Houzz Pro Reviews

Summary: Our company's overall experience with Houzz Pro has been great. It continues to improve each year and the type and quantity of leads continue to improve as well. Keep it coming!

Positive: Houzz Pro has been an excellent resource for our custom home architecture firm of 17+ years. We've been utilizing Houzz Pro since 2012 and value the leads, exposure, and resources this platform has to offer. There have been continued upgrades/improvements over the years to keep the platform current and our exposure to the right type of clients.
As the administrator of the account I respond to all initial inquiries. They are emailed, texted, and phoned in so I never miss a lead. I always try to respond promptly to hop on a call to find out more about an inquiry or send a follow up message with additional information or referrals. I never want to leave a client hanging, even if we aren't the right fit for their project.
Houzz Pro provides a comprehensive questionnaire to bring the right leads to our firm and we've worked with them to improve the filtering system to ensure they are asking the best questions to give the user and the Pro the best possible outcome.
The Houzz Pro representatives change periodically, which was strange at first, but they all bring a new focus and fresh eyes to the profile, which keeps us current and in front of the right users. I've enjoyed working with every single rep that has been assigned to our account, but I'm hoping to keep my current one for a long time; she's great!
The reps will help tag photos, set up and review your Pro page and are key to Pro experience.

Negative: The only thing I would like is more quality leads, but who doesn't want that?
There really isn't any down side to Houzz Pro.

Summary: I was having an extremely difficult time finding a black toilet with a 10" rough in anywhere. I contacted Benjamin Pitt who took on the challenge and sent me options to choose from. I was also in contact with Michael in the Trade Sales department, who confirmed with manufacturers that they had the correct color and rough in size. They were both very helpful in adding the listing needed to place the order. This was a necessary item for a client and I would not have gotten the toilet in time without them. I am immensely grateful for all of their help and very appreciative for their time and effort. Very impressive and exactly how every company should be.

Positive: - extremely helpful
- amazing communication
- impressive effort
- personable
- patient
- efficient
- respectful

Negative: Genuinely no cons about my experience with Houzz. There was not one moment I was frustrated or unimpressed with Benjamin or Michael. I am highly satisfied and will be in contact with them for future assistance.

Summary: I like very much getting referrals and leads from you and helping me to follow up and get the job. Thank you for that.

Positive: I like working with Kris. He is extremely professional and very helpful. Working with him is a pleasure, because he is very nice and polite.

Negative: I don't have any complains at this time. So far I am VERY satisfied.

Summary: Great team. Looking forward to the continued partnership. Great lead gen tool to expand reach and grow sales.

Positive: A beautiful showcase of products and services.
Integration lead generation and sales tools.
Great support from Houzz Pro team (thanks Jenny!)

Negative: Would love more enterprise functionality for enterprise organizations (API for data sync to our CRM, additional advertising options to reach architects/pros and not just homeowners.

Summary: Going great so far! Our page is looking great thanks to suggested changes from my team. We are very pleased with click throughs to our website.

Positive: My support team has been fantastic, helping me learn to use the platform, and strategizing tweaks to get the best leads.

Negative: The only con I have is that during onboarding, I was frequently talking to different people. Would be best to have one contact only

Summary: Houzz Pro is a great tool to get your business noticed by qualified clients. Houzz Pro does part of the work for you by making sure potential clients are a good fit for you then sending you their information.
Houzz Pro then makes responding and organizing potential client information in way that is quick to find later.

Positive: The ease of use is fantastic; from editing descriptions to adding or changing pictures, so easy. Plus, if assistance is needed your Client Success Manager is there to help. Houzz Pro is designed well, which makes it easy to find what you are looking for. I like how quick and easy it is to respond to potential clients and they seem to like it too.

Negative: I would have to say the only con could be the price. It just depends on how much assistance you want from Houzz and if you are going to utilize the features.

Summary: I would be interested in keeping the service if the pricing was more reasonable or if I had a better return on investment. At this point, I'm not seeing any results.

Positive: I liked the name recognition, the customer service, and I had good results within the first couple of months.

Negative: After a while the leads stopped and I realized I would be paying too much for a long period of time.

Summary: Awful, terrible, couldn't describe it in a worse way. They don't reply either. Clearly don't care about their reputation online.

Positive: Nothing - I got played by them.

All they do is send you emails and try to book you in for a call.

They gave me 0 genuine leads.

Negative: Customer service.
Product.
Cost.
Return on investment = 0.