Best Live Chat Software of 2024

Through our partnerships with many companies, we have gained experience in Digital Customer Care in many markets. Listen to your clients and implement Customer Centricity. Stay up-to-date with Facebook, Instagram, Twitter, and Google My Business through one interface. Improve your online reputation. LiveChat allows you to communicate with your clients in real time. You can choose from a quick Chat, a human approach using the VideoChat, or an emotional one using the VoiceChat. Operators can communicate with clients via any platform: they can assist them from mobile, via the LiveHelp app or from any other application. All conversations, regardless of channel, are routed to the LiveHelp Suite where they are assigned to operators based upon custom parameters.

We are the enabling factor for companies to reduce complexity and improve performance, making them more competitive, agile, and proactive. We create digital solutions that are innovative, flexible, scalable, and green to manage customer journeys - efficiently, safely, and sustainably - and we have a long-lasting relationship. We do not offer single products or tools, but an All-in-One cloud multiservice platform that can be integrated with other ecosystems via API. This simplifies and optimizes business processes and allows remote contract signing with electronic signatures. The All-in-One platform can digitize all business processes to ensure strong relationships and effective interactions with customers, partners, suppliers, and other stakeholders.

Integrate Conversity into your Facebook Messenger to create the best customer engagement tool. Conversity is the backend that allows you to route and distribute chats to your internal teams. You can also manage offline chats, transfer chats between your teams, and create multi-party conferences. Conversity, which offers a wide range of enterprise-class features, is one of the best customer engagement solutions for Facebook Messenger. Conversity allows you to create custom, interactive, multilevel menus options that allow customers to route chats to the appropriate departments or teams. You can send information text through the menu options, or collect user input before you send the chat to your support staff. Conversity can integrate with all major CRM & LMS (Leads Management Systems), such as Salesforce, Zendesk and Microsoft Dynamics, Oracle CRM. Conversity integrates with Content Management Systems such as WordPress, Joomla, Magento, and others.

Support available 24/7. Customer expectations are changing. Live chat and co-browse can help you exceed them. Your agents can resolve complex customer support issues quickly and easily with co-browse and live chat. To increase conversion rates, reach out instantly and in real-time via web or mobile app. Our intelligent bots can answer common questions for your team instantly. With the power of live chat and co-browse, you can provide faster, more personalized assistance. Acquire's simple but powerful tools promote customer engagement and success.

Amazing Analytics to Improve Your Performances and Convert Visitors at Critical Steps. targetView the entire path of your visitors to your website. Target the people who need you the most and help them before their journey ends. HeyBubble live chat allows you to build trust with your visitors. You can interact with them, and they will become loyal customers. They feel supported step-by-step, no matter what you're selling. When a visitor is having trouble (for instance, a payment or after a time), your website representatives can engage in conversation. Our intuitive Dashboard will show you which pages they are browsing on, what language they use, and more. Our customization tools make it very flexible to use the chat window.

ActiveHelper Live Chat allows you to track, monitor, and communicate with your website visitors in real time. ActiveHelper Live chat is the fastest way for your visitors to get involved! Our Live Chat solution has many powerful features that are ready to go without you having to spend hours learning how to use them. You can stay connected with your visitors from any device, anywhere and anytime, using your phone, tablet, or computer. ActiveHelper Live Chat allows you to manage multiple agents and sites from one server installation. It only requires one license. You can check their IP address to find out where they are located or send personalized messages. Based on the pages they are visiting, target specific visitors and offer assistance when they need it. Start a conversation by sending a specific message based upon their behavior or using automatic invitations for your website visitors. Decide how you want your visitors to see you. Depending on the country, define colors, languages and images.

Visitlead allows you to reach your website visitors in a smart and direct manner. Your future customers Visitlead is a great choice for sales and service. It's easy to use, and has many useful and innovative features. Visitors to your website are more than just traffic - they can be a source of leads. Decision makers have budgets and are willing to buy. Visitlead Live chat is ideal for starting a sales conversation, converting, and generating revenue. Visitlead is more than a live chat. Visitlead improves the effectiveness of your marketing campaigns (Email AdWords ) and generates highly valuable leads. This is a win-win situation for both your website visitors and us! Visitlead, an eSales channel that expands the potential of your website, is a new sales channel. It is ultimately up to you how it works. Try it for 14 days free, or schedule a demo.

Sign up quickly and then add some JavaScript to your HTML section. The chat widget will work instantly. We also offer plugins for most popular CMS tools. It's now easier than ever to use live chat. Adding live chat to your website will instantly increase sales and customer satisfaction. IMsupporting allows website visitors to chat with support staff or sales personnel via a chat platform. Our 100% web-based software allows you to add a chat support feature to your website. This will allow you to instantly start communicating with your visitors in real-time. Support multiple customers at once through an affordable communication platform to lower your average interaction cost per client. Reduce the strain on traditional phone support systems and make your staff more efficient.

