Use the comparison tool below to compare the top Queue Management software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
-
1
Qminder
Qminder
$429 per month 275 RatingsBusinesses around the world lose billions of dollars every year due to long queues. Customers who are subject to poor queueing are less likely stay and recommend your business. Compare the performance of different departments and locations. Monitor wait times and the number of visitors who are waiting. Give your staff the tools to improve customer service. Recognize the achievements of your team and identify areas for growth. You can easily measure and share your performance results. Service reports are a great way to track KPIs and evaluate the effectiveness of your service strategy. Customers can join a virtual waiting list using their phones to eliminate in-person lines. Monitor your line in real-time. Customers can safely wait in their cars, at home or outside. Notify customers when you are available to serve them. Provide customers with regular updates about wait times and any other information. Talk to customers and ask for their feedback. -
2
Our SMS-powered waitlist, reservations and queue management app for restaurants, hospitals, and other businesses will streamline your customer flow. * Customers can add themselves via an embedded widget, web page or SMS message to your list. You can also turn this off. * Online reservations/appointments, customizable for restaurants, personal services, retail, entertainment, DMVs, and more. * You can easily text your guests when you are available. You can choose from a variety customizable automated messages or open a 1:1 SMS chat. * Can you use another software to schedule appointments? No problem. Upload reservations or use our API to manage your customer flow. * Integration with Square POS, Weebly and Weebly allows you to send text messages when an order has been placed. *There is no app that you or your customers can download.
-
3
Autonix
Free Account Available 10 RatingsA trackable Link and QR Code generator with contactless check-in system can build visitor confidence and provide valuable insights into your business or any web destination. Autonix is a visitor management and tracking system that allows businesses to monitor visit activity and provides powerful dashboard reporting on key KPIs. Visitors have the option to check in via trackable QR Code, Kiosk, or unique URL. To boost your business, use visit data for opt in remarketing. Easy-to-use visitor check in system helps you gain insights and build trust. Your visitors will appreciate the check-in option. It shows that you care about their safety and security while they are at your event or location. Marketers will love the powerful data collection features as well. A robust dashboard allows you to make qualitative business decisions and include performance metrics like impressions, clicks and conversions. You can monitor each event and see actionable trends. Autonix is easy to use for you and your customers. It can easily be integrated into almost every existing business. -
4
Smart Queue Management System reduces customer queue time, increases staff productivity, and delivers a pleasant customer experience. We have the solution for any business size. Qwaiting is a cloud-based queue management software. Queue Systems are designed for reducing wait times. Qwaiting is more than just a queue system. Our Queuing solutions increase efficiency, enhance profitability, create a secure environment and improve the customer experience. Your customers will not be willing to wait if you provide excellent customer service. Qwaiting allows customers to check in by phone and wait to be served. Your staff will have all the information they need to provide the best customer service. You will have a complete picture of the situation in real-time. We provide data that helps you make better business decisions, from customer journeys to employee performance.
-
5
Engageware
Engageware
2 RatingsConnect and communicate with your customers efficiently while delivering the experience each customer demands, so you can grow faster, more profitably. When your customers have questions or need to get things done it’s important that you engage them effectively however they want. Your ability to create strong relationships with customers, foster loyalty, and ultimately drive profitable growth depends on it more than ever. Help customers quickly get answers or complete transactions on their own using self-service tools. Connect customers to the right resources when they need to meet face-to-face with a specialized expert. Empower employees with easy access to the information they need when customers need help. Our self-service solutions improve your customer’s experience, reduce call volumes, and drive growth and profitability for your business. -
6
QLess is a specialist in appointment scheduling software and queue management. Customers can use queue management software to allow them to wait anywhere they like - at home, at work, or even Starbucks – instead of in a crowded lobby. To begin, customers join a virtual queue online. Customers are provided with a wait time forecast and timely notifications as they move towards the front of the queue. Customers can book an appointment using appointment scheduling software. You can also accept walk-ins when there are schedule openings. QLess automatically places customers in the virtual queue as they approach the appointment time. Interactive appointment scheduling software allows for bi-directional communication between your staff and customers. Customers can request additional time if they are running behind. If your office is late, your staff can notify customers.
