Best Sentiment Analysis Tools in the Middle East

Speechmatics is the most accurate and inclusive speech-to-text API ever released. Speechmatics is the world’s leading expert in Speech Intelligence, combining the latest breakthroughs in AI and ML to unlock the business value in human speech. Businesses use Speechmatics worldwide to accurately understand and transcribe human-level speech into text regardless of demographic, age, gender, accent, dialect, or location in real-time and on recorded media. Combining these transcripts with the latest AI-driven speech capabilities, businesses build products that utilize summarization, topic detection, sentiment analysis, translation, and more. How is Speechmatics different? * The most accurate speech recognition on the market * 48 languages with vast accent and dialect coverage * Cloud-based or on-premises deployment options for data security * Real-time transcription with low latency and high accuracy * Real-time translation with 69 language pairs * Speech Understanding features such as Summarization, Sentiment Analysis, Topic Detection * Fast and secure transcriptions for pre-recorded audio * Automatic translation and language identification * A culture of R&D in deep learning and speech recognition

Kimola Cognitive is a highly reliable Machine Learning Platform that empowers individuals to automatically extract reviews from over 20 different channels and analyze and categorize customer feedback or any other textual data. These are the top features of Kimola Cognitive: Gather reviews by scraping the web Conduct text analysis and entity recognition with drag and drop Analyze data with ready-made models found on the Kimola Cognitive Gallery Create, train, and store custom machine learning models without coding Generate executive summaries, SWOT analyses, and other impactful marketing materials utilizing GPT Integration Accessible in six languages and increasing

Software that improves customer service efficiency and organization. Service Hub allows you to provide better customer service immediately. Service Hub™, has everything you need to delight customers on a large scale. They will have an exceptional experience with your company and help them to help others. This will help you build a loyal customer base that will continue to support your business. Provide organized customer service that provides complete and efficient answers. Customers don't care much about the company's internal structure. They want help. If your teams are not connected, it can cause friction and confusion for customers. Service Hub™ allows you to create a seamless customer experience. The Conversations inbox brings together all your communication channels, including email inboxes and forms, live chat, Facebook messenger, and Facebook messenger.

Who likes to fill out surveys? No one. Feedier is an innovative platform that collects valuable feedback. Keep your leadership position and turn feedback into growth leverage. Make data-driven decisions to improve services and products. Innovative forms: With a unique model called S.I.R.A., you can quickly deploy innovative forms in just minutes. Measure Satisfaction, Collect valuable Insights and Reward to Create Loyalty, and finally push an Action To Create Engagement Get more responses You can encourage your participants to provide feedback by requesting highly targeted and unique feedback. This will not only make the experience more efficient and faster, but it also motivates them to share their opinions. Empower your data: Feedier act as data-hub. Connect cross-data from your services and applications to the feedback you collect. Segment the data that you need. Machine learning analysis allows you to go one step further in sentiment analysis. A platform for collaboration to infuse actions Give feedback to your teams, engage your participants, and export your data.

Smartz Solutions is a disruptor that is reshaping contact center landscape. The traditional legacy systems have been holding businesses hostage too long with their complex infrastructures and high fees. Contact centers are tired from being burdened with disjointed, expensive systems that have a negative impact on customer and employee experience. Our AI-powered 360° experience platform is redefining contact centre experiences. We've been there. We paid for legacy systems. We had 15 systems running simultaneously (at snail's speed) to be able run our call center. We understand the frustration of not being able (sometimes even) to find data to help customers. We know how frustrating it is to have employee data scattered across multiple systems, never allowing a clear picture of the business. You don't have run your call center by losing money, opportunities, and patience. With a comprehensive tech stack you can finally have your entire customer base.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

OpenWeb (formerly Spot.IM) allows you to unleash your community. Your top users drive your business. Our complete Community Platform allows you to segment, monetize and build your core audience. Engaging users and circulating traffic automatically leads to pageviews. Advertising can be used to monetize areas with user-generated content. Say goodbye to comments and hello to our "Conversation". Our Conversation is powered by real-time elements and supports rich-media & Emojis. It is also SEO friendly. User engagement creates data. We help you monetize your communities, from sentiment analysis to defining custom audience. We help you reduce human moderation by providing high-quality, brand-safe conversations. Our machine-learning moderation technology removes spam and illicit comments and seamlessly integrates into leading security technologies. Identify your core audience and allow them to communicate with other contributors.

Your business is being talked about all over the internet. These conversations are open for you to join. Instant mentions on the Web and via social media. We want you to be the first to hear about important conversations online. We crawl 13 billion pages every day, which is more than any other monitoring app that relies on one third-party data provider. We don't mince words when we say that Awario is the best way to find out about new mentions. Find relevant discussions, join them in real-time, and spread the word about you product, service, or content via social media and the Web to reach new people and trigger word-of mouth marketing. Social media is full information and consumer insight, but it can also be full of noise. Awario can help you understand your audience and create better marketing campaigns by obtaining meaningful customer insights.