Sugester is an efficient and powerful helpdesk that can be used by your business. Long response times can cause customers to lose interest. Sugester helps you sort through all messages, assign people to each question, and monitor their resolution. It's never been easier to provide stellar customer service. Helping customers solve their own problems will cut down on the helpdesk costs. Sugester makes it easy for you to share FAQs, how-tos, and solutions to common problems. Your team may not be required to address every issue. You can save money by publishing help materials online. This will allow you to provide 24/7/365 support. A good helpdesk must monitor customer communications across all channels. Sugester ensures that no customer question is left unanswered. All information is collected and presented to your team in a single page.

You can modify almost every feature of the chat windows. Copy/Paste HTML code for installation as Embeded Window or Footer bar. Just copy/paste HTML code to your website source code, and you can run our applications live! Easy, Simple, Effective. You can add as many operators you need. We can scale and grow with your company. Operator discount available for multi-product customers. You can track customers using Live Tracking, Support Tickets and/or Live Chat issues to gain valuable insight into your customers and business. Every business that has a website must have tools to communicate with customers. Chataroo is a powerful live chat software that allows you to talk to your website visitors and convert them to customers. Chataroo is extremely easy and affordable! You can change almost every feature in the chat window. Copy/Paste HTML code for installation as a Button, Embedded Windows, Multi-operator or Footer bar.

Tenant seperates personal communications and business data. An employee's personal communications and data are not accessible to the Tendant. This is a great solution for BYOD communications. Employees can enjoy the benefits of a company only mobile number without having a second phone. Tendant consolidates communications between parties into a multichannel chat inbox. Tendant makes it easy for users to access one place to read and reply to emails*, voicemail, system alerts and other messages. This eliminates the need to check disconnected communication silos. Tendant allows employees and companies to access business communications and data on their smartphones.

Online consultant for the site - This powerful solution allows you to communicate instantly with your visitor. High-quality service and sales. Simple and effective. A rude online consultant can quickly ruin a visitor’s first impression of your website. We have done everything to ensure that your customers don't feel this way. An experienced sales assistant can predict what the client will want by observing the behavior, gestures, and look of the visitor. This is possible online thanks to co-browse technology. You can monitor your visitors and offer a high level of service. RedHelper compares each employee's performance with all other operators in the system to give a personal rating. Operators immediately recognize when they need to work more efficiently and better. The element of gamification or rivalry motivates them to achieve their goals.

Business chat applications allow your clients to communicate with a customer service representative via chat or an attractive form on your website. It is a small window that allows you to interact in real-time with any potential customer who visits your website or online shop. But that's just the beginning. Coobrowsing, our other application, can be used with Business Chat. You can share your desktop with your customers. You can then help your customers create a new account, make a payment, fill out a FORM or find specific information. You can control the web browser of your customers, regardless of their location. This is a simple and modern tool.

Grasp combines multiple communication channels and creates a single story from all of your contact moments. This is how you can regain control over your customer service. Have you ever been more accessible via email, phone, or social media? It's a great way to connect with your customers. You must also be in control. Grasp organizes all of your contact moments into one timeline so that you never miss an opportunity to have a great conversation. All customer contact moments are consolidated into one timeline. Your support team can quickly get to the point and you have a clear overview of the relationship. Every time, the first time is the best. You score points if you are proactive in starting a conversation about what your customer wants to learn. By clearly mapping out the needs of your customers, we help you get things moving. Grasp is built upon positive energy. It is evident when you work with us. It will be felt by your customers every time they contact us.

VENDX is a software tool that can be easily integrated into your procurement organization. This tool prioritizes the Negotiation and Control parts of the purchase process. It also makes administrative tasks easier and more thorough. It can be used as a standalone tool or integrated seamlessly into your existing software. VENDX can be set up in minutes. We require minimal implementation time and very little training for users. VENDX is very intuitive. All you need to get started with Vendx is an email ID. VENDX is a fully-featured procurement tool that you can access from your browser, no matter where you may be! We have the following features to help you in your buying process: Price Discovery Strategic Negotiation Computation of Landed Costs Forward Auction Reverse Auction (On Landed Price) Supplier Behavior Analytics Supplier Community Management

Your widget can be customized to match your website's color scheme or personal taste. You can increase sales by making every visitor a prospect. Send a pre-defined, automated message to your website visitors to invite them to chat. Use our conditional widget loading feature to load live chat widgets only where you are required. The visitor can send you an offline message with a file attachment if you are not available for chat. A widget allows the visitor to send a chat transcript directly to herself. The operator chat box displays the page navigation path of visitors in real-time. The entire path can be saved in the chat history for future reference. Fully functional email client for single customer service agents.