-
7
Medical Check In
Check In Systems
$399.00/year Medical Check In is a patient queueing solution that meets HIPAA privacy standards. It also improves patient flow. Medical Check In allows medical offices to collect basic information from patients, such as names, reason for visiting, and accurate time stamps. The information is then passed to an organized checklist. Medical Check In will automatically sort patients to speed up response. Medical Check In was specifically designed for the queuing business model. -
8
QueueDr
Phreesia
$149.00/month/ user QueueDr's AI Schedule Management will help you rebuild your medical organization quickly, safely, and during and after the pandemic. AI is being used by more and more health systems to solve business problems and create value. QueueDr automates the scheduling and filling of missed appointments. This creates a scalable, personalized and productive AI Scheduling Experience for the entire health system. QueueDr's solution transforms revenue management, patient access and IT operations. QueueDr empowers healthcare systems to offer a consumer-centric experience for patients, streamline call center operations, and achieve best in-class physician utilization with an 100% autonomous experience. -
9
Waitwhile
Waitwhile
$59.00/month Waitwhile is a smart scheduling and waitlist platform that helps 20000+ companies break their wait times and create amazing wait experiences. Waitwhile solves all aspects related to queuing, including letting guests check-in online, showing wait times, and keeping everyone updated via SMS and email. You can also integrate with the powerful API. Unlimited use for 100 guests per year. -
10
PatientTrak
PatientTrak
PatientTrak offers world class patient tracking solutions which can be used in any healthcare setting needing to manage the patient flow process. From single provider practices to large hospital groups, to multi-facility healthcare organizations, our systems are both affordable and scalable. PatientTrak Text Messaging, Online Reservation and Text to Sign-In solutions can be used to create a virtual waiting room and direct patients to sign-in from outside the facility, and inform them when they are ready to be seen. -
11
QueueRite
QueueRite
$49 per monthOur system can send SMS notifications to customers as their queue number approaches. This will give them more convenience while they wait. Our queueing software can be customized to meet the needs of your business. Our in-house programmers can modify the QueueRite System's functionality and features to meet your business's needs. As a security feature, the Ivant Queue Management system requires a username and password log-in. To further protect the queuing process, the starting numbers for queuing can also be randomly generated. QueueRite System runs on a browser, so no software installation is required. It works on the client's local area network connection. QueueRite System offers an Application Programming Interface (API), which allows third-party programs to seamlessly integrate with QueueRite System. -
12
Kareo
Kareo, a Tebra Company
Kareo is a web-based practice management platform that makes it easier to run your own independent practice. Kareo was designed to help physician practices with 1-10 providers and medical billing businesses with 1-100 providers succeed. The platform integrates all major functions into one intuitive platform with its Billing, Marketing, and Clinical modules. -
13
Wavetec Queue Management
Wavetec
contact to get quoteWavetec's enterprise Queue Management Solutions can reduce customer wait times, improve management of waiting lines, and increase revenue. Wavetec's customer experience solutions use Wavesphere Philosophy - ORGANIZE ENGAGE & MAKE SENSE waiting times and statistics from dispersed service areas to improve customer experience at key touchpoints. Wavetec's queuing system solves the problem of excessive waiting and queuing, which are major causes of consumer dissatisfaction at banks, hospitals, and other government institutions. Wavetec is a global leader in the manufacture and supply of queue management systems. Wavetec has over 27 years of experience helping organizations improve customer flow and manage queues using virtual and linear queueing solutions, appointment bookings and queuing apps. We also have visitor flow monitoring software. -
14
QManager
Mobile Queue Technologies
$29 per monthIncrease efficiency in dismissal. QManager can be downloaded to iPads and smartphones so parents and guardians can sign their children in and/or out from their car or front lobby. Reduce paper, save time and increase accountability. Safety at school. Parents and guardians can use the QManager app on smartphones to run the QManager app when dismissal starts. The QManager app will allow parents and guardians to simultaneously access the virtual lineup from their iPads. This makes it easier to manage dismissal. QManager also allows students to stay engaged in their classrooms while they wait for dismissal. You can save time by calculating the billing hours for contracted and non-contracted hours. You can also run historical, absentee and attendance reports. Our secure script allows you to quickly upload your school's family data. Get our app for iPad and manage dismissal. -
