Compare the Top Feedback Analytics Software using the curated list below to find the Best Feedback Analytics Software for your needs.
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Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
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Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively. Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share. Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction. AI-based recommendations will bring you the most important issues. Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share. Monitor and discover trends in customer satisfaction with a customizable dashboard. Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.
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Feedbackly
Feedbackly
1 RatingFeedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience. -
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Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to
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Zonka Feedback allows you to collect customer feedback from multiple channels. Zonka is a multi-channel survey app that allows businesses and marketers to capture customer feedback, receive instant alerts, and gain valuable insights. Zonka is easy-to-use and set up for non-techies.
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A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.
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ReviewTrackers
ReviewTrackers
$69/location Reviewing your business allows you to see it through the eyes of potential customers. They will show you where your business is losing market share and how it compares to the competition. ReviewTrackers is dedicated to creating simple, useful technology that bridges between the customer and the brand. Our software helps businesses understand their customers better, build trust and uncover the insights that will help them grow their business. -
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Stratifyd
Stratifyd
$1000 per yearYou don't know what it is that you don't. Stratifyd helps you identify trends and anomalies that can point to the changes you need to make to your customer, product, or employee experience. With our extensive library of experience, operational and behavioral data, as well as open API sources, you can capture and connect customer voice data from any source. Smart AI allows you to quickly drill down to the most important moments. You can take control of a 24/7 stream customer experience, behavioral and operational data to uncover and predict key topics and anomalies, sentiments, and trends. No data science or programming required. Show customers that you are truly listening to them. Automated action on the insights that matter will reduce churn, increase loyalty, and improve efficiency. -
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Wonderflow
Wonderflow
Every day, millions leave reviews about products they love, hate or wish they could alter. With a wide range of products, from everyday FMCG to high-end purchases, as well as multiple price points and variations within product lines, accurate business information can be difficult, time-consuming and expensive. How can you get the insights that you need without spending thousands of dollars and millions of hours analysing data? Wonderflow's advanced predictive analytics is the answer. Wonderflow's market-leading language analysis, data point integration, and generative AI capabilities help you unlock the potential of VoC (Voice of the Customer), and get instant results that will help you make data driven decisions. We analyze hundreds of millions reviews from over 10 million products in order to identify your products' pain-points, compare you with competitors, and get detailed insights into drivers of satisfaction. -
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Mesma
Mesma
$181.21 per monthA richer picture of quality will help you make informed and timely decisions. You can anticipate where quality improvement support is needed faster. Your quality improvement plans will be more effective and faster. With clear oversight and accountability. Improve is a collaborative approach to improvement planning that involves all employees. It allows you to share ownership and responsibility for improving your organization's performance with others. It allows you to set deadlines, track progress, and achieve the desired and actual impact. Observe supports trustful, collaborative and developmental observations of practice in any format, including learning walks, peer support, and personal reflection. Observe takes the burden out of creating, coordinating, and analysing observational activity. You can focus on sharing best practices and providing support when needed. -
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Producter
Producter
$9 per user per monthProducter is a tool that helps teams manage their software products from one location. It also promotes product-led growth. All feedback from email, Slack or other tools should be combined. All of them at once. Producter allows you to create features that the market wants. Producter makes it easier to manage sprints and tasks more efficiently. Producter allows you to manage tasks with user feedback. You can easily add feedback into your backlog. Create strategic roadmaps that align with business and product goals. Publicizing them for all users and teams builds strong buy-in. Automatically create product updates content that includes the task or epic's title. Users can give feedback and let you know that the feature they request is now available. You can create a public user portal to engage users by collecting feedback and sharing your roadmap with them. This is where you interact with your user. Producter seamlessly integrates with your work. -
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Retently
Retently
$39 per monthNPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios. -
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Mopinion
Mopinion
$229/month All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month -
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Prodsight
Product Insight
$100 per monthCustomer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics. -
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PrediCX
Warwick Analytics
$495 per monthYour contact center is your greatest untapped resource. It's where customers can continuously coach your business. PrediCX, an AI platform that unlocks this value through predictive insight and automation across every channel to optimize customer experience and customer service, is called PrediCX. AI can be used to extract predictive insights from every customer interaction, regardless of the channel. Recommendations to improve profitability and customer service. Receive early warnings about issues and automatic coaching. You can quickly track any urgent complaints or enquiries and point your customers to the best resource or channel. AI uses concepts and not keywords to classify incoming comments so that analysis is accurate, insightful, and not predetermined. Customer feedback is not overlooked. Automated triage of queries from digital channels, automatically classify agents and assist them, and enhance chatbots. -
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Emotics
Adoreboard
$289 per monthEmotics, an emotion analytics platform, turns text data from employee and customer feedback into business solutions. Emotics converts emotion and themes into strengths and weaknesses, opportunities, threats, and opportunities, so you can have a strategic view of customer and employee experiences. Automatically generates benchmarks that give insight into how you compare with your competitors and which aspects of CX you need to improve. It provides a warning system that warns you about emotions that can cause actions. To determine which emotions are driving the perception of CX, measure the intensity of emotion expressed in customers using 8 emotion indexes and 24 emotion levels. It allows 360 degree customer view through connection to NPS, CSAT and social data, such as SurveyMonkey or Zendesk. Emotics is a more powerful and efficient way to analyze sentiment than NPS. -
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SentiSum
SentiSum
$1,051.76 per monthSentiSum uses machine-learning to tag and categorize customer contact channels with unmatched accuracy and granularity. Our customizable insights dashboard makes it easy to make your customer's voice actionable and easily accessible. SentiSum is built using machine-learning-based NLP. It is designed to accurately tag and understand customer contacts. SentiSum tags can be trusted to support strategic change in your business. Get actionable, granular insight from customer conversations. Based on the topic and sentiment of customer conversations, prioritize tickets. Understanding the topic and sentiment of 100% CSAT & NPS surveys. Automated conversion of angry reviews and social comments into tickets SentiSum allows you to tag your tickets accurately and provides easy-to-access insights. With SentiSum, you can back up new projects with quantitative data and feel confident that they will have a significant impact on customers. Automate tagging and simplify contact reporting -
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Salesforce Feedback Management
Salesforce
