Zoho Assist Reviews

Summary: My overall experience with Zoho Assist has been positive particularly for organizations seeking a straight forward & feature rich remote support solution.

Positive: The platform's security measures, including end to end encryption & multi factor authentication, prioritize the confidentiality & integrity of remote sessions.

Negative: The interface while user friendly, might lack the sophistication of of more specialized remote support solutions.

Summary: Zoho Assist has been an essential platform to strengthen the remote connection with our clients and with our employees, this platform has really impressed me due to its great speed when it comes to connecting remotely with any computer, in addition, it has several ways to connect, You can use the usual connection that asks for the ID and password of the computer, but you can also connect remotely to the computer of any client and employees against the ground using a shared link, that person will have to send you that link and just by pressing it you will be able to remotely connect to that computer. Also, I really loved the fact that this platform gives you full access to all remote control functions, so you can format, reboot, shut down or suspend the computer you are connected to. Important since sometimes I I have connected to my office computer and I have been able to pay it remotely thanks to this platform. Also, I really loved the fact that it doesn't matter if the computer I remotely connect to is recently paid off, I can still turn it on remotely and still use it, the remote connection is not canceled if the computer has been turned off. Zoho Assist is a platform with great potential, I am fully confident that it will continue to provide me with this experience for years to come, I really love the way this platform has adapted to all my needs and provided me with a remote connection status with all my customers and employees.

Positive: Zoho Assist has been an important platform when it comes to connecting remotely with our work team and also with other clients, the first feature that I liked about this platform is the great video quality offered in each remote transmission, This video quality has I have been able to correctly visualize each of the sections of the computer to which I am connecting, in addition, the audio transmission has also been very useful within this platform, since when I connect remotely to offer some type of support to my employees or to my clients, I can communicate with them immediately thanks to this very stable and perfect audio transmission. The second feature that I liked about this remote connection is that it allowed me to make all kinds of annotations, these annotations can be made on the entire screen of the computer monitor to which I am connected, the annotations are visible by all the participants of the remote connection , and they are visible in real time, so I can make annotations so that the other person can see them in real time. I also like that that platform allows me to use all the monitors connected to one computer, it has excellent multi-monitor support, so if I recently connected to a computer that has four monitors connected or two monitors, I can easily control each one of them to have a wide accessibility to the whole computer, this function is very important for each remote connection.

Negative: The main disadvantage that this platform has is with respect to what happens when the Internet connection is disabled during the remote connection, when this happens, the remote connection is automatically cancelled, and to return to the remote connection you will have to make this remote connection again , since this connection does not resume when the internet connection is connected again, this is a negative factor since if I am connected to a computer of my client, I would like to continue connected even if the internet connection has failed, like this the connection would remain and it would not waste my time making it again. The second negative thing about this platform is that it does not update automatically, in addition, there cannot be an update in progress while you are using the platform, this sometimes causes you to have to stop using the platform to update it and use the latest version. recent, I consider it a negative factor since it makes me lose time that I could use to make remote connections while the version is updated. The last negative feature of this platform is that my collection does not have integration with any type of social network, so if your main objective is to connect remotely with a client that you have obtained on your social networks, you have to transfer that client manually to your Zoho system, since you won't be able to connect remotely via the social network, there is currently no such integration.

Summary: Zoho Assist creates a lasting communications path, where businesses engage all the employees and clients effortlessly.

Positive: Zoho Assist has a concrete business communication, where it takes all the customers needs efficiently.
Besides, Zoho Assist has a valid customer support and the dashboard design is incredible.

Negative: Zoho Assist is friendly, and has better pricing, and therefore, there is absolute assistance from the program.

Summary: Zoho Assist is a key software for the entire company, it is being used in more than 10 sectors around the company with our employees in other clients when necessary, I have songs, we connect remotely with other employees to offer them support regarding to something or some specific problem, and we use this software for when I promise you client when it is necessary in relation to a negotiation or a specific issue about one of our services, remote access behaves perfectly and offers stability in all sessions remote. Also, I love the way in which I can see the active remote connections within my entire company, in the main panel of this platform I can see all the sessions that are active in real time, how long each remote connection has, I can know with which people are connected and the address of each of them, gives me details of each active session. I admit that my general experience as this platform has been perfect, since I started using it about two years ago, I have obtained really accurate results, I have noticed that the remote connection our company has been authorized on a large scale, in addition, that platform has been key to connect we see each other to the computer in the other office when necessary, for example, let's see if we are outside the office it was our house, we need to connect to the computer in our office, we can use this software without having to go to the office, we can control that computer without having to move from our comfort zone.

Positive: Zoho Assist is currently the best way to have an optimized remote access, within any company it is very necessary to have a stable remote access, and this platform provides the necessary tools so that you can connect remotely to any computer, control it is another quality and manage it seamlessly, as well as allowing for stable communication during a remote connection. The main feature that I like about this platform is that it offers me a higher quality of life than the competition, I have tried various websites that are similar to this one, and this platform has given me a higher quality of life, as well as allowing me to have impressive audio quality when communicating with the other person during remote access. Another of the things that I would like is a platform that allows you to have complete control of the computer to which you are connecting, you can turn off, restart, suspend or restart this computer, only count always button, in addition, the connection recorder is restarted moment, which helps to have stability at all times. Finally, I also love the file transfer that you can have during each remote connection, you can extract files or documents from the computer you are connecting to, as well as transfer files from your computer to the other computer on the remote connection, fast file transfer, no matter how many or how many files you send simultaneously, the process will be fast. Next, I will mention the most outstanding positive things about this platform.

