Use the comparison tool below to compare the top Live Chat software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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3CX
Free for up to 10 users 1,049 Ratings3CX is an open-standards, software-based IP PBX that provides complete Unified Communications right out of the box. 3CX is suitable for all industries and sizes. It can provide everything you need, from mobility and status to advanced call center features and more, at a fraction the cost. 3CX is ideal for remote companies and includes mobile apps, video conference, and website live chat. The installation, management, and maintenance of the PBX are so simple that you can easily manage it yourself, on your own appliance, server, or on a cloud-based platform. You can also choose to have it hosted on 3CX for an easy solution. -
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Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
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Zoho SalesIQ is a customer engagement, live chat and analytics platform that combines all of the best features of Zoho SalesIQ. It unifies all your marketing, sales and customer support efforts, giving your customers a great experience and driving business growth. Get to know your prospects and start the right conversation with them. SalesIQ is optimized for B2B and B2C businesses, regardless of size. It features built-in audio calling, screen-sharing, visitor information, lead ID, a drag-and drop custom bot builder, and an AI-driven chatbot that automates customer engagement. It is trusted by more than 450,000 businesses, including giants such as Mahindra & Mahindra and Renault, IIFL. Suzuki, Zee5, Fluitec and Borner Corp., to serve their customers at all stages of the customer lifecycle. Our live chat software starts at $0 and scales with your business without burning any holes in your pocket.
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Zendesk
Zendesk
$5 per month per user 20 RatingsZendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns. -
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Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.
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Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love. With over 100,000 companies spread across 179 countries, sales teams are drawn in by an easy-to-use CRM with a simple yet powerful design that prioritizes ease of use above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with a CRM software that is both agile and powerful. Some Pipedrive top features: · Visual sales pipeline: See your entire sales process at a glance. Update deals by dragging and dropping them into place. Customize it to match your sales cycle. · Team collaboration: Collaborate on deals and activities with colleagues. Share updates on sales operations and wins. · Reporting and dashboards: Get detailed reporting on sales and key activities. Track progress against goals in your dashboard. · Activity reminders: Schedule reminders for all your sales activities. Stay on top of all your deals. Never miss a follow-up. · Segment leads: Filter, categorize, segment and sort leads to create targeted lists for personalized communications.
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Odoo is an open-source, fully customizable and extensible software that includes hundreds of professionally designed business applications. Odoo's intuitive database can meet most business needs including CRM, Sales, Projects, Manufacturing, Inventory, Accounting, and Accounting. Odoo is a software solution that can be used to meet all company needs, regardless of size or budget. Odoo's seamless design makes it easy for businesses to become more efficient and save time. Each module is interconnected to offer a seamless experience from one app to the next. Users can automate many tasks that would otherwise require manual inputs to multiple applications. Odoo enables teams to collaborate with each other from one platform, allowing them to keep all business functions in one place.
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VoiceNation
VoiceNation
$70 per month 344 RatingsThousands of businesses rely on our 24/7 support because our professionally trained, bilingual receptionists and cutting-edge technology guarantees awesome customer service is always delivered on their behalf. Acting as a seamless part of your company, they're available to answer calls and respond to website chats whenever you need, and around the clock. Our pricing is simple; with plans starting from $70 per month. Why choose VoiceNation: - America's best receptionists - Essential and Personalized plans to suit every business - A culture like no other - Years of industry knowledge - Gold standard technology - Outstanding account management -
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GetResponse
GetResponse
$0 1,319 RatingsGetResponse is a comprehensive email marketing platform that provides small businesses, solopreneurs, coaches, and marketers with powerful and affordable tools to grow their audience, engage with their subscribers, and turn subscribers into paying customers. With over 25 years of expertise, our customers choose GetResponse for our user-friendly solution, award-winning 24/7 customer support, and powerful tools that go beyond email marketing – with automation, list growth, and additional communication tools like webinars and live chats to help businesses build their personal brand, sell their products and services, and build a community. GetResponse's powerful email marketing software includes AI-enhanced content creation tools, professional templates, easy-to-use design tools, and proven deliverability. Our customers are empowered with tools to build a website and unlimited landing pages, and create engaging pop-ups and signup forms. The marketing automation builder brings your ideal automated communication scenario to life with a visual builder that can grow with your needs. -
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GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices
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Brosix
$4 per month 18 RatingsBrosix Instant Messenger is a tool that allows businesses to improve and secure their team communication via private communication networks. Brosix gives businesses all the tools they need for team productivity. It is a user-friendly and fully encrypted platform that allows file transfer, screen sharing and group and private chat. Brosix IM's private network allows businesses to improve team collaboration and efficiency, reduce overhead, protect data privacy, and increase overhead. Businesses can set up team networks in minutes so they can immediately reap the benefits of their all inclusive, fully-administrable communication network. -
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An eCommerce chatbot that lifts revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45% with Ochatbot. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot’s robust AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. No code, auto install AI platform. Ochatbot engages customers to providing product recommendations, overcoming sales obstacles, upselling and cross-selling, capturing abandoned cart, and answering support questions including order tracking. Ochatbots AI chatbot communicates through NLP conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also includes 9 conversion optimization tools such as Leadbot with over 80 templates, Offer Sliders, Exit Popups, live chat and more.