$ 300 per 1,000 responsesYou can unify your feedback data and Salesforce data by mapping survey responses back into any Salesforce object. Automated follow-ups can be automatically initiated with the right person or team to resolve customer issues based on a single answer. You can create personalized surveys by combining Salesforce data, such as a case number and the name of the service rep, directly into your survey questions. Feedback data can be used to improve the world's best customer service software. To account for different customer journeys, create Lifecycle Maps. You can personalize each customer journey by identifying key points of interaction where feedback is most important and aligning specific surveys with those moments. To ensure accurate feedback, you can meet your customers right where they are. Salesforce Feedback Management allows you to survey customers via email, SMS, WhatsApp and Facebook. -
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Olvy
Olvy
$24 per monthKeep up to date with user feedback and changelogs and close the loop 1:1. Analyze, understand, and even follow up on user issues. Align everyone around the plan of action. An announcements hub will increase feature awareness and adoption. Our AI can identify patterns and analyze them. Always build the right thing. Send 1:1 messages to your users when you ship something they requested. Transform your insights into tasks that your team can complete. You can bring your important announcements right in-app. No code required to personalize your UI. Hosting your past feature updates on a dedicated website will make it easy for users to access them at their convenience. You can increase feature adoption, establish a shipping schedule, build trust and credibility, as well as build trust and credibility. Olvy was built by an experienced team that has security, privacy and compliance as their top priorities. Our system is designed for data security. -
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Lookup
Lookup
$20 per monthAI chatbots can learn from your data and become smarter with each conversation. Lookup allows you to build AI chatbots that have long-term memories. This will allow you to train AI to answer customer support questions, onboard new employees, and more. Our AI chatbots are able to remember every conversation and become smarter over time. Upload documents or a link to your website. Your chatbot will learn the information and answer your questions. Give your chatbot an alias and select the voice tone. You can even make your chatbot sound like a pirate! While in beta, lookup is free. We only ask that you share your feedback so that we can create an amazing product. In seconds, create forms for any purpose. You don't need to know how to code and you can do it for free! Tally is a new form builder that functions like a doc. It makes it easy to build forms and provides tons of powerful features at no cost. We make form building easy for everyone. You can choose, customize, and pick templates that suit your needs. -
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UserWise
UserWise
$25 per 1,000 creditsEasy & effortless way to collect, analyze & optimise feedback for customer satisfaction and make. Our AI analyzes the feedback and determines whether it is positive, neutral or negative. Our AI summarizes feedback in concise summaries to save time and provide key insights. Our AI organizes feedback into different categories to facilitate management and organization. -
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Qualtrics CustomerXM
Qualtrics
Qualtrics CustomerXM is the most flexible marketing platform in the world for customer experience improvement. It helps you gain and retain the right customers. Qualtrics CustomerXM aims to help enterprises increase customer loyalty and reduce customer churn. The platform provides tools to help enterprises improve customer loyalty and reduce customer churn. Qualtrics Customer experience is the most flexible platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve every touchpoint of the customer journey. Qualtrics Customer experience helps organizations have conversations with customers, measure their experiences across all touch points, prioritize and predict key experience drivers, drive action within an organization, and help them to plan for the future. -
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AnyRoad
AnyRoad
AnyRoad empowers top consumer brands with the technology, insights, and technology they need to deliver world-class live events and experiences. The way consumers and brands interact is changing. Market leaders spend more time online and in person with customers, which results in increased loyalty, higher revenue, and ultimately a higher lifetime value. AnyRoad makes it easy to deliver live experiences and events. We eliminate data silos and empower groups by combining registrations, payments, check ins, and guest communication with real time insights. With customized and repeatable workflows, simplify and scale your experience operations. This empowers teams to do more with what they have. To gain full visibility into consumer behavior, concerns, and delights, collect first-party data from events and experiences. You can quantify and understand the impact of your industry peers and benchmark them against it. -
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Thematic
Thematic
In a single, collaborative platform, connect, understand, and prioritize customer feedback. AI-driven sentiment and thematic analysis provides clear insights. You can get the most out of customer feedback with AI-driven theme and sentiment analysis. This will reveal the insights that will move important metrics in your company. One-click integrations make it easy to connect your feedback from online reviews and chats, surveys, and other sources. Thematic can automatically redact data to make it easier for teams to use feedback in a safe and compliant manner. Thematic tags feedback with themes and sentiments as they arise, and quantifies repeated themes. Search tools are available to help you find similar themes and gain more insight. You can modify themes easily with controls such as edit, ignore, and merge. Use powerful analysis tools to identify the top issues. Filtering controls can be used to segment and refine your results using structured data. Set up alerts to notify you of emergent issues so that you can quickly click through to find the root cause. -
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Chattermill
Chattermill
Unified customer feedback analytics for some of the fastest-growing companies in the world. Chattermill gives you an advantage by aggregating, measuring, and analysing all customer feedback in real-time. With a simple, collaborative platform, you can bring all customer feedback and interactions into one place. You can use AI-based sentiment and theme AI to understand how customers feel about your product. To instantly determine what is driving customer experience, filter and interpret the data. To accurately predict and identify opportunities to drive revenue, advocacy, and retention across every touchpoint, analyze customer feedback -
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Calabrio ONE
Calabrio
Calabrio ONE gives your complete set of tools to unlock the immense value in customer interaction data. Use it to transform your business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose--in the cloud, on-premises, or in a hybrid environment. All customer interactions across all channels can be captured. Predictive and predictive insights can be extracted. Enhance customer experience, increase employee engagement, and improve operational efficiency. Next, implement customer-centric strategies throughout the business to increase sales, drive innovation, and propel your business forward. Every interaction should be captured. Hear every voice. Record every call, every time. Calabrio ONE seamlessly integrates with the best-of-breed channels systems. A central command center is created for your contact center. -
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Stella Connect
Medallia
Your customer service agents should be able to work from anywhere. You can create a team that is motivated and available to work from anywhere. This will ensure that every customer interaction is human. Stella Connect lets you coach agents and ensure high-quality customer interactions by removing teams from the contact center floor. Stella Connect improves agent engagement and performance in work-from-anywhere customer support teams. -
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Frame AI
Frame AI
The Voice of Customer engine is a tool that drives company-wide action. This tool was created for CX leaders who are focused on measurable impact, not survey results. An Early Warning System. Act now while it is still relevant. Data can be used to identify customers, cases, and themes that need your attention. Identify the problems before they become problems. Stop chasing lagging indicators. Move beyond anecdotes and evidence. All customers are eligible to provide feedback, not just those who responded to your survey. You can support priorities with data by using executive and cross-functional reporting. You can choose between always-on and quarterly VoC across any combination of channels. Automated theme detection and impact assessment. Translate qualitative comments into quantitative proof points. Identify repeatable wins and areas for improvement. Plan for resourcing, improve operations, and support peers with hard data. Reduce reporting overhead so that you can focus on customers. -
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Luminoso
Luminoso Technologies Inc.
