SimpleTix Reviews

Summary: This platform is super easy to use, and the support is amazing. It is kind of like ask and you shall receive. Every time I've reached out about a feature or question it is addressed quickly, and they even have integrated requests for features. Not years later, but weeks. I've used other platforms for my clients to set up event registrations and this is by far the better platform. I hate to gush too much, but it really is a great platform.

Positive: Great support, very responsive.
Super easy to use.
Cost-effective.
Payment processing integrations.
Zoom integration.

Negative: Nada, really. I haven't found one thing I dislike about the platform.

Summary: SimpleTix saved our club. We depend on our show. SimpleTix made the problems after Covid vanish! In fact, SimpleTix made our yearly show better and more profitable.

Positive: So easy to use, very user friendly. Also, great customer service! Fast and friendly, totally understood our needs.

Negative: I have NO complaints! This is perfect and so easy!

Summary: We've used SimpleTix for seven events since February 2021 and are overall very pleased. We're unique in that we do not ever charge for tickets, but we accept donations at checkout, so SimpleTix works exceptionally well for that. Their support team is very responsive to inquiries. I've never found a strong reason to switch to another event ticketing provider.

Positive: Exceptional customer service, great end-user interface for our customers, effective ticket-scanning app, efficient event setup process, clean administrator user interface, and the best-possible pricing structure for our operation.

Negative: Ticket-scanning app (Event Organizer) can be buggy every once in a while, ticket checkout landing page is not fully customizable, full customer information does not pull in to our payment processing system (Square), not able to pull entire order/attendee list for a single event that has multiple event times (eg, ten events at a single venue over the course of three weeks).

Summary: We set up our first three events and sold around 500 tickets without any issues. Tickets were issued accurately and payments flowed daily to our authorize.net account.

Positive: Easy to use, not cluttered with excess features. Works well on mobile and PC. Company is responsive to support requests.

Negative: The prior version (several years ago) had some issues, but the current version works very well and we have no complaints.

Summary: Fantastic! I needed help after 5pm EST and their CEO reached out and called me after hours, great customer service.

Positive: Team was responsive and helpful with questions, new interface was clean and easy to use. I really like the feature of being able to import guests and then being able to find your attendees and resend/download the ticket if they cannot find them. The easy entry app is great to use and tracks everyone you scan in.

Negative: Needed to have their team customize the ticket design- we couldn't do that ourselves. Tickets do end up landing in junk email folders after being sent out.

Summary: Overall, SimpleTix has greatly helped our museum and we would 100% recommend to other museums looking for an easy online ticketing platform. They have worked directly with us alongside all our hiccups and created a much easier way for our customers to purchase tickets and special events. They are pleasant to deal with and their support videos are amazing. We are so glad we found them!

Positive: As our business continues to grow and evolve, we love that SimpleTix is also developing alongside us and continues to help us solve many customer service conundrums we experience. Their system makes is easy for customers to access their tickets and change when needed. Additionally, because we have discounted tickets for certain groups, we like the option of absorbing the fees when appropriate. Lastly, when creating new events, or even when a rare snow-day comes up, having the
flexibility of turning on/off ticketing is amazing & super easy.

Negative: SimpleTix is still undergoing a lot of development and is a constant work in progress, however, as mentioned, that's also a pro. There are occasionally things we would like to do that SimpleTix can't accomplish (yet) such as having automatic membership renewals or adding pdf forms to certain purchases. Their customer support is usually very timely but sometimes there is a delay in support or communication.