Jotform Reviews

Summary: Because Jotform doesn't require Salesforce integration and can be a completely standalone product, I would recommend it to anyone, especially small businesses on a budget, who need to get a form up and working fast.

Positive: Compared to other forms and form builders, Jotform is WAY easier to use. They make building forms very simple and if you want to design them to fit your brand... also very easy. I'd say they are like Canva for forms. The biggest pro though is that their forms actually work and so far without fail.

Negative: The only con I've seen so far is integrating with Salesforce. We're actively working with JotForm to figure this out, but it seems to be more of a salesforce issue than Jotform. The only thing that would've been helpful is a heads up about how the salesforce integration needs earlier in the process. I didn't find out until I built my form and then tried to connect it that I found an issue.

Summary: Overall a nice and easier platform to use for lovely professional forms my clients love. Highly recommend to any Entrepreneur or business owner.

Positive: I have tried a number of form builder software over the years but I love JotForm. It’s easy to use, naturally intuitive and nice pleasing interface. I use all types of forms and my clients love them too.

Negative: Personally I don’t have any cons. It does exactly what I want. I’ve exhausted and outgrown my current usage so perhaps have more form use before next level.

Summary: Overall I really like the program and the continued improvements with tables and approvals. I'm working with building a membership tracking program next.

Positive: I've incorporated JotForm into several aspects of our small non-profit club. We've made forms for event registrations, club voting, approval-required signups, and venue rental processes. All training has been through the online tutorials and help resources. This is a robust solution to our many everyday process issues. Additionally the square payment integration has been a cost saver over our current high-fee website system. I also really like the integration capabilities.

Negative: I often find better video tutorials on YouTube and the blogs don't flow very well.

Summary: JotForm is much more than a form tool. eCommerce, advanced boolean logic and branching are excellent. And it embeds beautifully as an html object in existing websites.

Positive: One good example is a sophisticated Thanksgiving dinner order form we built for a local restaurant. There were 9 options of entrees, sides and deserts and it had to be easy to use for customers who's average age is 65+. It was a huge success for the restaurant and super easy to use for the customer!

Negative: The only thing I don't like about JotForm is the frightening alien cat-like avatar!

Summary: My experience has been extremely positive, I have recommended this service to a number of friends with businesses.

Positive: We use JotForm as an online booking tool. It is easy for our clients to use and easy for us to edit. I have yet to have a form fail or glitch.
This software helped set us apart from out competitors.

Negative: Some of the built in widgets don't work as they are meant to. That being said, there are lots of alternatives so it's possible to find ones that work.

Summary: Great experience in developing forms to manage large to small stakeholder groups. I find that it is useful for large institutions to small businesses and entrepreneurs.

Positive: Great templates, several functions, and the ability to adapt forms for future use. I found that the information gathered is also reported in several formats to increase the user's ability to communicate results.

Negative: It would be ideal to have more ways to customize with personal images.

Summary: Our local community soccer club has been using JotForm for years. It is a great time-saver, reliable and the online support is quick to respond if help is needed. Overall a great online product, which our sporting club would highly recommend.

Positive: Easy to use.
Multiple uses - registration/booking events/club surveys/credit card payments/capturing information.
Give a not-for-profit discount.
Allows multiple users.
Forms look professional and polished.
Allows us to accept payments with STRIPE.

Negative: Nothing! A great product that is easy to use and navigate for those that are not tech-savvy. A must-have for any Cub admin!

Summary: Once we get the form up and running, there's little to no maintenance needed, so I can attend to other things. I also like how many customizable features there are design-wise, since we try to keep our branding really consistent.

Positive: The school I work at uses a Squarespace website and run our payments through Square. We had tried a number of things to integrate these two platforms, but JotForm is the only thing we found that worked. I really appreciate that we can embed the form into our website to make donations easy. We use the subscription function to allow people to set up recurring (monthly) donations.

Negative: I wish we could create one form with both a subscription and a one-time donation function. We currently have two different forms for people to use depending on the type of donations they make.

Summary: JotForm allows us to quickly and efficiently gather the information we need, and then automatically log that data in our CRM as well as forward the data to all necessary parties.

Positive: I own a large real estate team, and JotForm has become a very valuable tool. We use JotForm for all of our internal and external processes as it allows my team to accomplish many tasks from our website. We love how it integrates with our CRM, and I love that I have so much control over how the forms work. It has become our go-to.

Negative: I wish other systems would even further integrate so I can create forms for a single point of data entry in my business.

Summary: We use JotForm on a daily basis at our business. It’s been easy to use from both a customer and administration standpoint. It’s clean, professional and a great resource as we collect data. We will continue to use daily!

Positive: User friendly for both customer and administration, easy to edit and collect data, professional, good price.

Negative: Sometimes the confirmation form times out for the customer before we verify completion (but we can check it from the admin side).

Summary: It is an amazing system and I love it! I have had to build custom designs and this system allows that to be facilitated very easily.

Positive: So easy to use and versatile. The features allow for customized functionalities for each merchant and support has been great!

Negative: I really don't have any cons for this program at this time.

Summary: A high quality product at extremely value-based pricing. We have used it for a wide range of client-focused efforts and I have recommended it every chance I have had to those looking for cleaner feedback solutions.

Positive: Simple and clean structure that allows a wide range of data/information to be collected for a whole number of different purposes. Easy data access (new UI took time to get used to).

Negative: Additional question/answer formats would be helpful. Exports could be cleaner. Search does not allow exploring multiple forms at the same time.

Summary: Fantastic! I would recommend JotForm to anyone! It is a gamechanger and can simplify things exponentially, thus allowing more time for projects and responsibilities that require more attention.

Positive: JotForm has totally changed the way we do business in our school district! It is easy to use with simple clicks to add fields, widgets to make more complicated needs easy and the ability to integrate with everything from Google to Zoom to Dropbox to Paypal and dozens more! The new approval flow is a great addition and one that I know we will be implementing soon. The ability to create endless conditions is my favorite!!

Negative: There really isn't anything I don't like! I look forward to updates as they are always exciting and give me more opportunity to do what I thought couldn't be done.

Summary: Overall I couldn't recommend JotForm with more enthusiasm for anyone looking to create a simple form all the way to complex online stores with inventory management and payment processing. They integrate with so many platforms that really almost anything you can dream up in terms of data collection, processing and reporting is possible!

Positive: JotForm has incredible depth - countless integrations, flexible reporting building, endless field options, and a user interface anyone can use. The layout and simplicity of their form builder allows anyone to create custom forms that look professional in hardly anytime. We have been using JotForm for years and are continually impressed with the upgrades made to their platform and form building experience.

Negative: While JotForm is very easy to use, I wish that there was easier access to support - a live chat or phone number to call - when you do have a hiccup and want to talk through a solution.

Summary: Overall I highly recommend this product especially at the price point. We have built well over dozens of forms that are used on a daily basis and never had any issues.

Positive: Easy to use and very customizable. There are a bunch of pre-built forms that can be chosen from to help get started. Also, JotForms integrates with a ton of other 3rd party services such as Google sheets, ZenDesk, Zapier and more.

Negative: No ability to add custom javascript to the form. I have used other form builders in the past and some of them allow you to add custom javascript.