Top Pick

XCastLabs Description

Our proprietary technology has been providing telecom services since more than 20 years. We are experts in Hosted IP-PBX and SIP Trunks, Call Center Software, Wholesale, Data Services, etc. Our exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance.

The XCast Unified Communications is Scalable and International with unlimited, free, planet-wide, extension-to-extension, all with a web-based Administrator Control Panel (ACP) to help you manage all your features.

Promotional plans:

Hosted PBX Basic - $9.95/month

Sip Trunking Basic - $4.95/month

Pricing

Pricing Starts At:
$4.95/month
Pricing Information:
Promotional Plans:
Basic SIP Trunk $4.95
Unlimited Free Inbound Calls and Free Installation. 4 Trunk Minimum Order.

Basic PBX $9.95
Free Office phone per extension, Free Installation and Inbound minutes.

Check website for standard pricing.

Integrations

API:
Yes, XCastLabs has an API

Reviews - 31 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
XCastLabs
Year Founded:
2009
Headquarters:
United States
Website:
xcastlabs.com
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Media

Call Center Software

Call Center Software

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Product Details

Platforms
SaaS
Windows
Mac
Linux
Android
Type of Training
Documentation
Live Online
Webinars
Videos
Customer Support
Phone Support
24/7 Live Support
Online

XCastLabs Features and Options

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Business VoIP Provider

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

SIP Trunk Provider

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Softphone Application

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
  • Name: Helen N.
    Job Title: Digital Strategist
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Features Rich Communication Software

    Date: Aug 07 2022

    Summary: While it's relatively expensive, it offers leading and competitive features making it the best for business use.

    Positive: First, the support is amazing.
    Handling the software is easy as it's UI is carefully designed and everything is within reach.
    I like quality of audio and video when conferencing.
    Call monitoring, encryption, voice recognition, and call recording are some other features I like.

    Negative: It's not the most affordable VoIP solution in the market.

    Read More...
  • Name: Harriet M.
    Job Title: Stock Controller
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Better Connection With XCastLabs

    Date: Aug 07 2022

    Summary: XCastLabs is one software that effortless and exceedingly meets its intended use. Our business has immensely benefited for this clever software.

    Positive: One thing that makes XCastLabs standout is the ease of connecting the business with its clients thanks to it'a business phone system features.
    I like that setting up the software as well as scaling is easy.
    It's effortless to use it and manage calls.

    Negative: Saying that XCastLabs is the best is an understatement as it's flawless.

    Read More...
  • Name: Haron N.
    Job Title: Digital Marketer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A Flawless Business Communication Software

    Date: Aug 07 2022

    Summary: For effective business communication, whether VoIP, call center, or Unified communications, XCastLabs never disappoint and is an amazing tool.

    Positive: This my favourite software more so because it brings employees together and connects us to our clients easily.
    Through collaboration and effective communication, we are able to push productivity to the sky.
    As a business call center, the software lets us interact with our business customers and partners easily thereby bettering business.

    Negative: We have achieved so much with this software and I have no cons to list.

    Read More...
  • Name: Habakkuk T.
    Job Title: Company Admin
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    My Review of XCastLabs

    Date: Aug 07 2022

    Summary: Using XCastLabs has been a breeze and it meets all our VoIP needs. In addition, it works perfectly as a business call center.

    Positive: I have used this software as a ca center ans aa business VoIP and I can say it offers the very best.
    From blended calls to manual dialer, this software has it all.
    It's effortless to use and handles business communication needs flawlessly.

    Negative: It's one software that I have used successfully without downtime issues or malfunctioning and I therefore have no complaints.

    Read More...
  • Name: Zephaniah M.
    Job Title: Structural Engineer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A Must Have VoIP Software

    Date: Aug 07 2022

    Summary: XCastLabs is one software that never disappoints as a VoIP System. It also offers other amazing features and makes overall business communication easy.

    Positive: I like the ability to hold audio/video conferencing.
    I like the ease of recording calls, encryption, voice recognition and file sharing.
    It's not an expensive solution.

    Negative: There hasn't been serious challenges while using XCastLabs.

    Read More...
  • Name: Zendekia N.
    Job Title: ICT Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Why XCastLabs Remains The King

    Date: Aug 07 2022

    Summary: I must agree that XCastLabs is well crafted to meet business communication needs and we have enjoyed most of it's features. My experience has been nothing but the best.

    Positive: I like the audio quality of XCastLabs.
    The flawless User Interface make this software easy to use
    Encryption, call parking, contact management, call recording and voice recognition makes XCastLabs Irresistible as a VoIP system.

    Negative: I don't there is much to mention here as this tool has exceeded our expectations.

    Read More...
  • Name: Zebu M.
    Job Title: Property Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Why XCastLabs Is The Best In It's Class

    Date: Aug 07 2022

    Summary: XCastLabs makes a great business phone system and I would recommend it anytime to other businesses thanks to all its features and capabilities. It is particularly perfect as a business VoIP solution.

