Best Spend Analysis Software of 2024

Find and compare the best Spend Analysis software in 2024

Use the comparison tool below to compare the top Spend Analysis software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.

  • 1
    GEP SMART Reviews
    See Software
    Learn More
    GEP SMART, an AI-powered, unified source to-pay (S2P), procurement software, brings together end-to–end procurement functionality for direct and indirect spend management in a single, cloud-native platform. It integrates a variety of procurement tools into one unified system. This eliminates the need to have separate software, modules or tools for managing specific functions. GEP SMART aims at simplifying the procurement process, accelerating digital transformation, elevating the performance of a procurement team, and increasing its strategic reach and impact on business.
  • 2
    Precoro Reviews
    Top Pick

    Precoro

    Precoro

    $39 per user per month
    389 Ratings
    See Software
    Learn More
    Transform your manual process with Precoro's cloud-based solution. Streamline spend management, optimize procurement, and eliminate manual procedures and errors with confidence. - Get documents approved 2.5x faster with email and Slack notifications from any device, ensuring timely delivery to your team. - Track discounts, save up to 19%, and increase cash flow transparency with precise analytics and insightful reports for thoughtful procurement planning. - Streamline procurement with automated PO creation, approval, and tracking. Manage suppliers, inventory, and catalogs on one platform. - Connect Precoro with your ERP and other business tools and forget about duplicated payments and manual document matching. Get access to a 14-day free trial to make sure we’re the perfect fit for your business!
  • 3
    ProcureDesk Reviews

    ProcureDesk

    ProcureDesk

    $380/month
    30 Ratings
    See Software
    Learn More
    ProcureDesk is a streamlined purchasing and invoicing solution designed specifically for small and medium-sized enterprises. The platform automates key procurement activities and offers a unified dashboard to oversee expenditures and procurement operations. It features easy-to-use tools for creating requisitions, real-time cash flow tracking, and automated invoice reconciliation, helping businesses reduce manual work and enhance efficiency. With ProcureDesk, smaller companies can adopt advanced cost-reduction tactics typically used by larger corporations, effectively optimizing their procurement processes. Explore how ProcureDesk can elevate your procurement strategy and simplify financial oversight.
  • 4
    Order.co Reviews
    Top Pick
    Order.co is the first and only Spend Efficiency Platform that helps businesses save time, save money, and gain clarity into their spend. Order.co eliminates manual purchasing and payment tasks and gives your team one place to purchase, approve, track and pay for all the physical goods your business needs. With customizable budgets and reporting, operations and finance teams can take back control over the buying process and start spending efficiently. Order.co will help you simplify buying for your businesses. Learn how below! Purchase Everything in One Place–Automatically place and manage every order in one centralized location. No more complicated workflows, scattered spreadsheets, or uncertainty about your purchasing. Effortlessly Manage Payments & Accounting–Leverage your payments as a strategy for growth. Free up cashflow and hours in your day spent on accounts payable with Order.co. More Control for You, More Autonomy for Them–Control every purchase with custom approvals and budgets, and increase visibility into your spend with detailed reporting. Join the 100s of teams who use Order.co to meet growth goals by spending more efficiently.
  • 5
    ControlHub Reviews
    Simplify the entire purchasing process with Purchasing Software. It allows you to Control, Request Approval, Purchase, Pay and Reconcile. Take control of your entire purchasing process. Take control of your entire purchasing process and supplier management. Create a purchase order to begin the purchasing process. ControlHub is the best procurement software for your team to track and generate POs all in one place. No Spreadsheets No emails. No bottlenecks.
  • 6
    Tradogram Reviews
    Top Pick

    Tradogram

    Tradogram

    $168/month
    7 Ratings
    Tradogram is an all in one procurement management software. Businesses use Tradogram to track their spending and manage all aspects of their purchasing process. Trusted by finance and procurement teams for real-time visibility to data and streamlining workflows that provide insight into spending. Users have reported an average of 20% savings and 3X higher efficiency. You don't have to wait! Get your free account now to access tools such as Supplier Management, Items Catalog and Approvals Workflow, Requisitions Tracking, Delivery Tracking and Invoices Matching. You can seamlessly integrate Tradogram into your favorite accounting and ERP system like Netsuite, Quickbooks, Netsuite or SAP.
  • 7
    Spendkey Reviews

    Spendkey

    Spendkey Limited

    £ 21000
    3 Ratings
    Spendkey stands out as a Gen AI-infused spend management platform, designed to convert complex data and documentation into actionable, profit-oriented strategies. By equipping teams with critical insights and market intelligence, Spendkey simplifies the intricacies of spend and contract management.
  • 8
    ProcurePort Reviews

    ProcurePort

    ProcurePort

    $275.00/month/user
    1 Rating
    ProcurePort is a cloud-hosted sourcing software that automates all aspects of the source to pay process. Modules that can seamlessly connect to each other and can be used together or separately. The ProcurePort Solution Suite is made up of the following modules -Requisitions -RFP & RFQ -eAuctions (Reverse, Forward, Dutch, etc.) -Contract Management -Supplier Management -Spend Analysis -P.O and Invoice Automation ProcurePort offers a top-of-the-line e-procurement platform. We also offer industry-leading support and implementation services.
  • 9
    QLM Sourcing Reviews
    QLM Sourcing is a cloud-based strategic sourcing and supplier management system that streamlines processes for users to increase efficiency, throughput and quality of output. This helps to drive higher profitability. QLM Sourcing has many features, including customer management and quote, collaborative supplier eRFQ events management, business award, purchase order, spend analysis and more. QLM Sourcing allows each user to create custom eRFQ templates according to their product/service type. An automated notification function reminds suppliers about a due date to increase response rates, and compliance. Configurable document management, segmentation and supplier self-service are all available to help you manage your supply base efficiently. You can add new suppliers in seconds without any cost to suppliers and without the overhead of a high maintenance supplier portal.
  • 10
    DataServ Reviews
    DataServ has been providing Accounts Payable invoice automation solutions for over 27 years. These solutions allow accounting teams to eliminate data entry and increase accuracy while allowing them to focus on higher-value tasks. DataServ solutions are unrivalled as pioneers in the finance SaaS market. Our solutions can be used together or separately, allowing us to offer our clients the flexibility to grow into the full solution at their pace. Our document intake solution is unrivaled, with more than 99% of data output within 24 hours. Only DataServ can provide you with touchless invoice processing using our proprietary AutoVouch technology.
  • 11
    Fyle Reviews