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BotPenguin, a chatbot development platform, allows you to create an AI powered chatbot for WhatsApp, Facebook, Telegram, Instagram & website. It can be integrated with 60+ platforms, e.g. It can integrate with CRMs and analytical tools like Salesforce, marketing tools, CRMs, Payment gateways, appointment booking softwares. It can create chatbots for lead generation, customer service, and virtual assistant bots and support natural language processing (NLP).
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Tidio
Tidio
$16.00per month 16 RatingsTidio is a live chat platform that allows you to communicate easily with customers, even with chatbots. It was specifically designed for use on many online communities. After installing the plugin, you can start to reap the benefits of our service. You can get a free plan! One solution can delight customers and drive sales. Half of online customers prefer live chat to other communication channels. Without coding, connect Tidio to all platforms and websites using dedicated plugins. The Tidio live chat widget adapts to the screen of your customers so that they can communicate with you via mobile or tablet. You can customize the color and placement of our live chat widget to match your website's aesthetics. The widget's mobile version allows you to adjust the position of the live chat button. -
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Smith.ai Live Chat is the fastest and friendliest way to screen, convert and capture website leads. Live chat agents are available 24/7 to answer questions, screen leads, and schedule appointments. Only pay for relevant chats. All platforms are easy to set up. Instant chat transcripts in email and CRM Instant chat transcripts in email and CRM Included SMS. Chat to Call allows customers to call you. Smith.ai Live chat is the best and most affordable way to convert website leads into sales leads that will help you grow your business.
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Messenger can turn conversation into customer loyalty. Messenger makes it easy to acquire customers by allowing people to take action right where they are spending their time. Messenger allows you to create a presence and allow people to browse your products or services and then purchase them in the conversation. Messenger can help you market your product or service to more people. Conversations create a meaningful connection between your business and customers, regardless of whether you're launching new products or increasing awareness. Customers can communicate with you on their terms by integrating Messenger into a customer service strategy. There's no need to wait on hold or keep your website open. Messenger is the best place to keep in touch with your agent and ask questions.
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Low-code platform for business automation. Automate corporate processes, build custom-built CRMs and deliver business apps with 3x the speed and less programming. Integrate BPM & RPA without programming. Your day-to-day operations will be more efficient. Automate your back-office and front-office processes quickly and easily. The Low-code platform makes it easy to create business apps faster and easier with less coding. Software robots can seamlessly integrate existing IT systems. Automate repetitive tasks like data validation, document scanning and filling out screen forms. RPA will reduce the repetitive tasks of your employees and increase your business efficiency.
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Click2Magic's live chat service allows businesses of all sizes to engage their customers. It offers live chat that allows you to engage your customers. This software allows you to monitor customer behavior and patterns. Expectations and needs of the customer are what you need to work with. Click2Magic can be integrated across web and mobile apps as an instant chat widget to address all client-customer issues. It can be used for sales. This customer support chat software allows you to chat with customers via its seamless features.