Brandwatch is a leading Social Media Management and Consumer Intelligence solution that empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Brandwatch offers one of the most unified social media management platforms around. You can discover, attract and engage with customers, and connect social data to what you already know, across departments and channels. You will love the easy-to-use interface, backed by our dedication to stellar support. Its Consumer Intelligence solution offers AI-enriched data from over 100m social and online sources helping data-driven organizations better understand how consumers feel about their brands, products and industry trends and topics.

Revuze revolutionizes the consumer insights landscape through advanced Generative AI analysis. With extensive experience in LLM training, our solutions unlock the full potential of verified buyers' insights across multiple e-commerce sources. Seamlessly integrate review analytics into your marketing and product processes, enabling data-driven strategic decision-making. Benefit from high-quality data, insightful predictions, and scalable capabilities across diverse sources and regions. Experience real-time analysis with intuitive features, dynamic dashboards, and comprehensive reports. From data collection to final visualization, Revuze's end-to-end solutions empower you to navigate rapidly changing categories and make confident daily data-driven decisions. Discover the power of Revuze, the industry-leading GPT for consumer insights, and gain a deeper understanding of your customers and competitors.

MeaningCloud is the easiest, most cost-effective, and most cost-effective way to extract meaning from unstructured content (articles, documents, social conversations, etc.). We offer text analytics products that provide the most accurate insights possible from any content in any language. We do it both SaaS-based and on-prem. We have worked in a variety of industries, including pharma, finance, media and retail. We develop tailored and industry-specific solutions. Our scenarios include: * Insight extraction * Analysis of the voice and opinions of the customer, employee or citizen. (User experience analytics and customer experience analytics in general. * Intelligent document automation Our APIs are free to use (20,000 API calls per year). Get our add-ins for Excel or Google sheets. Our integrations with Dataiku RapidMiner, Automation Anywhere, and Automation Anywhere as well as our SDKs (PHP, Python, Java and JavaScript) are available.

CXONCLOUD, a B2B SaaS, is designed to manage and measure customer satisfaction in just a few clicks. One solution that provides unlimited customer feedback, loyalty, awards and rewards, as well as referral marketing and email automation. It helps businesses deliver a seamless customer experience across all touchpoints. CXONCLOUD improves search and simplifies customer engagement, whether it's feedback or booking. It can automatically recognize customer sentiments and alert any impending negative word of mouth. This all-in-one app automatically measures customers' loyalty and has readymade loyalty campaigns that can be used to engage customers via email and social media. Small businesses can easily get referrals from loyal customers with just a few clicks using the built-in referral marketing campaigns. Loyal customers can be rewarded by QR codes and promo codes, as well as automatic list generation and rewards management modules.

YouScan, a social media listening platform that uses image recognition technology, is powered by YouScan. It allows agencies and enterprises to instantly access customer conversations online. Users can seamlessly complete the most difficult tasks with ease thanks to smart alerts, trend detection, sentiment analysis and smart alerts. Major brands like L'Oreal and Nestle use YouScan to efficiently identify potential customers.

Repustate is an AI-powered semantic search, sentiment analytics and text analysis platform that provides world-class AI-powered data mining for organizations worldwide. It allows businesses to analyze terabytes and uncover valuable, actionable business insights. Repustate offers continuous deep dives into complex, integrated data across all industries, from our respected clients in the Healthcare sector to leaders in Education, Banking, Governance. Our solution drives sentiment analysis, text analytics, Voice of Customer (VOC), video content analysis (VCA), across platforms. It covers the multitude of acronyms, emojis, and slangs that supersede formal language in social media. It doesn't matter if you have data from Youtube, IGTV or Facebook, Twitter, TikTok or your own customer reviews forums, employee surveys or EHRs. You can pinpoint the most important aspects of your business.

Mention helps you find influencers, track social mentions and analyze competitors to generate leads. Mention is a social media monitoring tool that allows you to manage your brand and monitor competitors. It collects filtered and organized information from social media and the web. Our dashboard is simple and user-friendly. You can listen, engage and analyze real-time alerts and receive live updates about your brand on the web and on social networking sites. Mention is able to monitor billions in sources in over 40 languages and help you make better business decisions.

Traject Social is a social management software for agencies. Schedule posts, monitor mentions and report on engagement.

Semantria (natural language processing) API is offered by Lexalytics, a leader in enterprise sentiment analysis and text analysis since 2004. Semantria provides multi-layered sentiment analysis, categorization and entity recognition, theme analysis as well as intention detection, summarization, and summary in an easy to integrate RESTful API package. Semantria can be customized through graphical configuration tools. It supports 24 languages and can be deployed across public, private and hybrid clouds. Semantria scales easily from single servers to entire data centres and back again to meet your processing needs. Integrate Semantria for powerful, flexible text analytics and natural word processing capabilities to cloud-based data analysis products or enterprise business intelligence infrastructure. To create a complete business intelligence platform, you can add Lexalytics storage or visualization tools to store, manage, analyze, and visualize text documents.