$1250/month Luminoso transforms unstructured text data to business-critical insights. We empower organizations to interpret and act on the information people give us by using common-sense artificial intelligence. Luminoso requires little setup, maintenance or training. It also doesn't require any data input. Luminoso combines the world's best natural language understanding technology with a vast knowledgebase to learn words from context - just like humans - and accurately analyze text in minutes instead of months. Our software offers native support in more than a dozen languages so leaders can quickly explore data relationships, make sense out of feedback, and triage queries to drive value. Luminoso, a privately held company, is headquartered in Boston MA. -
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unitQ Monitor
unitQ
Keep your fingers on the pulse of product quality. unitQ Monitor analyzes customer channels in over 100 languages, including Zendesk tickets and App Store reviews, to identify potential issues with your product in real-time. UnitQ Monitor allows you to listen to what your customers have to say about your product. Cross-channel monitoring unitQ Monitor scans, analyzes, and displays what customers say across various channels including the App Store and Zendesk, Reddit and Twitter. Global feedback and insights. Helpful insights don't just apply to one region. That is why we translate feedback in over 100 languages into English, and monitor on a global scale. Identify and address Quality Issues. Machine learning is used to analyze translated feedback and remove noise and false positives, revealing Quality Issues that otherwise would remain hidden. Q Monitor provides a dashboard that shows trending Quality Issues. -
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Proxime
Feedis
$30 per monthYour customers can be a source of inspiration for your products and services. Customer is the king, but customer is not heard. Feedis strives to be the voice of the customer to businesses and other consumers so that customers' experiences will never be forgotten. Dear companies, don’t start with sales. Instead, start with feedback. Too much feedback? Our AI algorithms are highly intuitive and state-of-the-art. Your customer feedback is an underutilized gold mine. Let our AI read your reviews to extract valuable insights that will allow you to make the product improvements that your clients desire. Proxime is powered byAI SaaS to analyze customer feedback and visualize it. It connects to all productivity tools and uses the most recent advances in artificial intelligence and natural languages understanding to detect emotions and track quantitative insights in real-time. -
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Cauliflower
Cauliflower
Cauliflower can process feedback and comments for any type of service or product. Cauliflower uses Artificial Intelligence (AI) to identify the most important topics, evaluate them, and establish relationships. Machine learning models in-house developed for extracting content and evaluating sentiment. Intuitive dashboards that offer filter options and drill-downs. You can use included variables to indicate language, weight, ID and time. In the dropdown, you can define your own filter variables. Cauliflower can translate the results into a common language if necessary. Instead of reading customer feedback sporadically and quoting individual opinions, define a company-wide language. -
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Resonate
Resonate
The customer experience platform that allows you scale customer-centricity across your organization. Brands can listen, learn, and delight customers. Over 10,000 frontline employees in leading companies are empowered. Global customer experiences on four continents. We have extensive experience in customer experience and have launched many successful feedback programs for marketing, customer service, digital, group operations, among other things. We also bring expertise from other domains to our partners to help them connect data across divisions and provide new insights that will create impact for their teams. The Resonate CX Platform is an end-to-end platform for customer experience management that is flexible and scale-friendly. This platform's analytical component is unique in that it visualizes customer data both structured and unstructured (e.g. Ratings and comments in one integrated environment -
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Halosight
Halosight
$2,500 per monthHalosight AI/NLP is used by companies of all sizes to analyze help desk signals and power support effectiveness. Operational effectiveness is enhanced by unlocking support signals. Find opportunities to innovate. Customers choose Halosight for its ability to deliver positive support outcomes by using untapped service data. Innovation is about using data that isn't in tickets or case histories. Customers of Halosight use AI and NLP for new opportunities. Agents have the ability to access insights and turn information into action. They should be able to solve problems proactively, not just after the fact. Do not scroll through endless lists of case reasons. Halosight automates case categorization to simplify routing and workflow processes. Track new support signals that improve case deflection, knowledge management, agent efficiency, and agent efficiency. Salesforce is not another integration, but our home. This is delivered via the Salesforce App Exchange and installed in your instance. -
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Herald
Herald
$50 per monthHerald makes it easy to solve customer problems without losing them in CRM, Slack or email threads. You will be able to analyze with great accuracy. Any feedback received from customers on any issue can be recalled. Instantly see every customer who has a problem. Herald consolidates user feedback to streamline and automate followups in order to gain clarity on the customer’s problem. Herald allows product teams to align customer-facing teams on product strategy. Relay decisions efficiently: All account owners can easily be updated about the status of customer-requested feature statuses with one click. Herald makes it easy to capture, organize, and share customer feedback. Receive your customer feedback reviewed by the product team every day. You can easily see the current status of each customer's request. Customers can view the status of their requests in private. You can use completed items as collateral for account expansions and renewals. You can use it to re-engage a prospector churned client who has been lost. -
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Pivony
Pivony
Customers' habits and even customers' behavior began to change in unexpected ways. Pivony was launched when the pandemic struck the world. It is important to evaluate the support requests received from your users. This goes beyond just responding to them. AI-powered technology allows you to identify niche groups of users with similar concerns, issues, and suggestions. Pivony makes it easy to make sense of the thousands upon thousands of text-based conversations across multiple platforms, where consumers are sharing their true opinions. This is your single most valuable competitive advantage. Pivony crawls the platforms you care about to gain insights and identify what customers are talking about your brand, products, and services. Pivony uses an AI-based technology to identify groups of people who are conversing on specific topics. This allows you to quickly reach the person you need. -
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CX.AI
CX.AI
$600 per model per monthAutomatedly understand text feedback with the same accuracy as a human expert but with computer-level speed. Machine Learning doubles predictive power, and causal machine learning eliminates blind spots and biases in conventional driver analysis. We're here to help you make this happen. Enterprises cannot afford to leave things up to chance simply because it saves money. We are drowning with data. A dashboard should help you draw key conclusions. The CX.AI simulator allows you to estimate the impact of your actions. Financial bottom line and CX. -