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Landbot.io
Landbot
$45 per month 3 RatingsLandbot.io is the no-code chatbot platform that helps businesses build frictionless conversational experiences across the customer journey. Landbot empowers Marketers, Operations professionals and Customer Service teams to 3x their efficiency and reduce operating costs by +30%. With Landbot, anyone can build automated chatbot flows to engage customers and improve conversion rates on WhatsApp, Web, or Messenger. Landbot leverages ChatGPT and other AI solutions to make the chatbot-building experience even easier, combining its no-code capabilities with other Large Language models. -
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Herbie.ai is a multi-national Conversational AI company. (Part of SunSmart Global, 15+ years in enterprise solutions). Digital Transformation of Enterprises Virtual Assistants with Voice Enabled to Automate Business Cases Franchise expanded to 6 countries. Instant connects you with 12+ social media platforms.
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Genesys Cloud
Genesys
$75 per user per month 3 RatingsGenesys Cloud provides rapid innovation for companies of all sizes and industries. It is an API-first solution that has been refined over a decade and has proven its scalability, security, and reliability. Access to new functionality. Get the latest AI-powered customer journeys and employee journeys. Your business will benefit from the best customer and employee experience. Trust a single technology platform and provider with a multitenant, microservices-based architecture. It offers the flexibility, security, agility, and scale you need. Genesys Cloud empowers you to have more meaningful conversations with customers through Genesys Cloud. -
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Give your customer messaging experience a human touch. Live chat can increase customer satisfaction. Crisp is more than a chat software. It unifies all channels of customer service and simplifies customer support. Customers benefit from a shared inbox experience. Our live chat app allows you to respond to all your website visitors with one solution. This will help you to reduce costs and save money. Statistics show that website visitors who are assisted by chat are more likely make a purchase. You can create proactive customer service by sending automated messages using our chat solution. This will convert visitors into customers. CRM software is not about contact management. You might be wrong. Crisp CRM offers more than just a CRM software. Crisp CRM has a number of features that can be used to automate repetitive tasks and help small businesses close more deals. Get more hot leads right into your pipeline.
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HubSpot Service Hub
HubSpot
$50 per user per month 2 RatingsSoftware that improves customer service efficiency and organization. Service Hub allows you to provide better customer service immediately. Service Hub™, has everything you need to delight customers on a large scale. They will have an exceptional experience with your company and help them to help others. This will help you build a loyal customer base that will continue to support your business. Provide organized customer service that provides complete and efficient answers. Customers don't care much about the company's internal structure. They want help. If your teams are not connected, it can cause friction and confusion for customers. Service Hub™ allows you to create a seamless customer experience. The Conversations inbox brings together all your communication channels, including email inboxes and forms, live chat, Facebook messenger, and Facebook messenger. -
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The future of customer communications. Intelligent customer communication center for live and automatic interactions. Your customers should be at the forefront. Customers can communicate with you whenever and wherever they want. Each customer is welcome. CommBox's powerful platform allows you to increase your availability and offer customers AI-powered, automated customer services. CommBox's state-of-the-art lead generation and sales tools will help you convert more leads into customers quickly. All customer communications can be handled by one robust omnichannel platform powered with AI. Your customers can have an omnichannel experience through any channel they choose, including WhatsApp, SMS, chat and social media. All communications are managed efficiently through one smart mailbox.
Live Chat Software Overview
Live chat software is a form of customer service solution that allows companies to communicate directly with customers in real time. It can be used by businesses to provide customer service, answer customer questions, and respond quickly to customer inquiries.
The majority of live chat software solutions allow companies to customize their setup so that they can provide personalized interactions with visitors on their website or mobile app. This includes setting up automated messages when someone first visits the site, configuring how emails are routed, and embedding code snippets which integrate the solution into existing websites or applications. The most advanced solutions also offer features such as video conferencing, file sharing, integration with CRM systems, automated ticketing systems and more.
Live chat software is typically web-based and can be used from any browser or device without any downloads or installations required. It usually integrates with popular messaging apps like WhatsApp so users can access it from their favorite messaging platform. Some live chat solutions even have built-in AI features that enable them to recognize basic customer inquiries and automatically trigger personalized messages based on the context of the conversation.
This type of software gets its name from its ability to create an “instant” connection between customers and agents which allows for faster resolution times than traditional forms of communication like email or phone calls. Live chat also provides businesses with a great opportunity for collecting valuable information about their customers by tracking conversations in real time and providing detailed analytics reports about user engagement over time.
