Caplena Description
* Categorize themes
• Visualize the Results
• Topic-Level Sentiment Analysis
• Powered by Collaborative Artificial Intelligence
Caplena, a customer feedback tool, uses augmented intelligence to help CX professionals, market researchers, and consultants uncover deep insights in open-ended text.
Caplena's story started when Maurice and Pascal, co-founders of the company, realized that many market research firms that deal with customer feedback have the same problem: Too many open ends, not enough time to analyze them accurately.
Caplena was launched in Spring 2018 and has processed over 50 million responses. Caplena also adds 120 projects each week. Caplena is today the text analytics tool of preference for more than 100 companies in over 15 countries. Customers include Joyn, Swisscom, DHL and Coop.