15
Qmatic Experience Cloud
Qmatic
With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency. Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control. -
16
JRNI
JRNI
JRNI is a platform that allows you to schedule and manage personalized experiences at scale. JRNI offers apps that facilitate appointments, virtual queueing, and events. It also provides industry-leading analytics. JRNI allows businesses to offer remote and in-person experiences which increase revenue, profitability and efficiency, build customer relations, and improve customer satisfaction. JRNI's platform allows businesses to shift from selling products to creating unique experiences by scheduling and managing personal services. JRNI is used by industry leaders such as Urban Outfitters, Visions Credit Union, and U.S Bank to deliver personalized experiences at scale. Visit us at https://www.jrni.com -
17
VirtuaQ
Lucep
$850Virtual queuing promotes social distancing through eliminating wait lines by allowing customers to queue via their smartphones, track queue progress and arrive at the store nearest to them. Features / Benefits: Benefits: - Safe distance compliance – Customers can queue anywhere, on any device. - No shared touching areas. - Contactless usage for customers and staff. - Quick setup, no hardware or software required. Setup takes less than 10 minutes. Customers engaged - Keep them informed by SMS and notifications -
18
Q Waits Business
Boolean Array
$37.99 per monthOur solutions are 100% app-based. This means that you can use our business app to manage queues and your customers can use their phones to check-in to your company. Customers can check-in only when you're open. Temporarily close the queue but still provide service to customers who have already checked in. Customers have the option to check in multiple ways. Allow users to check in via app. Your customers will always be updated about their status in the queue, as well as approximate wait times. You will also receive additional notifications when your customers are ready to use your service. You can manage multiple kiosks with the same app. Customers can be directed to different kiosks depending on their needs. Optimize queue flow and offer service simultaneously. Get to know your customers before you arrive. Define service categories, and receive information at remote check-in. -
19
Skiplino
Skiplino
$99 per location per monthSkiplino is more that a Queue Management System. It allows businesses to manage queues efficiently and smartly. Our plan supports social distancing and eliminates touch surfaces. Customers can book appointments remotely using their mobile devices. Reduce wait times and keep your customers happy. You can manage your agents with real-time metrics, and get to know your customers through feedback forms. Skiplino is a system for managing queues that allows businesses to manage customers efficiently and effectively. Skiplino, an intelligent cloud-based system that monitors queue data in real time and collects customer feedback, is called Skiplino. Our cloud-based software can then analyze this data to improve the performance of your agents. Skiplino Queue Management System records the information about your customers and the services they plan to use. -
20
WaitWell
WaitWell
WaitWell's Queue Management & Appointment Solution is an award-winning solution that eliminates queues and gets people to the right place at the right time. WaitWell allows visitors to join the queue from anywhere, and they can move around freely, making it easier to use their wait time for productive purposes. Organisations can see a reduction of wait times up to 35% and walkaways down as high as 60% WaitWell can be used in medical offices as well as university admissions offices, retail locations and government offices. WaitWell can be used anywhere people have to wait for service. WaitWell increases customer retention and decreases staff turnover. WaitWell is well-suited to large-scale, multi-location enterprise implementations. It offers industry-leading analytics and reports as well as robust user permissions. WaitWell is a service-oriented company that differentiates itself. We offer exceptional training and free demos to ensure a successful implementation. -
21
Pomelo Health
Pomelo Health
Video appointment? Phone consultation? With medical reminder software specifically designed for clinics, you can ensure that your patients remember everything about their appointment. Pomelo's Automated appointment reminders encourage patients to arrive on time by providing all the information they need. Providers can increase patient satisfaction and save staff time by providing all the information they need, including location details and instructions on what to do when they arrive. Providers can customize the software features to allow them to set the frequency at which patients receive reminders. They can prompt patients to confirm their appointment and update the appointment status directly within their EHR. -
