Maintenance Care Reviews

Summary: I have used this maintenance care in past companies and always will share it in the future. Awesome app as well.

Positive: Maintenance Care is friendly and easy to use.
The app allows you to access requests and schedule tasks quickly on the go.
Also helps you to be more efficient in your response time.
I love the reporting tool and the amount of info you get in the background.

Negative: Adding files can be easier. Printing the graphics from your dashboard could be made easier as well.

Summary: I use it daily and its great for tracking preventative maintenance and keeping everything organized

Positive: This software is very user friendly and easy to use. It keeps track of your daily preventative maintenance as well as any products or service providers

Negative: I have been using this software for 5 months and haven't found any cons as of yet

Summary: Keeping Maintenance Organized, and on track to fixing maintenance issues, keeping employees on top of maintenance.

Positive: Keeping Maintenance Organized, and on track to fixing maintenance issues , Keeping employees on top of maintenance.

Negative: I have no cons, as this program keeps my maintenance department on track.

Summary: Overall, the experience has been excellent. From the initial purchase and installation to daily use and implementation.

Positive: I like the versatility of the software. It handles all of our work orders. Tracks data on all of our assets, and it provides clear reporting.

Negative: The only thing I didn't like was the time required to input all of our data, but we have lessened that impact by working on it daily for short periods of time.

Summary: It has helped me to get better organized. I like being able to get it on my phone and email so I don’t ever miss anything that needs to be done.

Positive: Being able to look back at old requests and see patterns in my maintenance routine this has helped me with my routine maintenance.

Negative: I can’t think of anything that I don’t like I believe that this program is useful for anyone that gets into it.

Summary: This system is extremely easy to use for our entire team. It keeps our team on track and the communication is clear and easy for us.

Positive: Very easy to use for everyone! Our maintenance team enjoys the ease of use, and I am sure our residents appreciate their concerns not getting over looked.

Negative: I do not have any concerns. Maintenance Care is very easy to use and effective to keep us on top of all things large and small that require our teams attention.

Summary: I've heard employees talking how easy and quick it is to submit a work order. They have the link on their desktop so it is literally at their finger tips.

Positive: The ease of use, for myself and other employees. Biggest feature I like is being able to set reminders up. Very nice for filter changes.

Negative: I can't think of anything I don't like. I've used a few other software systems and most had holes in them. Maintenance Care doesn't.

Summary: We carry a list of items to be completed. The software has allowed us to keep track of the tasks and the fact that the technicians can upload a picture of the performed task is great to keep track of the performed work.

Positive: Keeps track of tasks, we can add pictures of the completed task and allows to set reminders for pending tasks.

Negative: When a filter is applied it retains the memory of the filter. Sometimes is difficult to find a task if there was a filter applied and not cleared.

Summary: Very good site for a maintenance team. My boss can track the jobs that come in and that are complete.

Positive: Easy to understand. My maintenance team and myself depend on this site daily. I have been using it for 12 years.

Negative: Can't think of any. We use this site every day as a quick way to pick up our jobs.

Summary: Dramatically improved follow up by maintenance and ability to track the team's performance has been a game changer from what used to be a very frustrating situation.

Positive: The interface has worked very well for our two facilities. Having the system gives every employee from top to bottom the power to get problems addressed quickly and efficiently by direct communication to our maintenance supervisor. Every computer in our organization has a desktop link to the system.

Negative: I don't really have any complaints, There really is minimal training required of new employees, so that typical frustration with software applications has not been experienced by us.

Summary: We love the product. I can easily look 24/7 to what issues have been put in and manage even from home on the weekends, if someone in the building can take care of until maintenance is back.
Very easy to use for staff and keeps them moving throughout the day.

Positive: Product is very easy to use and track open as well as closed work orders. Maintenance loves it because it saves them time from staff having to come find them, or take a lot of time telling them about an issue. It keeps maintenance more productive.

Negative: We love the product and have found it easy to use.
Some staff still stop maintenance, like the face to face interaction. Working with them on.

Summary: We have had good support and the system operates well with our needs.

Positive: Put preventive maintenance on a schedule.
Keeping track of our capital items; Purchase, Maintenance, and replacement parts.
Support is in the United States, and well knowledgeable.

Negative: None at this time.

Summary: My overall experience is good. Maintenance Care is a very useful tool for our work efficiency and for keeping records of past work done.

Positive: Maintenance Care keeps all of our work past, present, and future assigned and well organized. I'm able to assign tickets to multiple staff at different facilities and look back at the progress of those tickets as needed. The app makes receiving tickets almost instantaneous, and I'm able to enter them if needed when I'm away from my desk. I especially appreciate being able to search history in multiple different ways. Using scheduler for future and/or ongoing tasks is helpful as well.

Negative: Can't correct comments in the tickets.
Staff that work in multiple buildings are only able to view tickets in one facility at a time.
The delayed status option has not worked very well for us as it doesn't switch over to new on the date that the ticket is set for (unless that has changed since I last tried it).

Summary: I use this everyday. Having the ability to show historical requested task for audit purposes.

Would love to see a notes for ongoing issues. Also have a flagging system to indicate ongoing issues.

Positive: Quick maintenance request filling. Almost real time reporting. Historical reporting and actions made.

Negative: Lots of missed double reporting. Only works with a single issue per request.

Summary: This is by far the best R&M management system I have ever used! The simplicity for all levels of the team to use and keep our teams informed.

Positive: User friendly.
Great support from MC team.
The app is simple for all levels for the team.
Allows us to easily follow up on all requests and the weekly report sent out is a great resource for us to review and action. great communication tool for all to track timeliness of work order.

Negative: Would like to see an option to add photos into the maintenance requests! An area i would like to see added would be a budgeting platform allowing for planning and forecasting purposes. It would be great if it could provide recommended repair companies and generate quotes based off of needs for R&M.