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Birdie
Birdie
Get better product decisions by coordinating the voices of your customers. Birdie allows product-related employees to centralize and categorize feedback from multiple sources in one place. With the help of AI, they can also gain insights. Our platform helps product-centric companies better understand their customers at scale in order to develop product strategies that increase acquisition, conversion, retention, and profit. Our SaaS platform combines cutting-edge AI technology with human expertise. This gives product teams a superpower: listening to millions upon millions of customer feedback, prioritizing key features, optimizing product positioning, identifying emerging trends, and monitoring competitors. Based on customer feedback, you can make better product decisions and prioritize your roadmap. Using the words of your customers, refine product positioning and create key messages that resonate with your audience. Spend your time talking to customers and less time analyzing data. -
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Kraftful
Kraftful
Our AI summaries of user feedback can save you hundreds of hours. We help you understand the needs of your users to quickly reach product-market fit, scale up your user base, and increase revenue. Our GPT-3-powered solution can save hundreds of hours in analyzing user feedback. To measure the impact of your iterations on users' perceptions of your product, track how they perceive it. To stay ahead of the competition, learn about the user needs of your competitors. We can personalize your experience by asking you a few questions. Kraftful will quickly help you understand what users want so that you can concentrate on creating a great product or doing whatever else you enjoy with your time. To analyze feedback, you can have a conversation and find out what was previously impossible to do with hundreds of hours of manual review. Imagine all the TikTok moves you could learn with just a few extra hours. -
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Kapiche
Kapiche
Kapiche is an analytics and insights product that makes sense of customer feedback data. It empowers you to make better decisions and positively impact your bottom line. Combine multiple data sources to quickly analyze 1000s of customer feedback responses. No setup, no manual coding, no code frames. Discover insights in minutes and not weeks. You can have complete confidence in your analysis. Answer business questions quickly with deep, actionable insights from all customer data sources. It takes only minutes, not weeks. Your insights analysts will provide insight to help ensure buy-in for your CX programs throughout the organization and drive customer-centric, impactful change. It is impossible to make the most effective business decisions using only quantitative customer information. The best insights come from combining qualitative and quantitative data at every stage of the customer journey. -
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CustomerGauge
CustomerGauge
CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today. -
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Clarabridge
Clarabridge
The Clarabridge Platform combines all VoC data, customer interactions, and feedback into one platform. AI-powered speech analytics and text analytics combine with the best Natural Language Understanding (NLU) in the industry to evaluate the conversations customers and employees have every day via phone calls, chats, private messages, and social media. Clarabridge provides timely answers to your questions about ease of business (Effort), customer loyalty, emotions, root cause for NPS change, high contact volume, churn, and many other topics. Clarabridge insights allow you to make fast decisions, track results, and act quickly. Clarabridge is a partner that provides solutions specifically designed for customer experience. It also has an AI-powered best in class text analytics engine. This allows you to understand every customer interaction and move beyond complexity to clarity. Clarabridge is the only platform that captures what customers say. -
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Confirmit
Confirmit
We are the world's strongest visual insights engine. We help you transform data into insight and insights into stories that drive action. Confirmit was developed by insight professionals in Voice of the Customer and Voice of the Employee. It is a self-service technology that allows you to unlock powerful insights and create compelling stories that will drive action. Our visual insights engine is always on and designed to assist savvy insight professionals. You can quickly uncover deeper insights, inspire action and dominate your market. Our end-to-end solution streamlines your CX program. It centralizes data and transforms insights into visual stories that drive action. Our services are flexible and comprehensive, just like our technology. Break down barriers, provide mind-blowing insight, and drive action that turbocharges business! We are your partner, a part of your team, and will help you to use our solutions. -
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InMoment
InMoment
While businesses know that experience is a competitive advantage, many aren't moving the needle. Revenue goes down, while customer scores go up. Why? Old, inefficient techniques such as monitoring apps and feedback collection can distract you from the important things. InMoment was created to change this. InMoment is introducing the Experience Improvement (XI), a movement that will transform the way your company approaches business initiatives. Businesses can use a unique combination of technology and human expertise to create profitable and effective programs that improve customer, employee and business experiences. Experiences are personal and emotional. They can be dynamic. It's the hardest part of your success. Find and prioritize the most important, emotional moments that will connect you with your most valuable customers and help you grow them. -
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GetFeedback
SurveyMonkey
Know your customers. Salesforce has created customer experience management specifically for Salesforce. Place customers at the heart of your business. To get 360-degree views of customer experience, seamlessly connect feedback data and Salesforce data. Salesforce stores feedback data so it is always current and can be used to make changes. Respond quickly to time-sensitive feedback and make the organizational changes that are important. You can improve your customer experience in days and not months. GetFeedback makes it easy for Salesforce experts and novices alike to create a CX program that works. Trusted worldwide by more than 10,000 top brands -
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Feelingstream
Feelingstream
Feelingstream provides real-time customer insights to help you improve your business' efficiency, increase revenue, and keep customers coming back. And your data? All data is secured on-premise. Feelingstream provides a comprehensive overview of customer interactions across all channels, including calls, emails, chatbots, and surveys. You will be able to see exactly what is happening in customer interactions and where you can make significant changes. This overview will give you valuable insight into how to improve your business' customer service, sales, and product development. This overview will help you identify which small changes have the greatest ROI and where you should look for new solutions. Strategic changes in your business will allow you to give your customers exactly what you want. Happy customers will return to your business for more, and tell everyone they know about it. Win-win! -
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Clootrack
Clootrack Software Labs