22
Phreesia
Phreesia
Patient intake software. Digital tools to help your healthcare company succeed in a changing environment and provide the modern, convenient experience that your patients expect. Phreesia's automated platform for patient intake engages patients and gives you the ability to do more of what is important in your organization. Healthcare organizations are using Phreesia’s Intake for Telehealth solution to collect important patient information for every telehealth visit. Phreesia's patient intake platform supports your digital front door strategy. It engages your patients at every stage of their healthcare journey through in-person visits and telehealth visits using our native apps or our library APIs. You can create a custom patient intake management system that engages patients and allows you to do more of the things that matter to your company. -
23
Bindo POS
Bindo Labs
Bindo offers solutions for F&B, Retail and Hospitality in today's fast-paced, challenging business environment. Bindo has over 10,000 points of sale in 12 countries. Their solutions help businesses increase their revenues, profits and operational efficiency. They also help them grow their customer base in today’s challenging world. Everything you need to run your business efficiently and effectively. Bindo Smart Register is intelligent and automatic. It recommends products to customers and helps you increase sales. Special discounts and promotions will be displayed during checkout to increase the likelihood of upselling. Bindo helps you manage the supply chain, from the purchase order to stock transfers across multiple stores. Advanced features like the ingredient tracking module improve cost control, while automatic notifications about low stock ensure that you never run out. -
24
Luma Health
Luma Health
Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ is designed to go beyond disjointed patient engagement initiatives to connect patients to their providers across the entire healthcare journey – access and operational, clinical, and financial. This orchestration is supported by Luma Bedrock™ data-driven best practices, based on more than 700 million data points across more than 80 million patient interactions. Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 50 million patients. -
25
QueuePad
QueuePad
$19.99 per monthCustomers can scan the QR Code displayed at your storefront or browse to a URL to join the queue using their mobile phones. Customers don't need to download any mobile apps, they can just use the built-in web browser on their mobile phones to join the queue. Customers will be kept informed and up-to-date on their queue status by the queue status web page. QueuePad mobile app allows you to social disengage and keep your customers and employees safer. List of customers currently in queue. Any customer notes and arrival times are displayed. Clicking the phone icon will allow you to make a call or send a SMS to this customer. The list of Services, each one a separate customer queue. You can only configure 3 services. Once the queue reaches Nth position, the software will automatically send SMS notifications to each Customer. This service requires a valid SMS Gatewar API account.
Queue Management Software Overview
Queue management software is a type of computerized system designed to help businesses manage customer queues. Queue management systems provide real-time feedback on customer wait time, as well as tracking customer interactions and help to ensure service quality. The software can be used in virtually any industry from retail settings to call centers, banks, airports, healthcare facilities, and more.
Many businesses utilize queue management systems for their ability to improve the flow of customers throughout their facility or store. By incorporating the use of this software into their operations, business owners are able to better allocate staff members and resources throughout their stores or services areas. As customers enter the store or service area they are identified by either a name badge or an ID card which allows them to enter a virtual line that is connected to a queue control system (QCS). The QCS then collects data about each customer's behavior and assigns them a spot in the queue based on various criteria such as the number of people ahead of them in line, how long each person has been waiting for assistance, etc.
By analyzing this data collected by the QCS, businesses are then able to make better staffing decisions to reduce wait times for customers and increase overall satisfaction with their services. Queue management systems also offer additional features such as SMS notifications; allowing customers who have joined the virtual queue receive updates when it is their turn so they don't have to physically stay in line while they wait for service.