    Positive: I like the unlimited free inbound calls.
    It makes audio/video conferencing easy.
    Using it is straightforward.
    It's relatively affordable.
    Makes a great business phone system thanks to its advanced features.

    Negative: Since nothing has failed and all the features are great, I have no complaints.

    Read More...
  • Name: Zahari G.
    Job Title: Communication Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Most Advanced Business Phone System

    Date: Aug 07 2022

    Summary: My experience with XCastLabs has been cool. This is because the software offers more than what a business would expect from a product of its category and also considering the favourable price point.

    Positive: There is must to like about XCastLabs. First, it comes at a manageable cost.
    The software offers leading features.
    Makes conferencing easy besides offers best unified communications features.
    It comes with analytics capabilities which is a great advantage.

    Negative: It's an all round software and I haven't had problems navigating it.

    Read More...
  • Name: Aggrey S.
    Job Title: Tax Accountant
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    XCastLabs review

    Date: Aug 07 2022

    Summary: The software has enabled flawless communication and boost collaboration which in turn improves productivity. It has been a great experience using XCastLabs.

    Positive: I have used XCastLabs for almost 2 years and it's the best I have used in my career.
    First, I like that it's affordable and scalable.
    Secondly, I like that it's Multi-purpose and not just a VoIP software.
    It generally makes business communication and collaboration flawless.

    Negative: With this software, there is nothing to dislike.

    Read More...
  • Name: Aggie G.
    Job Title: IT Specialist
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Communication Made Easy With XCastLabs

    Date: Aug 07 2022

    Summary: I would say my experience with XCastLabs has been satisfactory. This is because it meets our business communication needs and also it comes at a manageable cost.

    Positive: I like that this software makes unified communications easy thanks to features such as video/audio conferencing, file sharing, call routing, and mobile access easy.
    The software also fronts some of the best features as a VoIP tool.
    It's easy to use and deployment is straightforward.

    Negative: No problems whatsoever with XCastLabs. It has been a great addition to our business.

    Read More...
  • Name: Agarathua M.
    Job Title: Business Development Manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A Robust Business VoIP System

    Date: Aug 07 2022

    Summary: With XCastLabs, we have a complete or rather an all round business system. It's good as a call center, VoIP system, and also comes with some Cloud PBX features.

    Positive: I like everything about XCastLabs from the simple interface to the fact that it offers tons of communication features.
    As a VoIP system, it makes handling and managing business calls easy and comes with great features such as call recording, encryption, contact management among others.
    It also serves as a call center.

    Negative: I define have no complaints for the time ai have used XCastLabs.

    Read More...
  • Name: Agastine M.
    Job Title: Logistics Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A Smooth Business Phone System

    Date: Aug 07 2022

    Summary: For communication and collaboration, XCastLabs has been a great tool and works as expected. The software has made it easy to improve performance and it's the very best I have used.

    Positive: With XCastLabs, it is easy to make calls and hold web conferences.
    The software makes collaboration easy and comes with features such as file sharing.
    Keeping call records is easy and management is easy too.

    Negative: So far the software has been great and no major challenges. It is a very effective software.

    Read More...
  • Name: Agaciko W.
    Job Title: Human Resource Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy And Effective Business Communication

    Date: Aug 07 2022

    Summary: My overall experience using XCastLabs has been great thanks to it's tons of features making business communication easy. I particularly like the VoIP capabilities.

    Positive: I have used XCastLabs and it's extremely effective when it comes to communication. From managing calls, recording calls, reporting, analytics and video conferencing, it has it all.
    It's cost effective and very resourceful.

    Negative: I haven't experienced any flaws that warranty discrediting the capabilities of XCastLabs.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Back-end Developer
    Length of product use: Less than 6 months
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Call Management Tool

    Date: Aug 07 2022

    Summary: XCastLabs have multiple services like Hosted PBX, SIP Trunking, Carrier, SOHO, Cloud Contact, Data and Events which makes it feature reach.

    Positive: XCastLabs is great tool for making call back to customer will in queue and its reliability on data service is excellent.

    Negative: Chatbot is not available for instant query related to it services.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Data Analytics/Operations Engineer
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great tool for communication services

    Date: Aug 07 2022

    Summary: Overall, my experience using a hosted XCastLabs has been positive. The system is easy to use and has been reliable. The customer service has been good and we have been able to get any questions we have had answered quickly.

    Positive: 1. Reduced Cost: One of the biggest advantages of a hosted PBX is the cost savings. By using a hosted solution, businesses can avoid the high upfront costs associated with traditional PBX systems.

    2. Enhanced Scalability: Hosted PBX systems are highly scalable, making it easy for businesses to add or remove users as needed.

    3. Increased Reliability: Hosted PBX systems are typically more reliable than traditional PBX systems, as they are supported by multiple redundant servers.

    Negative: Hosted PBX systems are typically more expensive than on-premises PBX systems.

    Read More...