You can respond to customer perceptions quicker than ever before. Find and rank the top brand drivers. Brand equity is a competitive advantage. Find emerging trends in your industry. Make sure your marketing and positioning are in line with the latest trends. Discover your customer beliefs. Talking their language can strike a chord and make a lasting impression. Artificial Intelligence helps you to understand how customer perceptions can impact your brand. -
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Reputation Studio
1440
You can generate, monitor, respond, and analyze reviews from multiple channels in one place. You can respond to customers on any platform using one workspace. Responses are posted in near real time. Agents can create custom alerts to be notified when a review meets their filter criteria. You can customize your workspace to view aggregated reviews or Q&A in a manner that supports your workflow. To create urgency around top-of the-mind issues and prioritize responses, you can create categories of keywords or tags. Start with templates and customize them for each question or review to make responding quicker and more consistent. Set up an approval process for managers to ensure that responses are consistent and accurate. Assign roles to users and give them permissions, such as the ability to edit or block other users from working on the same data set. -
49
Idiomatic
Idiomatic
Idiomatic uncovers the "why" behind customer feedback using AI that is tailored to your business. Idiomatic is a partner that will help you execute the right decisions faster than general text analytics and manual analysis. Everything organized in one place. Transform feedback into data-driven actions, in real time. Learn which issues drive key metrics such as NPS, CSAT, surveys and more. Our hyper-custom approach to your business data will help you gain. Idiomatic transforms all customer feedback into a complete, data driven picture of the customer. This eliminates the guesswork from strategic decisions. Idiomatic provides real-time notifications to alert you about changes in customer experience. Our hyper-custom approach lets you combine your business logic with our AI to get the results that you want. Connect insights from all customer feedback channels. -
50
LucidVueCX
Ignite Tek
LucidVueCX analyzes all customer interactions, including voice calls, social media posts and online reviews. This is done across digital and live agent channels. Business executives can gain a 360-degree view and insight into their customer base by tapping into deeper conversations. This gives them the opportunity to monitor, analyze, and ultimately impact customer conversations in order to improve productivity, risk protection, media efficiency, and media efficiency. Every contact with a customer generates revenue-generating ideas and feedback. Many of this valuable feedback is overlooked or lost in siloed KPIs and dispositions. LucidVueCX linguistic modeling automatically analyzes new input, patterns and critical keywords from customer conversations. This gives deeper meaning to help shape CX transformation efforts. Automated real time discovery of target keywords, critical comments and other information from client interactions can be used as indicators to detect changes in buyer sentiment. -
51
Product Signals
Product Signals
Management of feature requests should not feel like a full time job. Your product team spends hours maintaining feedback in Jira and spreadsheets, only to be disorganized and abandoned. With context from Salesforce and Hubspot, we make it easy for Product teams to collaborate on feature requests across departments. Your inbox is filled with feedback from all directions. We help product teams cut through all the noise. Quantifying customer details and request impact. Top requests by product category or theme. Assure that all submission details are correct. To make sure that teams have all the details they need, create templates. Reducing redundant roadmap questions. Save time responding to emails and Slack messages. Instead, update teams with just a few clicks. You will see the total revenue impact and customer context. You can see top requests in areas that you manage by common themes. Every day, product feedback is received by customer-facing teams. -
52
Relative Insight
Relative Insight
Our comparative text analysis platform, which is based on a background in online child protection, extracts business value out of your text data. Relative Insight's technology allows brand specialists and marketing professionals to extract more value from the text data they already have. Our platform allows you to quickly and efficiently generate rich audience insights by using a comparative approach. This adds science and sophistication to your qualitative analysis. Brands can use unique marketing insights to develop better communications, better brand positioning, or more engaging campaigns. Our platform will allow you to decipher and embrace unstructured data, and reduce the time it takes for analysis. You can also use the same approach to analyze primary research transcripts, such as interviews and focus groups. Relative Insight allows you to compare your brand messaging with other competitors. -
53
Calabrio Quality Management
Calabrio
You can build relationships, loyalty, and make a tangible impact on the business. Automate recording, reporting, and streamline evaluations so you can spend more time leading and coaching. To motivate and engage agents, create shorter feedback loops. Intelligent analytics can help you focus your attention on the most important things. To deliver consistent, exceptional customer experiences, let the voice of your customer guide you. Tune out the noise to find the insights that you need to achieve your contact center goals, and increase business value. Quality managers must coach and monitor employees, on-site or remotely. This includes regular evaluations and training to ensure positive customer interaction, while also monitoring trends and ensuring compliance. A quality program that is successful will help keep employees happy and customers satisfied. Calabrio Quality Management allows for you to fully understand the agent and customer experience. -
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CX Index
CX Index
You can use the platform to collect feedback and a variety of tools to enhance that feedback and deliver better customer experiences. A suite of tools can be used to help you improve your brand reputation and listen to and communicate with customers on all the major social media platforms. Automation and sophisticated integrations make it easier to contact your customers. Customer loyalty and retention are key factors in determining ROI. Greater understanding of feedback leads to improved operational efficiency and better CX delivery. You can capture and analyze customer feedback from any channel at any moment. Use your feedback to gain actionable insights that will help you improve your bottom line. Your teams can turn unhappy customers into your greatest fans by giving them the power to empower them. With robust analysis and the use of all customer feedback and sentiment, you can find out what your customers think about your brand. -
55
Lang.ai
Lang.ai
Lang auto-tags all support interactions with your unique data categories. This reduces average time to resolution by up to 60%. To unlock a smarter, faster CX team, activate your customer support data. You can automate manual tasks such as routing, triage and prioritization, which will reduce the average time it takes to resolve tickets. Every company has a lot of customer interaction data. Lang allows you to define your own CX categories and capture and organize more data than ever before. Easy access to insights that help you identify revenue opportunities and customer retention. Lang can help you auto-tag, categorize and categorize customer interactions using your data language. These insights allow you to easily configure automation using integrations into key CX platforms. In real-time, auto-tag and categorize support tickets. -
56
HappyOrNot
HappyOrNot