Queue management systems also offer a wide array of reporting capabilities. This allows managers to analyze the customer experience and help make informed decisions on how best to optimize their operations in order to provide an improved service experience. Reports can include customer wait time, customer satisfaction ratings, customer abandonment rates, average service time per employee and more.
Overall, queue management software is designed to be an effective tool for businesses looking to reduce wait times for customers while increasing overall efficiency and customer satisfaction. By using this technology businesses are able to better allocate staff members, understand their customer's needs and preferences, monitor the performance levels of employees, track customer interactions, and ultimately improve the overall service provided by their business.
What Are Some Reasons To Use Queue Management Software?
- Automate the Queue: Queue management software automates customer handling, allowing you to efficiently manage lines and improve customer service.
- Track Customer History: By using queue management software you are able to track customer information, purchase history, and scheduling preferences for future visits. This type of data gives businesses insights into their operations that can help make key decisions in improving customer service.
- Prioritize Customers: The ability to prioritize customers based on their needs allows businesses to better serve VIPs or those with special requirements like elderly customers or disabled persons who may need more assistance or attention than other customers in line. Additionally, this makes it much easier for businesses to differentiate between customers with similar needs in order to properly accommodate them all in a timely manner.
- Monitor Wait Times: With queue management software, wait times can be monitored so that businesses can identify bottlenecks in the workflow process and take steps necessary to address it faster and better serve their customers.
- Improve Scheduling Accuracy: By implementing queue management software, businesses are able to ensure accurate record keeping when dealing with multiple appointments at once and keep up-to-date records of clients’ appointment dates, which will help them stay organized even when appointments run later than scheduled timeframes.
The Importance of Queue Management Software
Queue management software is an important tool for businesses that rely on customers to keep their business running. In today's busy world, customers often expect smooth and efficient service with minimal wait times. With queue management software, businesses can deliver the level of customer service they strive for by streamlining processes and eliminating long waiting lines.
Queue management software allows businesses to better understand customer traffic, which helps them anticipate how many people will be coming in at any given time. By having an accurate measure of foot traffic, businesses can staff up or down depending on the current needs while keeping costs in line. This ensures that customers get quick, attentive service from employees who are there when they need them most. It also helps reduce the stress of long waiting lines for both customers and employees alike.
The use of queue management software also makes it easier to ensure all visitors are receiving equal treatment regardless of whether they have a reservation or not. Businesses can equally divide time between walk-ins and those with appointments without sacrificing efficiency or quality of service. This ensures every customer gets the best experience possible and no one has to wait longer than necessary due to unfair scheduling practices.
At its core, queue management software is designed to help organizations provide top-notch customer service while still remaining cost-effective with resources such as staffing levels and facility space utilization. By utilizing this powerful tool, companies can keep their focus on delivering great experiences that keep customers coming back again and again instead of worrying about long wait times or overcrowded lobbies.
Queue Management Software Features
- Automated Appointment Scheduling – Queue management software automates the process of scheduling appointments for customers. This ensures that appointments are scheduled accurately and efficiently.
- Real-Time Updates – Queue management software provides real-time updates on customer wait times, customer numbers in line, and other key metrics. This gives businesses visibility into their customer demand, allowing them to easily make decisions and adjust resources as needed.
- Customizable Queues – Queue management software allows businesses to customize queues according to their specific requirements. This could include features such as priority lanes or customer segmentation.
- Virtual Queueing – Queue management software can also be used to provide virtual queueing. This allows customers to join a queue remotely, before they even arrive at the business.
- Notification System – Queue management software includes a notification system that allows customers to get notified when it’s their turn. This eliminates the need for customers to have to wait in line.
- Analytics & Reporting – Queue management software can provide analytics and reports on key performance metrics. This allows businesses to get an in-depth look at their customer service experience and make data-driven decisions.