* The video quality is far superior to any other remote access platform, this feature is one of the most important missing mother of the platform, if you are one of those who are looking for excellent quality during remote access for your company , this is the best option to consider, because apart from having an excellent video quality, it also has a very good audio quality.

* You can control the whole of the other computer, as I mentioned previously, you can restart, shutdown or suspend the other computer by paws or simple button and keeping a remote connection active, which has a very important support for those who are looking for stability in the remote connection.

* The perfect file transfer within this platform, if you need to transfer a file or document to another computer and do not want to use a cloud storage service, this platform is essential for you, you can transfer files during a remote connection, in addition , all the files you transfer during each connection will be stored in the Zoho Assist cloud.

* Another of the important functions of this platform is that you can connect remotely to any other computer belonging to one of your contacts within the Zoho platform, as it works in an integrated way with all Zoho services, you have remote access from that way, with your registered contacts.

Negative: I have never really had any kind of problem with this reform, the only negative thing that needs to be mentioned about this is that this software is a bit expensive, I have compared the prices of each of the plans on this platform with another driver who is takes care of remote access, and I don't see that this platform offers really high prices compared to other software in charge of the same functionality. However, regarding the functionality of generals and the tools that this time has given me, I admit that it has never given me any kind of problem, I have always had a fairly specific and comfortable experience, and this platform has been fluid both in its version for computers, in its version for mobile devices, has never presented any type of failure or any data leak.

Summary: I must admit that my general experience with the help of this platform has been totally good since it came to our company in general. Its effectiveness when making remote connections is quite good, since it is only enough to write the IP of the computer and the security key, in this way you will be able to access an instant remote connection. The system in general is quite good, it is very well done and each one of the functions there is no doubt that the remote connection is much more complete and that there is average communication, all our employees have been using this remote connection service for more than a year, since it was shown that it is not necessary to download any type of application and you will be able to connect remotely to another computer without having to make much effort, I must also highlight that when obtaining this platform, we have obtained a discount for the purchase of annually, that is one of the positive things that this platform has, it gives you a discount when you get your paid membership. It is also important to mention that if there is an unstable Internet connection, the remote connection will automatically be canceled, this seems to be a positive factor about this platform, however it is totally negative, since sometimes it had failures with this Internet connection and we require that the remote connection remains active, however the remote connection is automatically canceled and we have to reconnect manually. There are several things that need to be improved within this platform, we all fully trust that this platform will optimize each of its negative functions.

Positive: Zoho Assist It is considered by us as one of the easiest ways to make a remote connection on any computer, also this is a software that is based on the cloud and you can access a remote connection regardless of whether you have any application downloaded or not. One of the main things that I like about this platform is that it is in the cloud, and its use is done by accessing a website, in this way you can give remote assistance web-based concessions, you will not have to download any type of application inside the computer that could put your information at risk because it does not help you feel confident. Another thing I like about this platform is that you can start a seven-day free trial, you can make full use of the remote connection platform just by registering with your Google account or with your Facebook account, Twitter quite complete and it will help you adapt to each of the remote access functions and you can prepare yourself to make a much more advanced connection. I should also mention that I love the way this platform provides me with real-time connection status, so I can tell if any of our employees' computers are being used for a remote connection at a specific time. a section where you can see all the devices registered and that are not being attended to, you can also view the connectivity history of your computer and the computers of the entire company, thanks to the fact that this system has a department section, where they are All the computers are integrated, so knowing the status and history of each of them is completely simple. Lastly, I have to mention that I love the communication within each remote session, this platform allows me to communicate through voice and video chat, I can interact with clients or employees and I can solve problems by connecting with him through this chat voice or video, this mode of communication is quite good and stable, and helps make the remote connection much more complete and effective.

Negative: This platform has a great remote connection mode, its stability during each connection is really valuable, however, one of the main negative things that I sing about this platform is that the file transfer is not really effective. The transfer of files during an active remote connection is not fast, Chivos promises SSL encryption for the files, And that's good, I really love the fact that you can get a security decryption for each of the files that are being transferred from a computer to another, however, it would be excellent to optimize the speed and delay of each file transfer, all that but for doubts, it would help make my experience much more complete, currently the file transfer takes approximately five minutes or more, depending on the number of files you are sending simultaneously. Another thing that I don't like about this platform is that when you restart a computer, you have to manually reconnect the remote. This system is not able to keep the session open when the computer is restarted through the remote connection. They promise that control of the computer will not be lost while this reboot is performed, but it is totally false, I am really unhappy with that functionality.