Our Smileys collect genuine feedback from customers to help you improve customer experience, drive efficiency, growth and profit. Happy customers are more likely to buy! Capture emotions now and again. Improve customer experience is a continuous cycle that involves gathering reliable feedback and then taking action. Real-time customer insights can transform your business. We are happy to discuss the Smiley feedback solution with you and help you determine how it can be tailored to your business. HappyOrNot improves customer experience, identifies problems and suggests solutions. Let the feedback flow and share it with the entire organization to inspire service excellence. It's one thing that works. Our Success Services provide the best practices and tools to transform your company. An analytics tool that works well is fun and accurate. It also provides real-time insights and predictions. -
57
Clientscape
Clientscape
My business is always changing. My business is constantly changing. I am always looking for innovative procedures and new ways to serve my customers. It is amazing to see how much effort has been put into our platform in order for your teams to have the best experience possible with the least amount of work. This is a revolutionary experience for Customer Service agents. You must keep an eye on all aspects of your business to ensure optimal performance, customer satisfaction, and the best support possible. You get the best reporting and real-time dashboarding available on the market. This provides a complete set of operational statistics, workloads and KPI's. You have valuable insights data that will help to meet your goals. -
58
Commerce.AI
Commerce.AI
Our systems intelligently collect a variety high-quality unstructured data streams from hundreds of sources. These include text, voice, images, and videos. These data are cleaned by our systems and trained to extract signals from products, services and attributes. It is then synthesized and contextualized with our proprietary Deep Product Learning® technology. Our enterprise-grade integrations allow you to ingest private data. Compare your view of products and services to the competition and make benchmarks. Our platform provides powerful AI-driven actions wherever you need them - dashboard APIs and Integrations - and turns insights into action across PIMs CRMs voice assistants chatbots and more. -
59
ViewPoint
ViewPoint
Transform your users' true thoughts and feelings at the time of their experience into actionable insights that will transform your company. Our unique smiley-face surveys encourage, engage, and motivate users to leave feedback. This "in-the moment" feedback is more accurate and has higher response rates. Research shows that 86% of buyers are willing to pay more for a better experience. Our fully customizable feedback kiosks are a visual reminder of how much you care about your customers' feelings. Easy-to-use customer feedback surveys draw customers to them to share their experiences. You can quickly and easily rate your service with smiley faces ratings. Interactive customer surveys are easy to use and provide quick results. Our push-button feedback surveys now offer touch and touchless options. -
60
SupporTrends
SupporTrends
$249 per monthAI is used to organize customer feedback, including online reviews, calls recordings, support tickets, and surveys. This allows you to see and comprehend your natural language data with unparalleled clarity. Your customers can share a lot of qualitative feedback with us via email, chat, chat, and phone calls. Customers often ask questions, discuss potential purchases, and return products. Machine Learning is used to determine the natural language of Churn or Retention. Quickly identify features, products, feedback, and other factors that are most closely related to Customer Retention or Churn. -
61
Caplena
Caplena
* Categorize themes • Visualize the Results • Topic-Level Sentiment Analysis • Powered by Collaborative Artificial Intelligence Caplena, a customer feedback tool, uses augmented intelligence to help CX professionals, market researchers, and consultants uncover deep insights in open-ended text. Caplena's story started when Maurice and Pascal, co-founders of the company, realized that many market research firms that deal with customer feedback have the same problem: Too many open ends, not enough time to analyze them accurately. Caplena was launched in Spring 2018 and has processed over 50 million responses. Caplena also adds 120 projects each week. Caplena is today the text analytics tool of preference for more than 100 companies in over 15 countries. Customers include Joyn, Swisscom, DHL and Coop. -
62
Zefi
Zefi
Spend less time aligning with stakeholders and more time listening to your users. Focus on what really matters: your product. Zefi was designed to address the new software paradigm that has been triggered by AI. We aim to create a future Ai-driven Company OS in the future. However, our initial entry point will be where we have the most experience and can best address the problem. Zefi aligns stakeholders automatically, customizing communication to multiple recipients on different channels. It also solves information overload with suggestions based upon company data scattered throughout apps. -
63
Syncly
Syncly
Syncly's AI feedback analysis instantly categorizes and reveals negative signals hidden in feedback. Centralize your feedback, and take proactive action based on real time insights to elevate your 5-star customer experience. Use automated tagging to confidently categorize even in the face of an overwhelming influx customer feedback. Our AI model allows you to identify real issues that might not be as high as a CSAT. Identify real-time critical issues and explore top revenue influencing issues, as well as sudden peaks and drops. Use our analysis to quickly assess the top 10 negative reactions. Check out the top topics to empower your team and focus on what matters. Instantly visualize customer trends using charts. Detect anomalies and share them instantly to align organizations. Use a full-view dashboard to gain insights and make decisions for a consistent five star experience. -
64
Yogi
Yogi
Yogi's AI Platform interprets millions reviews every day. It delivers competitive and consumer analyses that go beneath the surface. It provides instant and always current access to consumer thoughts about each product, message and feature on the market. Better products, positioning and marketing. Informing you of the people who love and dislike your products. Yogi is a consumer goods-specific tool that unlocks new levels of understanding for shoppers. Our unmatched sentiment analysis will help you to gain valuable insights into the perceptions of your products as well as those of your competitors. Yogi adapts itself to your existing workflows regardless of your team size, bandwidth, stage of product, or industry vertical. Yogi helps you achieve your goals, regardless of whether you're in product, ecommerce or marketing. Transform qualitative insights into data to prioritize and quantify your customers' voice. -
65
Quala
Quala
Quala analyzes qualitative data streams, such as emails, calls, and CRM notes, to quantify what customers and teams say. This gives you insight to help design product roadmaps and customer service strategies. You can use these insights to create workflows that will allow you to better serve, retain, and upsell customers. Quala tracks what customers say, what the team is seeing, and what customers do in your product. Our API and top systems integrate with Quala to bring you contact, conversation and product data all in one place. Our Assessments organize frontline input and make it actionable. Quala uses frontline data to quantify feature requirements, issue prevalence, etc. to inform product roadmaps, customer strategies, and product roadmaps. Frontline data can also power health scores and other leading indicators to prompt fully-informed customer actions. -
66
Echoes
Echoes
Get the most intuitive analytics platform and work with your company to implement it. All employees have access to the Voice of the Customer. All the relevant information is organized in one place, with your customers' needs and wants at the center. Beautiful user experience with the right amount of detail. Echoes is a true platform for self-service.