Types of Users That Can Benefit From Queue Management Software
- Businesses: Queue management software helps businesses manage their waiting lines in an efficient, organized way. It allows them to track customer wait times, prioritize customers based on need or urgency, and manage the flow of people within a business space.
- Employees: Queue management software gives employees greater visibility into customer traffic and wait times, helping them better serve customers’ needs. It also enables employees to quickly and accurately assess how many customers are behind each other in line and how long they have been waiting.
- Customers: Queue management software provides customers with valuable insight into their wait time before being served. This allows them to plan their visit around their time availability and make advanced decisions about when to arrive for service if it is necessary for certain establishments or services.
- Administrators: Administrators can use queueing software for greater oversight of customer service activities such as gathering data about customer trends or preferences at different times of day, setting up priority queues for VIPs, distributing tickets electronically, etc.
How Much Does Queue Management Software Cost?
The cost of queue management software can vary widely depending on the features offered and the company providing the solution. Generally speaking, smaller companies with fewer customers may opt for a basic system that ranges from free (for open source solutions) to around $500. Such basic systems often include simple registration, customer tracking, and reporting functionalities.
On the other hand, larger companies with more complicated operations may prefer a system that offers support for multiple queues or integration with various payment gateways; such solutions typically start at around $1000 and can go up significantly according to the customizations necessary. Additional features like real-time analytics, automated SMS/email notifications, appointment scheduling, etc., could also drive up costs significantly.
When it comes to subscription plans rather than one-off payments, these are usually charged per user per month but customization options and number of users will influence price greatly—some providers may offer basic plans starting at as low as $50/month whereas others could range up to several hundred dollars monthly based on levels of usage and specific requirements from customers. Some vendors also offer discounts for annual or multi-year purchases so be sure to inquire about those when making your decision.
Risks To Be Aware of Regarding Queue Management Software
- Hacking and security breaches: Queue management systems often store customer data such as personal information, credit cards, and bank details. This makes them a prime target for hackers who could access said data and use it maliciously.
- Poor customer experience: If the queue management system is not properly integrated or tailored to customers' needs, then they may become frustrated while using it or perceive the service negatively.
- Data Loss: Without proper backup procedures in place, there is a risk of data loss due to hardware or software failure. This can cause serious disruption and frustration among customers.
- Costly Maintenance: Queue management systems require regular maintenance which can be costly if not planned for properly.
- Time Consumption: Managing queues manually could lead to wasted time that could have been used elsewhere as well as mistakes such as misplacing customers on the wrong list or forgetting them altogether.
What Software Can Integrate with Queue Management Software?
Queue management software is typically used to streamline and improve the customer service process. It can provide a range of services including automated queuing, customer tracking, appointment booking, virtual queuing, customer surveys and more. The type of software that can integrate with queue management software depends on what kind of functionality you are looking for. For example, if you need to provide customers with an automated calling option then an IP phone system could be integrated with your queue management solution. If you are looking for feedback from customers about their experiences then an online survey platform could be integrated with your system as well. Some other types of software that could be used in conjunction with queue management include reservation systems, customer relationship management (CRM) solutions and analytics tools for analyzing data collected by the system.
What Are Some Questions To Ask When Considering Queue Management Software?
- How user-friendly is the software? Can the software be set up easily, and how quickly can users become proficient in using it?
- Is the queue management system cloud-based or locally hosted?
- Does the system allow for integration with other programs or database systems?
- Is the system mobile-friendly and accessible via laptops, tablets, or phones?
- Are there features that allow customers to join a virtual queue, leave feedback, and receive notifications on when they are next to be served?
- Does it provide reporting and analytics capabilities to give you insights into customer wait times and demand levels so that you can plan accordingly for future needs?
- What type of technical support does it offer in case issues arise during setup or after rollout?
- What kind of scalability does is have to accommodate changes in demands on your resources as needed over time?