Send targeted messages to the right opportunity and warmly welcome. Automate your welcome messages to greet customers and gather their information to contact and follow. Auto-assign to the correct people, quickly and professionally interact using messages template, media button and product content, emoji, to convert and build beautiful relationships. Synchronize customer data across multiple channels into one central place. Depending on your business model and needs, you can classify customers and divide them into different groups. You can automate your business by creating multiple workflows and customer interaction strategies. This will allow you to deliver a premium experience that is based on tracking behavior. Analyze conversations according to agent, tag, and time to gain valuable insights that will help you improve customer service and increase sales.

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

LiveSupporti, a vital live chat service, connects your website to your clients and allows you to chat with your website visitors. It is easy to integrate LiveSupporti. Simply add one line to your website with your code snippet and you can start chatting with customers. You can receive offline messages from clients while you're away or start an email conversation right from your dashboard. All live chat messages are protected by SSL encryption. When a new message arrives, you will receive sound and visual notifications. You can see exactly where your chat requests come from. You can choose the colors and design the live chat widget to fit best on your website. This does not require any coding skills. This can be done easily via the chat settings page of your live support account.

HappyFox is a customer support and help desk software that's practical and easy to use. A robust support ticket system, self service knowledge base, and community forums will help you reduce chaos and organize your support process. Convert email, chat, phone, and web requests into tickets to organize them. A powerful smart rules engine can handle complex and redundant workflows. A ticketing system that can analyze your support process data. You can create your own custom fields, workflows, and personalize the support experience. HappyFox Help Desk gives customers a single experience and will increase customer loyalty and retention. It allows you to quickly and accurately understand your customers' needs. Every business today needs customer service management software that facilitates seamless communication between customers and agents.

One or more operators can monitor your website. As many operator accounts as you need and manage the websites they are allowed to monitor. Operators can chat privately among themselves. Monitor multiple websites to see where chat requests are coming. Multiple websites can be managed by one operator, while multiple operators can manage multiple sites. Our live chat software can be set up to meet your customer support requirements. Send an invitation to chat to website visitors and ask them if they need help. You can accept or decline the display as a floating image. Invites can be set up to send at a specific time or manually by the operator. You can choose whether to display a generic chat now image or a chat invitation box with the text you specify. This feature is very useful for sending personalized invites based on what your visitor is seeing on your website.

Offer customers options to reach out to you in all possible ways. The solutions are arranged together for easy access. High-level app configurations Most of the admin panel functions and agent console functions can be configured role-based. This allows administrators to have a great control system. You can manage interactions from multiple modes at once. Automated routing of incoming inquiries A highly configurable Chat- and Ticket routing system that ensures an organized distribution of incoming calls among the available agents. Customers are kings and queens today, thanks to technological advances. While most of us would love to shop online, customers are more interested in finding answers to their questions than saving time and money.

NABD is a flexible, scalable, and user-friendly customer service and complaint handling platform that aims at providing the best omnichannel customer support services. NABD assists in the transformation of customer support teams into customer success engines, resulting in customer satisfaction. NABD can be deployed on-premise or as a SaaS solution for all business verticals. NABD System is transforming customer service with its future-oriented technology.

Heymarket allows you to communicate with customers via any messaging channel through one shared inbox. Heymarket is a business messaging platform that was designed with teams in mind. It allows anyone to quickly and securely integrate all the tools they use every day to manage customer relations. Your customers are communicating with you via SMS, Facebook, WhatsApp, and other messaging platforms. You should, too. Heymarket's business messaging app allows you to reach customers wherever they are on their phones using omnichannel capabilities. Messaging customers is more effective than any other communication method. Text messaging has an open rate of 98% and a reply rate of over 50%. Heymarket allows you to harness that power at scale by offering a texting service suitable for all businesses. Heymarket combines enterprise-grade security and unparalleled productivity. You can route and assign messages to the correct team member, collaborate in real-time with private messages, see how two-way conversation moves faster, and then you can route and assign messages.

TalkJS is a fully-featured chat API that you can add to any website or mobile app. It has a fully-featured chat UI that works with any language or framework. In just a few hours, you can have a chat solution ready and running. Javascript SDK Integrate two-way chat seamlessly with talk.js, our instant messaging infrastructure and our amazing UI. Fully featured All you need in a messaging app. Reliable and scalable. Real-time, cross-platform synchronization. Ship faster Turn any<div>You can turn it into a fully-fledged messaging application. In 10 minutes, you can be up and running. Works with your framework/programming language Your TalkJS code will be located in the frontend. This means it will seamlessly integrate with any language or framework. This includes React and jQuery, Angular and VueJS. PHP, Ruby on Rails. Python, Django, ASP.NET MVC..NET Java, NodeJS, etc.</div>