Overview of Feedback Analytics Software
Feedback analytics software is a type of customer experience management (CEM) tool that enables businesses to collect, analyze, and act on customer feedback. It can be used to gather insights from customer surveys, social media posts, emails, or other sources of feedback.
The primary goal of feedback analytics software is to enable businesses to better understand their customers’ wants and needs so they can improve their products and services. By using this type of software, businesses can gain valuable insight into what their customers think about their business and how they can improve it. Additionally, this type of software allows businesses to create targeted campaigns based on insights gained from the analysis of customer feedback.
Feedback analytics typically involves the collection and analysis of structured data (i.e., numerical data in tables or spreadsheets) as well as unstructured data (i.e., text-based comments or reviews). This data may come from surveys, interviews, web traffic activity, online reviews, focus groups and more. The software then processes the collected data through various algorithms to extract key insights into customer sentiment and behavior.
The output of this process includes detailed reports with graphs and charts that allow users to quickly identify patterns in customer responses and get a better understanding of how customers feel about their product/service offerings. The reports also provide recommendations for improving the customer experience such as increasing engagement with customers through targeted campaigns or offering discounts for loyal customers.
In addition to providing valuable insight into customer sentiment and behavior, many feedback analytics platforms also offer additional features such as dashboards for easy access to all types of feedback across multiple channels; response filtering options; automated follow-up surveys; A/B testing capabilities; integration with marketing automation platforms; custom reporting function; sentiment analysis capabilities; text mining technology; survey flow customization tools; automatic alerts when thresholds are reached; user segmentation options based on responses; automated email notifications when changes occur in response trends over time; integration with CRM systems for cohesive insights throughout all touchpoints in a customer journey, etc.
By utilizing these powerful toolsets available within feedback analytics software solutions, organizations can not only easily monitor how customers feel but take actionable steps towards improving the overall quality and experience they provide while doing business with them; ultimately leading towards increased revenue streams due to improved satisfaction rates amongst clients who have interacted directly/indirectly with said organization.
What Are Some Reasons To Use Feedback Analytics Software?
Feedback analytics software can be a valuable tool for businesses to collect data about their customers and make informed decisions. Here are some reasons why feedback analytics software is useful:
- Gather customer insights: Feedback analytics can help organizations understand customer perception of their product or service, find out what they like or what they don't like, and make corrections accordingly. This helps refine a company's offerings, predict trends, develop innovative strategies, and optimize the customer experience.
- Enhancing marketing strategies: With data gathered from feedback analytics tools, companies can identify the best channels through which to reach their target audience and increase their ROI on marketing efforts. The data collected can also reveal how competitors are performing in comparison and provide opportunities for further improvements in current initiatives.
- Improve operational excellence: Feedback analytics allow businesses to track performance over time by collecting data that reveals potential areas of improvement in operations such as production processes or delivery systems. Companies can then use this information to focus on key areas with the most potential for improvement which ensures efficiency and productivity throughout all departments of the organization.
- Improve customer satisfaction: By using feedback analytics tools, companies can quickly identify issues that may arise with customers and respond to them promptly before they become larger problems or complaints that drive away business. Companies can use this data to produce more engaging content tailored specifically towards users’ needs while increasing overall customer satisfaction levels at the same time.
- Identify new opportunities: With feedback analytics software, businesses can uncover potential new markets that they may not have considered before. The data collected through surveys and polls provides insight into customer preferences and expectations which allows companies to determine the best segments to target and launch tailored products that fit their audience’s needs.
Why Is Feedback Analytics Software Important?
Feedback analytics software is becoming increasingly important these days as businesses strive to understand their customers better. In this volatile and ever-changing marketplace, it’s essential for companies to adjust quickly in order to stay competitive.
Feedback analytics software allows a company to gain insights into what their customers are saying about them. Companies can track customer feedback from multiple sources, including social media, surveys, customer reviews, and customer service interactions. This valuable information helps them understand what customers like and dislike about their product or service. By taking advantage of feedback analytics software, a business can improve their customer experience by addressing customer concerns or issues more quickly and effectively.
In addition, feedback analytics software also provides businesses with an overview of how they compare with others in the same industry and region. This data can be used to identify gaps in the current market offering or areas where more effort needs to be devoted towards meeting customer needs. Companies can then use this information to refine their strategies and ensure they have the right products or services on offer at the right time for their target audience.
Finally, another major benefit is that feedback analytics software helps increase efficiency within organizations by providing clear insights regarding customer opinions which can be acted upon swiftly when needed. Feedback analysis enables companies to proactively address issues before they become too widespread—a vital step in avoiding potential disasters that could lead to loss of revenue or even harm a brand’s reputation in the long term.
Overall, it’s clear that feedback analytics software plays an integral role in helping companies succeed today; it offers crucial insights about trends within industries as well as specific details concerning individual customers that organizations need in order to make informed decisions about how best serve them. businesses can gain a competitive edge and stay ahead of their competition.
Features Provided by Feedback Analytics Software
- Sentiment Analysis: Feedback analytics software can analyze customer reviews, conversations and surveys to automatically detect sentiment and categorize comments as positive or negative. This helps businesses gauge customer sentiment on their products, services, marketing campaigns and more.
