ISL Light Remote Desktop Reviews

Summary: I’ve used this for a number of years and install it for all clients as a backup in case they need help. You can direct clients to download the client for ad hoc remote support.

Positive: Unlimited unattended access deployments.
Good value.
Works across all operating systems.
Never had an outage.
Useful admin features.
Fast and works perfectly with Australian internet speeds.

Negative: Unlimited plan and the prepaid minutes don’t have a long expiry if you don’t use it often.
Mac needs some permissions granting which can be difficult if clients struggle with system preferences.

Summary: Our overall experience is absolutely positive, we highly recommend the software, it is a must-have for all who need remote access to their devices.

Positive: Our company is using ISL Remote Desktop for daily connections to our Computers and we are more than satisfied! It is working without any problems, no issues and with very experienced and friendly support, for assistance when you need them. I would highly recommend the Software as it is easy to use, reliable, fast and budget friendly.

Negative: There are no cons at all, we really like and highly recommend the software.

Summary: We use also Mobile App for assistance and support.
Works great on Samsung android devices and Windows.

Positive: Easy
Simplicity of usage and start of session.
ISL AlwaysOn enables also RDP access.
Works great on Samsung android devices and Windows.
Great work ISL!

Negative: Huawei does not support control of remote help.
We did not check other brands.

Summary: Recommended to all. Helpful tool for Corona challenges. Thanks to xLab for providing us with useful help in a short time frame.

Positive: Accessibility, responsiveness, easy usage, RDP over ISL, help center. Fast and stable remote access.

Negative: It takes a little time to establish complete environment of all managed computers.

Summary: Great program, for us who have been using it for over 5 years, it is just what we need to support our customers. It is much more affordable than the competition and has the same functionalities.

Positive: We have been using it for more than 5 years and whenever we are offered other support and remote management software we try it and it is not as complete as this one with this tight price.
It always works properly.
It is our main tool.
Easy to use with ticket number and insurance for the end customer.

Negative: Sometimes there is some implantation that takes longer than it should.

Summary: I recommend it! Simple to use and simple to install. And it offer many features for customization...

Positive: - simple installation
- great security
- able to manage control
- don't use big resources
- mobile phone also support

Negative: I wouldn't have nothing negative to write.
You become addicted to it ;)

Summary: Like the product architecture. Support is not good. Still have gotten the app to work after purchasing it.

Positive: The product works ok when i did the evaluation. Since then I have not been able to get the product to work correctly.

Negative: The support is not very good. I have not been able to get a support person on the phone and get help tp get the product installed.

Summary: Excellent application and support.

Positive: Easy to use.

Negative: There is nothing negative.

Summary: This is a great product! I held a webinar for other schools in our state very soon after at-home learning was implemented. I highly recommended this product to them. I cannot imagine a better solution for our needs!

Positive: We adopted this solution when our previous solution became unreasonably expensive. We have never looked back! We are a small school system. If we had not implemented this solution before instituting at-home learning, I cannot imagine what we would have done. This amazing product allowed my team to seamlessly transition from at-school learning to at-home learning!

We like the ease-of-use and the very small training curve for our staff.

Negative: The admin portion of the product could be a bit more intuitive, but other than that, we like everything about the product!

Summary: ISL Light Remote is the workhorse of our office. We use it every day almost all day and frequently evenings and nights supporting our customers. It also gives us the freedom to access our office computers from anywhere. We really appreciate the simple, fixed pricing and its clean, accessible interface.

Positive: We have used ISL for 5 years, so we are highly familiar with it features and quality. Pros include:
* Flat price with no limit on the number of unattended access installs. We don't have to pay for adding more customer machines.
* Easy, fast connections.
* Great compatibility with Windows, Mac, Linux, Android and iOS.
* Control panel is easy to navigate.
* Ability to give subcontractors controlled access to specific machines.
* Support is rarely if ever needed. When it is, it is fast and well-informed.
* Work very smoothly in the office using the desktop control panel app and elsewhere using the web-based control panel.

Negative: ISL Online includes at no extra charge its Groop virtual meeting service. It seems clunky, not up to the high standards of the reviewed product, ISL Light Remote Desktop. It is not relevant to the reviewed product, but I couldn't think of any cons for ISL Light Remote Desktop itself.

Summary:

Positive: Selfhosting is possible for a very low price, Excellent support, Good documentation, works like it should.

Negative: As I'm very pleased with this solution I don't know what to write here.

Summary: From my first use of the ISL family of support tools I was sold. Very easy to reach out to so done in need, fairly inexpensive, and a solid performer I have learned to completely depend on.

Positive: You can support nearly every device from any device. Very reasonably priced. Has never let me down once.

Negative: Having worked with just about all available tools for remote support, I don't really have anything bad to report.

Summary: I have been using ISL daily on multiple platforms and machines for over 3 years. Year after year we renew because there simply is not a better product than this.

Positive: - Multiple Platform Options
- Light resource usage
- Light resource usage options
- Pricing is excellent
- Easy to deploy and use

Negative: There are no cons when compared against other products.

Summary: We are using this product for several years and are very satisfied with it. Our customers are also very happy for having quick support from out site.

Positive: Easy to use, customer friendly, fast connection and great support. It also works well behind firewalls.

Negative: Perhaps a more intuitive monitor choice when the customer uses more of them.

Summary: Very good experience in comparison to other products in that cost range and a good support team with quick response with solving problems also with 3rd party companies.

Positive: Quick connection process with email invitation possibility.
Your own base of non-attended access computers with access. Management based on log-on name.
Group actions - changing passwords, etc.
Dual monitor support 1:1.

Negative: There could be administrators Name behind the mouse, like Anydesk.