Overall, live chat software is an incredibly powerful tool for improving customer service experiences while gathering important data about website usage trends. It not only improves the speed at which agents resolve customer inquiries but also collects valuable insights that can be used to optimize future interactions with customers as well as develop better marketing strategies overall.
What Are Some Reasons To Use Live Chat Software?
- Increase Customer Engagement – Prospects these days like to have quick, personalized conversations with businesses before making a purchase decision. Live chat software allows customers to get their inquiries resolved quickly and easily via an instant chat feature. This helps increase customer engagement and satisfaction since they don't need to wait for hours or even days for a response from the business.
- Improve Conversion Rates – By providing real-time customer service support on your website, you can improve your conversion rates by helping potential customers overcome any doubts or confusion that may be preventing them from signing up for your product or service. A live chat window on your website gives customers more confidence in their purchase decisions which leads to higher conversions rates overall.
- Automate Queries – Many businesses struggle with the same common questions asked again and again by prospects and customers about products, services, billing, etc... Live chat software can automate many of these queries so that agents spend less time manually dealing with them allowing them to focus on more complicated issues requiring human interaction instead.
- Instantly Answer Questions –With live chat software, you never miss a beat when it comes to answering customer questions as soon as they arise as opposed to hours afterwards through email or phone calls which are often too slow in today's fast-paced world where instant gratification is expected in most cases
- Improve SEO Rankings - Lastly but perhaps most importantly live chat has been shown to boost SEO rankings because it signals Google into believing that site visitors are getting the information they’re looking for right away giving your website credibility points and improving its standing within search engine algorithms resulting in higher rankings over time.
The Importance of Live Chat Software
Live chat software is becoming increasingly important for businesses across the globe. This type of communication technology offers a vast range of benefits, such as improving customer satisfaction and enhancing customer experience.
The primary benefit of live chat software is that it provides customers with an easier way to get in touch with companies. Customers can quickly engage with support teams in real-time, meaning their queries are addressed almost immediately and there’s no waiting around for a reply via email or telephone line. On average, customers who use live chat have a 20% higher satisfaction rate than those who do not utilize this technology.
Another great thing about live chat software is that it allows companies to provide multi-channel support by integrating other platforms into the same interface - such as Facebook Messenger and WhatsApp - giving customers more options when contacting them. It also enables businesses to answer numerous queries at once which speeds up response times significantly, meaning they’re better equipped to handle high volumes of customer inquiries at any given time.
Having access to information on customers in real time can also help companies offer personalized experiences during conversations based on data collected from past interactions - creating much deeper relationships between brands and consumers over time. As well as this, using AI powered bots can take some of the pressure off human agents as automated responses can be sent out quicker providing accurate answers without needing manual input from staff members all the time.
Overall, embracing new technologies like live chat software will ensure your business remains competitive while supporting efficient workflows internally; ultimately offering better service that results in long term success through higher retention rates and increased sales revenue.
Features Offered by Live Chat Software
- Automated Messages: Live chat software can be programmed to send automated messages when certain conditions occur, such as when visitors enter their contact information or click on a specific link. These messages can be customized according to the user’s preferences and needs, helping them quickly find what they are looking for without having to wait for an agent's response.
- Multiple Channels: Most live chat solutions allow users to access multiple channels of communication including text, phone, email, and social media integration so that customers can choose how they want to communicate with agents. This allows companies to offer better customer service experiences by giving their customers more options and control over how they get help from agents.
- Chatbot Integration: Live chat solutions often include an integrated bot feature that allows businesses to automate conversations with their customers using artificial intelligence (AI). This helps reduce human labor costs while still providing top-notch customer service experience as bots can answer questions almost immediately instead of waiting for an operator or representative’s response time.
- Customized Branding & Design: Many live chats come with advanced customization capabilities which allow brands and companies to customize the appearance of the application according to their branding guidelines as well as preferences and requirements set forth in any associated marketing campaigns being conducted at the time. This feature ensures your team provides consistent messaging across all channels without compromising its unique brand identity or style when engaging with prospects and clients online through various forms of engagement including chatting directly via live chat applications.
Types of Users That Can Benefit From Live Chat Software
- Business Owners: Live chat software can help business owners automate customer service, increase their efficiency, and boost customer satisfaction.
