loyalty, Business Intelligence, a streamlined e4473 process, a mobile payment app, an easy-to-use Physical Inventory module, and much more, there is no comparison. Other systems may do one or two of those things, but Bravo is the only one that does them all. Moreover, they are still developing great new ideas to further improve their lead as the frontrunner within this space.

Negative: An initial complaint was the lack of an e4473 product, which is now available and working great. The system is very robust on the configuration side of things. There are options and settings for just about everything. It can be a little overwhelming at first, but they did a great job of walking me through the process and explaining what every setting meant and did.

Summary: Bravo is a great platform for your retail store, pawnshop, and firearm store. Converting is easy, it is a cakewalk to learn the new platform, coming from someone who has personally used other platforms, from the basic to the elaborate "Master" systems.

Positive: There is too much to list. Bravo has a smooth, very modern, very sleek interface that is easy to navigate. Some of my personal highlights:

Inventory Management
Loan Management
Layaway Management
Custom Ad Hoc Reporting
E4473 With Cloud Storage
SMS Messages
MobilePawn
Buya
E-Commerce
eBay integration
Retail Store Support

Negative: Honestly, there really isn't much to call a con. Compared to other platforms, it really is a step, rather a huge leap, ahead.

Summary: Overall, I love Bravo, they are constantly making more features and options available, and far surpass the multiple other systems I have tried in the past.
I also love that they take suggestions from their customers and implement them into the Bravo system.
Any time I have needed assistance I have gotten great support from their team.

Positive: Working in a pawnshop for over 11 years, giving my customers peace of mind when taking in their items was of most importance to me.

I loved having the ability to customize each transaction and being able to attach a picture of the item to the repair, pawn, or loan along with being able to input all the other little details that most systems do not allow.

I also continue to be impressed by all of the abilities with the Ad Hoc reporting.

Negative: I wish there was a way to bypass the process repair & mark completed.
That step is really only necessary when repairs are sent out of the store.

Summary: We have been in the Firearms retail Industry for over 35 years and a Bravo user since 2018. Our overall experience with Bravo has been GREAT. The Technical support is very helpful and truly understand what it takes to run a successful business. Inventory management is very important to Bravo and the best feature of Bravo for me is E4473 and the recorded keeping of the firearms. Ive been through ATF audits and the Agents complement Bravo and the way it performs.

Positive: Bravo is very in tune with its customers and listening to our needs. They frequently update the software to keep up with all firearm industry regulations. Also with the along wit the Firearm updates Bravo is always improving their systems to stay ahead of the for ever changing world we live.
Lastly the cloud based system is so nice, I have 2 locations and it makes everyday operating a breeze.

Negative: When you sign on with Bravo, You have to be ready with the mindset of converting to any NEW software system can and will be tough at times. Not really a Bravo thing but being Cloud based comes with its issues when your Internet provider "goes down" so I would defiantly recommend to have a plan in place for when this happens.

Summary: Overall - most people I recommend Bravo to complain about the cost at first, but I truly believe that cost is offset by how much more you are going to make by running Bravo. I would recommend it to every pawnshop and I would recommend E4473 to every gun shop as well.

Positive: Bravo makes pawn easy and effortless. They are constantly innovating in areas where other pawn software companies do not. eBay KPI makes it easy to have your entire store for sale in shop and online without duplicate sells being an issue, therefore increasing sales. Pawning, buying and selling can all be done in one transaction screen making the transactions quicker. Customers get the MobilePawn app which allows them to pay on their pawns while the store is closed. The E4473 feature is also something we absolutely cannot live without now and every shop that sells guns should have it.

Negative: Only two minor complaints. First, this software is cloud based, meaning it will rely on the speed of your local internet. We've not had but 1 issue in almost 3 years, but when your internet is down, your store is down. There is an option to get a cellular backup that will solve this. The other is the price. Comparing the price to other pawn software, Bravo is the more expensive choice - but it's worth it. I have no intentions of going anywhere and would only recommend Bravo.