Summary: Despite the problems that we have faced during our experience from the app for mobile devices, the general experience was quite good, there are things that can be improved in this App for mobile devices so that the user has a more complete environment. Our experience from the computer version was good because it allowed our clients to obtain a more complete support, when some doubts arise regarding the purchase of our properties on our website, we can immediately access our clients' computers and give them closer support. In addition, the agent availability function allows us to transfer a request to another agent so that they can attend to the client without having to make them wait, this has prevented a long waiting line from forming.

Positive: The presence that Zoho Assist has in our company is due to the fact that it is used to have much more stable remote connections that help us connect with clients or with any individual that needs remote support. The main thing that I liked about Zoho Assist is that I can share all kinds of files or documents through the channel of this software, there is no need to use third-party software to share files during a remote connection, also, I like the The way in which I can organize the remote connections that I will have at certain times of the day, keeping a correct control of these schedules allows me to know exactly which client I will attend to at a specific time, it is impressive. Lastly, I really like being able to communicate via various means with Zoho Assist, I can communicate via text, voice and video chat. This variety of communication mechanisms helps make the remote connection more complete and more interactive with the client.

Negative: The main problem I have had with Zoho Assist is that I cannot connect to my computer when I am away from my office. When I try to remotely connect my cell phone with my computer, it is not possible since my computer is unattended, and so it happens when I try to connect to a client's computer and this client does not know how to approve the remote connection, this flaw has limited the I use my computer outside my office, sometimes I have to do things on my computer and I would like to be able to do it through Zoho Assist without going to my office. On the other hand, one of the things that I did not like is that the top bar that appears during a remote connection from the mobile version is quite wide and interrupts the user's use or mobility a bit.

Summary: Overall the platform has been a great replacement for TeamViewer, which I had significant issues using in the past.

Positive: Zoho Assist is a powerful platform that can allow you the ability to access multiple computers from a single device at no cost.

Negative: Unclear as to whether or not the free version is available for commercial use.

Summary: Overall, Zoho Assist is a versatile and easy to use tool for remote assistance and diagnostics. The user interface is built very well.

Positive: - It is pretty straightforward to record remote sessions with Zoho Assist.
- it allows sharing files and documents with blazing fast speeds.
- With Zoho Assist, it is quite secure to control a remote system or give control to a system.
- The user interface is organized and easy to navigate.

Negative: - The only thing in which it lacks behind is that it does not have its own native application.

Summary: Overall, Zoho Assist is a remote access tool that is easy to use and comes with an intuitive user interface.

Positive: - The user interface of the software is very intuitive to use.
- The connection process is seamless and fast.
- Transferring of file is rapid and secure.

Negative: - The internet consumption of the software is high, but aside from this this is a great software.

Summary: Zoho Assist is a very affordable remote support tool that does not lack any features. It can be used by anyone because of the easy-to-use layout.

Positive: - It comes with a very affordable price.
- It has an easy-to-use user interface.
- It supports various platforms and devices.

Negative: - The appearance of the UI can be made a bit more appealing.

Summary: Zoho Assist makes remote access easy which saves time, improves collaboration and makes getting remote help seamless.

Positive: I like the ease of deploying and integrating the tool
Using it requires no IT background - it is flawless.
There are many features and the tool is secure.
Zoho Assist never lags

Negative: Zoho Assist is seamless. No issues so far. It is an amazing solution.

Summary: My experience with Zoho Assist has been amazing more so when it comes to remote access. The tool saves times us time and makes collaboration and getting remote help seamless.

Positive: Unlike other remote access tools, this one is easy to use and very secure.
Integration and features leaves a lot to be desired.
Customizing as well as managing the tool is effortless.

Negative: With Zoho Assist, all our remote access needs are met and therefore I cannot complain.

Summary: Zoho Assist has given us automatic problem detectors, where we get to fully control al the resources we want online. Furthermore, Zoho Assist has a supportive design, which is completely friendly, and works for the goodness of the users.

Positive: Zoho Assist is completely on cloud, making it accessible, and the safest means for accessing all the assets. Again, when a concern arises, instant measures or solutions are given. Finally, Zoho Assist increases the business coordination of a firm.

Negative: Zoho Assist has taken the head for all the demands, that accessing resources online requires. It really sort the setbacks which arises.

Summary: Zoho Assist gives us the purpose of sharing what we think needs to be solved. Also, it keeps our consumers happy, and updated.

Positive: Zoho Assist has helped us in sharing the ideas and the concerns we have with different players. Also, Zoho Assist has a unique and an advanced design.
Lastly, Zoho Assist keeps the users well informed.

Negative: Zoho Assist should revise the cost or the price for this program. Many persons may be willing to have the package, but they end up lacking.

Summary: Zoho Assist is the practically best solution for the remote helpdesk. Earlier we were using TeamViewer and other tools but after implementing this solution we never felt again to migrate. Its screen streaming works flawless.

Positive: You can connect to the desktop as well as mobile devices. The user interface is fairly intuitive for new users. I'm happy with its screen streaming. The session chat is a very good addition, to chat between support persons and clients.

Negative: It should provide better firewalls and security updates to block sensitive data access while connected in the screen-sharing session.