- Customer Service Representatives: Live chat software allows customer service representatives to quickly resolve inquiries and provide support in real-time. It also allows them to monitor trends that may affect the company's services or products.
- Web Designers/Developers: Live chat software is a valuable tool for web design and development as it can be used to customize the user experience on websites. It also provides data about website visitors so designers/developers can identify areas of improvement.
- Online Customers: With live chat customers get an immediate response instead of waiting on hold or sending emails out into the ether with no reply in sight. By being able to ask questions directly from their computers or phones, customers have a more effective way of getting what they need from businesses quickly and easily.
- Marketers/Advertisers: Live chat gives marketers an extra platform for interacting with potential customers online and helps build relationships faster than traditional methods of advertising do. Additionally, it enables advertisers to track which messages are garnering the most responses as well as observe which keywords or phrases attract engagement or trigger conversions faster than others do
- Social Media Managers: For social media managers using live chat means being able to connect quickly with people interested in products while they’re browsing social accounts without having them ever leave the page they're currently looking at giving companies access to a larger pool of prospects.
How Much Does Live Chat Software Cost?
The cost of live chat software can vary greatly depending on the type of software you purchase, as well as the features and length of contract. Generally speaking, most companies will offer starter plans that provide basic live chat support with a few extra features like automated responses or visitor tracking, which tend to range in price from $15-$50 per month.
However, if you are looking for more extensive customer service support options such as proactive chat invites and personalized greetings, then prices can jump up to around $50 - $120 per month. For larger businesses who require an enterprise-level solution with advanced analytics and reporting capabilities, pricing might start at $200+ per month.
It’s important to note that many live chat providers also charge setup fees and additional fees for custom features or add-ons like integration with third party systems or services. Additionally, customers should always read through all their contracts carefully before signing anything so they understand how much they’re committing themselves too financially.
Risks Associated With Live Chat Software
- Data Breach - Live chat software can provide a gateway for malicious actors to gain access to confidential customer and company data.
- Security Breaches - Without the right security protocols and procedures in place, any type of live chat hosted on a website can open up an entire system to potential hacks.
- Privacy Issues - Due to the nature of online conversations, there is a risk that sensitive information exchanges could be intercepted by third parties without consent.
- Compromised Credentials – Hackers may use stolen usernames and passwords from other sites or exploits within the chat software itself to gain access, leading to unauthorized purchases or account takeovers.
- Malicious Code Injection – Malware, viruses and other malicious code can be injected into messages sent through the chat software which could cause serious damage if not detected quickly enough.
- Server Overload – If too many users are connected at once, systems may slow down or crash due to increased resource demands
Types of Software That Live Chat Software Integrates With
Live chat software can integrate with a variety of different types of software including customer relationship management (CRM) systems, marketing automation platforms, email management tools, web analytics programs, and enterprise resource planning (ERP) systems. CRMs allow businesses to manage their customers interactions throughout the entire customer journey from initial contact to purchase and post-purchase support. Marketing automation platforms help businesses create targeted campaigns that allow them to easily segment customers into smaller groups for more precise targeting. Email management tools simplify the process of sending emails out to large lists or individual contacts. Web analytics programs provide valuable data on website traffic in order to gain insights into user behavior. Lastly, ERPs are comprehensive systems used by organizations to improve operational efficiency across multiple departments such as sales, accounting and procurement. Integrating live chat software with these various types of applications helps businesses get a better understanding of their customers while streamlining processes across all areas of the business.
What Are Some Questions To Ask When Considering Live Chat Software?
- What type of customer service does the software support? Are there options for both real-time conversation and asynchronous messaging?
- Does it integrate with any existing customer relationship management (CRM) systems or other third-party applications that we use to manage our customer relationships?
- Is there a dedicated support team available who can provide assistance if needed?
- How straightforward is the installation process and what are the maintenance requirements?
- Can you customize the chat interface to match our brand look and feel, and can users access it from both desktop browsers as well as mobile devices?
- What security measures have been implemented in order to ensure sensitive data remains confidential during conversations between customers and agents?
- Are analytics offered to help measure performance, monitor user behavior, track conversations, resolve issues faster etc.?
- What kind of reporting features come with this software - such as tracking average chat length or total chats handled by each agent - that can be used for making informed decisions on customer experience improvement initiatives?