Exela Digital Mailroom Description
You can choose from a National Network of Addresses. You can set up business addresses from coast to coast. You can view your mail online from anywhere and at any time. You can customize the number of recipients and scans for your mail. You can choose what mail you want to be scanned, shredded or forwarded. With our hundreds of addresses across America, you can do business all over the country. Why wait for the mailman to arrive? We will securely send your mail to your mobile phone. Secure prestigious addresses for a fraction of the cost of renting office space. Simple pricing with no hidden fees and inclusive plans. There are hundreds of premium locations. Real street addresses. Complete with data encryption and chain-of custody tracking We will shred, store and ship it for you. Digital Mailroom is trusted by businesses of all sizes. Digital Mailroom partners with companies to help manage their mail and organize their employees more effectively. Anywhere. Anytime. Digital Mailroom was built from systems that we custom-built for 60% Fortune 100 companies.
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Exela Digital Mailroom User Reviews
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Too good to be true Date: Dec 20 2022
Summary: My overall experience has been: time-consuming, disappointing, frustrating, and expensive due to the unexpected costs of not actually being able to access checks that were sent in.
Positive: Theoretical ability to access and process mail worldwide was an enticing proposal. I was also excited about the promise of being able to direct deposit checks. Unfortunately it seems they do not actually have that capability and no one is willing to solve it.
Negative: The most? Because I have a list.
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What I dislike the most is that the company fails to fix issues - the same problem will happen several times with no resolution. The most expensive problems I've been having with them are all related to the inability to access or process checks that my customers have sent to pay invoices. If I provide all of the details - I will run out of room in this review.
Additional issues: sometimes mail notifications work, sometimes they do not. No one can provide answers regarding this.
Historical reporting is nonexsitent. Or maybe they have just wiped my reports showing poor mail handling for my account.
They outsource processing your mail to 3rd parties like credit collections agencies - without telling you.
Support is quick to respond to any inquiry with “let me check on that” but you will never get an actual resolution.