Tookan Reviews

Summary: My overall experience with Tookan has been highly positive. It efficiently addresses the complexities of delivery management, supporting small and large-scale operations. Customizing features according to specific business needs and the clear, actionable insights from its analytics enhance decision-making and operational control. The long-term benefits of improved delivery efficiency and customer satisfaction make Tookan a commendable choice for businesses looking to optimize their delivery services.

Positive: Tookan excels in streamlining delivery operations with its comprehensive suite of features. The platform offers robust route optimization, real-time tracking, and seamless integration with various systems, significantly enhancing operational efficiency. The interface is intuitive, making it accessible for all tech levels. Additionally, customer support is responsive and helpful, providing timely assistance.

Negative: None. The platform meets its expectations, offering comprehensive tools and support without significant drawbacks.

Summary: We have been using it since 2021 and is simply one of the best applications for picking and delivery.

Positive: It is very easy and intuitive to use for the app user.
Easy to configure for the administrator, you can create your customized forms, allows you to modify everything you see inside the agent app, from the information you enter, photos, signatures, videos, images, among many others.
Excellent monitoring.
Includes a very good real time analysis dashboard.
Allows you to download all the information in a very easy way to go further in analyzing results and creating new strategies.

Negative: For us we have had a great experience so far, we hope to continue in this way.

Summary: So far so good, if they can fix the issue above. It will be wonderful, not happen all the time but some time is will become a headache

Positive: This app is amazing and is easy to use, I like the design and all the information is easy to find. Never have major issue with it.

Negative: Some time if there is a unit number at the front it will bring me to a different location

Summary: Great value and very satisfied.
With the upcoming features Tookan can be even more useful. We hope we can get these soon.

Positive: Tookan has so many features that can apply in different industries. Support has been very good as well.

Our Company use Tookan for different services and all of these are doing pretty well.

Negative: Sometimes communication with support can take a while because of the time zones.
Lacking some features still.

Summary: Powerful platform, really respond to the business needs. It’s easy to work with Tookan and it help us to grow.

Positive: Easily usage, intuitive, powerful platform in all terms. We use it all day and it’s helpful for our business.

Negative: Bad translations. And some configure settings are not so clear.

Summary: Tookan overall is the best scheduling app I have uses so far and it's very cheap compared to others. It's equally very easy to use and easily tailored to different use cases.

Positive: Tookan simplifies my tasks of scheduling tasks to our artisans in the following ways.
1. I can see who is available per time and their location.
2. This helps reduce our travel time which aids our customer experience and reduce transportation cost/operational cost.
3. Tookan makes communication easy with our workforce, the best for me is Tookan allows our client see the location of our artisans with Possible ETA as they travel to their location.
4. Lastly Tookan gives us the ability to get direct feedback and customer rating from our clients which allows us make necessary changes to better their experience.

Negative: Nothing for now, everything looks good, Tookan management is very innovative so as am thinking of a something most times the functional required is already catered for, it's just a matter explaining how to do it.

Summary: Tookan is a seamless service so far for us. The prices are the best and we have the best experience with their customer service. The response time is immediate whenever there is a need for support. So with Tookan's solution, we won't be in need of creating our own app as it completely serves the purpose.

Positive: - They have the best Price Plans which help SMEs to use them without any pressure.
- Support is immediate.
- Flexibility is the technology.

Negative: - The dashboard can be improved. The filter of date is a little annoying.

Summary: It has been a great experience using Tookan so far. The response from the team has been seamless and always helpful.

Positive: We like everything about the product.
- Flexible to use for our day-to-day operation
- The UI/UX is neat and user-friendly
- Gives option to use Google Map
- The APIs are very responsive

Apart from the features, support from the account manger and team has been great.

Negative: We have been using it for sometime now and there is not a single thing that we do not like over the platform.

Summary: It's a great tool. Safe, reliable and above all available in real time, so you can see how your team is moving.

Positive: This tool allows great control over the logistics of the business and gives you an overview of what happens in your operation through a friendly and easy-to-use interface.

Negative: Addons are sometimes not well supported and buying them is sometimes not as good as promised.

Summary: Easy to use and give full feasibility on orders history and gives us insights to manage delivery service.

Positive: Very well handling drivers availability, increases drivers audit, organises delivery functions very well.

Negative: More analytics and reports required for control purposes.

Summary: We have been happy to use Tookan for years now, it is a comfortable and reliable system.
We have integrated it directly into our home delivery app and we track every movement of the riders and we manage to be efficient with our customers.

Positive: Task a rider is very simple and fast.
Track them is very helpful.
Our company's team of operations specialists are very grateful to use Tookan on a daily basis to interface with riders from all over Europe.

Negative: No cons :-D
There are no negative notes to add.
We just like it so much.

Summary: We have learned a lot with Tookan, over two years we have been able to make shipments to our town and provide quality service to our customers.

Customer service is fast enough, they have constant updates and are aware of any variation in sales.

Positive: The platform allows you to manage teams, by region, allows you to control agent tracking, route optimization allows us to make faster deliveries and have a view of the status of tasks.
In general, I think it is a very good tool, it provides enough options to carry out logistics work.

Negative: The creation of templates is usually a bit confusing and limited, however it works wonderfully.
Auto Allocation should be able to restart if the task does not find an available agent, currently you must select retry to be able to relocate it, I think this would give the platform more autonomy.

Summary: Good experience. If you have needs such as creating an on demand company it’s excellent so you won't regret it.

Positive: It’s a good product for on demand utility. Assignment route optimization and it’s innovating every day.

Negative: If you have a lot of routes it doesn't divide it (per driver) accordingly to distance between each other you have to divide it manually.

Summary: Overall the service is unmatched with any other provider we have tried, their team is professional, and very responsive.

Positive: Tookan delivery system, is one of best systems for last mile and logistics, we’ve tested the service for over 6 months, it’s super easy to use and very efficient it helped us to grow our business, and whenever we ran into a challenge their technical and support team resolve it in a timely manner.

Negative: There’s nothing major, just speeding up new integrations process would be great as added value.

Summary: Initially I was skeptical because i couldn't find a lot of information online but I'm really glad that i decided to give it a shot. Haven't regretted it ever since and Tookan definitely exceeded my expectations.

Positive: Quality of tracking link is high (the map refreshes itself every 2-3 seconds). This makes the tracking itself enjoyable and more accurate. Other tracking partners that i've tried had refreshes every 20-30 seconds which causes "jumping" effects on the map.

Competitive pricing

Personal assistance. Contact is through WhatsApp. The same Tookan member guided me from start to finish. Special thanks to Vansh!

The Tookan app for manager as agents work just fine.

Negative: The Tookan members are usually located in other parts of the world so you'll have to take time differences into account.

Lay-out of the dashboard looks complex. They can definitely make it more simple.