The Critical Mention Earned Media Suite offers the most reliable and up-to-date media monitoring for global TV, Radio and Online News. It also includes robust earned media analytics, the most accurate and regularly updated media contact and influencer databases.

RapidMiner is redefining enterprise AI so anyone can positively shape the future. RapidMiner empowers data-loving people from all levels to quickly create and implement AI solutions that drive immediate business impact. Our platform unites data prep, machine-learning, and model operations. This provides a user experience that is both rich in data science and simplified for all others. Customers are guaranteed success with our Center of Excellence methodology, RapidMiner Academy and no matter what level of experience or resources they have.

Social insights for the most influential brands in the world Your reputation is everything. Protect it globally. Talkwalker is your additional set of eyes and ears. Its AI-powered analysis provides real-time insights into what's going on across all social channels and online media in 187 languages. This allows you to quickly identify and resolve issues before they become a crisis. Our proven KPI frameworks can help you benchmark your brand and campaigns. You can measure sentiment and brand health. You can connect social efforts to real business results, and receive instant reports from your management. Compare your results with the competition across all channels. Find out what customers think about your products and brands in real-time. Data-driven technology can help you maximize the social performance of communication campaigns. To increase your brand power, find the most influential stories and people who can help you. Quick Search allows you to spot the most popular stories in your industry and brand, right now.

Only phone designed for sales. The only phone that can warm up cold calls with HD quality and real-time coaching powered By Ai. Because every closer needs some help. Video conferencing, dialer and SMS all in one so that your data is always available and your team doesn't feel overwhelmed. Speech coaching can be used to help reps identify if they are speaking too fast, too slow, using too many filler words or talking too loud. Call analytics and dashboards can help you uncover insights and best practices. To ensure that no data is lost, autolog calls, transcripts, or notes can be uploaded to your CRM. Voice Intelligence makes it easy for reps to say the right things on a call. Battle cards are displayed in real-time and help them make decisions. You can see the sentiment of any call, assist reps, save at risk deals, and find the best coaching opportunities. Voice Intelligence uses Speech Recognition for transcription, Natural Language Processing for analysis, and Machine Learning to make intelligent recommendations in real time.

Make the most of automation in marketing. Increase sales conversions and customer interaction. Manage leads who interact with your brand and product on social media channels. Identify and nurture social activity. Automate profile discovery and activity gathering. To qualify them, leverage rule-based lead scoring. Search filters to define your buyer personas. Instantly generate leads To identify high-quality leads, you can leverage filters that span organizational and user attributes. You can achieve a high ROI in a very short time. Drive content creation and publish across multiple social media channels simultaneously. Track the content consumption and interactions of your posts to generate leads. Learn how to leverage social media insights. Social listening can be used to monitor social media channels of your brand for customer feedback, brand mentions, and discussions about specific keywords, topics, or industries. Then, an analysis will be performed to gain insights and take action on those opportunities.

Do not miss a single mention of your Brand on social media. You can check out who is talking about your brand right now and get in touch with them. Social media has revolutionized how we market our business. Marketers need to learn how to monitor, respond and find social mentions to make sure they are being heard. With a strategy, you can track and use them to your advantage even if you don't have the money. Social mention is when a keyword, hashtag, or brand you monitor is mentioned on social media. Social Searcher can show all of these in one list. Our platform covers all social media mentions and top social media services. With a few clicks, you can reach thousands of people. It works just like other search engines. You can search for keywords or brands that you are interested in tracking, and receive a list of filtered results.

We search every corner of the internet for relevant mentions about any topic. Engage with your customers and key influencers in your niche to increase brand exposure and gain valuable insights about your market. Find out what your customers are interested in and create products that meet their needs. BrandMentions helps you find new customers and places to promote your products. You can protect your reputation in a highly competitive market by being aware of what and who is talking about you. You can monitor everything being said about you and your product on any channel that matters, whether it is social media or the web. BrandMentions keeps your up-to-date with everything that is happening in your market, and any other information related to your company. It sends you real-time alerts right to your inbox.

Natural language processing (NLP), which is a natural way to extract insights from unstructured text, is a great way to gain insight. To understand common topics and trends, identify key phrases and entities, such as people, places, or organizations. Pretrained models that are domain-specific can be used to classify medical terminology. Sentiment analysis allows you to gain a deeper understanding of customer opinions. You can evaluate text in many languages. Broad entity extraction Identify key concepts in text, including key words and named entities, such as people, places and organizations. Sentiment analysis that is powerful: Find out what customers think about your brand and how sentiment is around certain topics. Robust language detection: Assess text input in a variety of languages. Flexible deployment: Text Analytics can be run anywhere: on-premises, in the cloud, or at the edge with containers.