- Automated Insights: Through natural language processing (NLP), feedback analytics software can extract key phrases from customer reviews that indicate areas of improvement. It is then able to generate automated insights which summarize customer needs based on the mined data.
- Trend Tracking: The software will track the frequency with which certain topics are mentioned in feedback over a period of time so that businesses can spot emerging trends in their customers’ behavior quickly and accurately.
- Predictive Analytics: By analyzing historical customer feedback, the software can predict future trends in customer behavior as well as generate business-relevant insights and recommendations for decision makers to use when making strategic decisions about product and/or service development plans.
- NPS Score Calculation & Survey Monitoring: Feedback analytics software allows you to measure your Net Promoter Score (NPS) quickly and easily by calculating the percentage of customers who have given you a positive rating, along with providing detailed insights into the reasons why they gave their ratings so that you can better understand customers' perceptions of your brand, products or services. Additionally, it allows users to monitor survey results over time for changes in satisfaction levels or problems spotted by customers easily without having to manually go through each individual response survey one at a time for analysis purposes.
- Dashboards & Reports: Finally, feedback analytics software provides customizable dashboards and graphical reports to allow businesses to monitor customer satisfaction over a long period of time if needed for strategic decision-making capabilities. The data can be broken down into meaningful segments or even exported as Excel sheets for further analysis.
Types of Users That Can Benefit From Feedback Analytics Software
- Business Owners: Feedback analytics software can provide business owners with valuable insights into their customers, helping them to make data-driven decisions about the products and services they offer.
- Product Managers: With feedback analytics software, product managers can get a clear understanding of customer needs and preferences, enabling them to create better products and experiences.
- Marketing Teams: By tracking customer sentiment over time, feedback analytics software can help marketing teams determine which messages resonates most with their target audience.
- Customer Service Teams: Feedback analytics software provides customer service teams with a comprehensive view of customer issues and satisfaction levels, so that problems can be addressed faster and more effectively.
- Designers & Developers: Designers and developers can use feedback analytics software to gain insight into how users interact with their applications or websites, giving them the opportunity to improve the user experience.
- Executives & Management: Executive staff and management teams use feedback analytics for keeping track of customer trends across all business operations in order to more accurately set goals and allocate resources.
- Human Resources: HR teams can use feedback analytics software to obtain data on employee satisfaction and engagement, which can be used to make better decisions about hiring, training and retention.
- Data Scientists: Data scientists can use feedback analytics software as a tool for mining large datasets to uncover trends and correlations. This type of data can then be used to inform business decisions, or create predictive models.
- Researchers: Feedback analytics software can be used by researchers to gather public sentiment on a variety of topics, from political events to cultural attitudes. This data can then help shape societal understanding and initiatives.
How Much Does Feedback Analytics Software Cost?
The cost of feedback analytics software can vary greatly based on the type and complexity of the software, as well as its functionality. Generally speaking, entry-level solutions for small businesses might start at around $1000 a year, while more comprehensive solutions designed for larger businesses could cost anywhere from $10,000 to $50,000 per year.
Some companies also offer custom pricing models depending on your specific needs. For instance, some may charge an upfront fee along with a percentage of the revenue generated by your customer experience initiatives or they may base the pricing off of usage—charging you based on the number of customers who are receiving surveys or providing feedback each month.
Finally, there are free options available if you just want basic analytics capabilities such as open source tools like Google Analytics and Piwik. However, these free tools won’t be able to provide you with detailed analysis functions or customizable features like many paid solutions will have available.
Overall, the cost of feedback analytics software can vary significantly depending on your specific needs and requirements. It’s important to perform research and compare different solutions before deciding which one is right for you.
Feedback Analytics Software Risks
Some risks associated with feedback analytics software include:
- Data Security and Privacy Risk: Feedback analytics software and its associated data must be safeguarded from unauthorized access. If data is not securely stored, confidential information can be compromised.
- Unwanted Rudeness: People might not feel comfortable sharing their opinion if they know the company or individual is using the results to make decisions based on the feedback. This could lead to people providing rude responses, which could lead to further issues.
- Negative Outcomes: Companies may use the feedback in a way that unintentionally takes away customer trust and brand loyalty due to a negative outcome as a result of customer feedback being utilized.
- Poor Understanding of Results: Depending on how the analytics system gathers and processes data, it’s possible that the results might be misinterpreted by decision makers which could lead to incorrect conclusions being drawn from the data provided by customers.
- Increased Cost: The implementation of these systems requires additional capital investment and labour resources in order for them to work properly over an extended period of time. This can lead to increased costs for a company.
What Software Does Feedback Analytics Software Integrate With?
Feedback analytics software can integrate with a variety of different types of software. This integration usually occurs through the use of APIs, application program interfaces which allow for data to be transferred between applications. For example, customer relationship management (CRM) software can work together with feedback analytics software to give businesses insight into how customers interact at each stage in the sales process. Content management systems such as WordPress or Drupal are able to integrate with feedback analytics software by tracking user behavior on websites and blogs and providing insights into content performance. Social media platforms like Twitter, Facebook, LinkedIn, etc. can also be integrated allowing companies to track sentiment and brand mentions across their social channels in one place. Finally, CRO (conversion rate optimization) tools such as heat maps and A/B testing are able to provide website insights that help companies drive higher conversions after analyzing customer feedback data collected by Feedback Analytics Software.
What Are Some Questions To Ask When Considering Feedback Analytics Software?
- What specific features does the software offer?
- Does it integrate with other analytics tools or platforms I already use?
- Is there an option to customize and tailor the software to my unique business needs?
- How user-friendly is the interface? Is it intuitive and easy to use?
- What type of customer support services are offered, if any?
- How secure is the feedback data stored on the platform?
- Can reports be automated for a better overview of feedback trends over time and across different channels?
- Are there any additional fees for advanced features or higher usage volumes?
- Does this software offer solutions for qualitative and quantitative analytics collection and analysis?
- Will I have access to comprehensive data visualizations (e.g., charts, graphs, dashboards) that can help me gain meaningful insights from my feedback data quickly and easily?