    Fyle

    Fyle

    $6.99/month/user
    1 Rating
    Fyle is an innovative expense management tool that was created for modern finance teams. Fyle extracts data directly from receipts and attaches the invoice to ensure constant compliance. This is all done in real-time. What else can Fyle do for you? - Easy expense tracking: Submit expenses from your everyday apps such as Slack, Teams, G Suite, Outlook, and many others! - Automatic corporate cards reconciliation: Reconcile any card transaction, expense or receipt in an audit-ready manner without any manual intervention. - Predictive analytics: The expense is assigned a risk score automatically using predictive analytics. This allows fraud to be caught before it is committed. Fyle's powerful analytics feature allows you to keep track of where your money is going with Spend Analytics. Fyle can automate complex workflows - depending on the employee, expense, and policy.
  • 12
    Singular Reviews

    Singular

    Singular

    Speak to us
    The key to success for today's marketers is understanding exactly where and how to invest their next ad dollar. Singular powers marketers to do just that by providing a complete view of marketing ROI with next-gen attribution, full-funnel marketing data, and best-in-class fraud prevention. With Singular's open integration framework, you are able to measure and report on all the channels you work with, including apps, web, SMS, referrals, email, and TV. Singular also empowers you to analyze your ROI by combining attribution with leading cost aggregation through powerful data connectors that allow yo to unlock marketing performance for every campaign, publisher, creative, and keyword. To keep your ad budgets focused on real users and avoid misreporting, Singular provides you with more detection methods and pre-attribution fraud rejection than any other. Still wondering? Top marketers from LinkedIn, Rovio, Microsoft, Lyft, Twitter, EA, and more, rely on Singular for a complete view of their marketing performance.
  • 13
    Fraxion Reviews
    Procure-to-pay software for proactive spend management. Automate purchasing, expense, and AP processes with complete visibility, analytics, and proactive control. Our mobile and integration-friendly solution helps businesses to effectively track, manage, and analyze business spending while ensuring accountability and compliance throughout the organization. Gain transparency, leverage insights to make informed decisions, and empower responsible spending with our procure-to-pay solution.
  • 14
    Asite Reviews

    Asite

    Asite

    $375.00/month/user
    Asite is an open platform for construction that allows organizations working on capital projects to collaborate, plan, design, build, and share information seamlessly across the entire supply chain. Asite's wide range of solutions allows dispersed teams to connect across the entire lifecycle of capital assets. This allows them to build better and increase resilience. Capital project owners can stay on the cutting edge of innovation with Asite. Asite keeps a golden thread of information running through a project, facilitating the creation of digital twins.
  • 15
    eSupplier Reviews

    eSupplier

    eSupplier.com

    $250/month
    Buyers and suppliers can collaborate at eSupplier via eRFx Supplier Discovery, eQuote and eCompare. Finally, they can negotiate via reverse eAuctions. In addition, the system generates audit compliance reports and spend analytics.
  • 16
    PRM360 Reviews

    PRM360

    PRM360

    Contact PRM360 for prices
    PRM360 is the smartest solution for your Procure to Pay requirement. It combines all of these processes under one roof. PRM360 is the best in the industry thanks to the ability to post requirements online, receive automatic quotations from vendors, and have them validated by our smart systems. Online Bidding allows purchase officers to choose the best offer, saving them between 5 and 15% time. PRM360 reduces any delays in the payment schedule by sending reminders to vendors for invoice submission and seeking online approvals for clearances. This not only improves vendor satisfaction, but also eliminates the time and effort of the purchasing team for follow-ups. Statisticians show that PRM360 users can achieve a 300% ROI over other Procure to-Pay solutions on the market.
  • 17
    Ignite Procurement Reviews

    Ignite Procurement

    Ignite Procurement

    Ignite provides a complete set of cloud solutions to streamline your spend across the full range of strategic procurement activities and gives you the visibility and insights you need for more intelligent, responsible, and efficient procurement decisions. With a unified solution for your spend management needs, you eliminate silos and bring strategic procurement to the forefront. You benefit further from what we call the “Ignite synergy effect,” a powerful force that takes effect when we create unified processes that leverage each service’s strengths and create significantly greater value. Your spend management success starts here as Ignite helps you get: - Speed, agility, and accuracy - Consolidated and harmonized data - Visibility, collaboration, and credibility - Rapid value and ROI
  • 18
    FlexRFP eSourcing Reviews

    FlexRFP eSourcing

    EC Sourcing Group

    $3000.00/month
    FlexRFP is an eSourcing software that can be used by medium-sized to large businesses. This solution is the result of years of real-world experience. FlexRFP is simple to set up and offers a variety of functions that allow companies to achieve smooth procurement processes. This reduces costs and maximizes the transaction's quality and terms. FlexRFP also offers project management, supplier management, contract management and supplier corrective actions tools.
  • 19
    Xeeva Reviews

    Xeeva

    Xeeva

    $75000.00/year
    Xeeva is a leader in indirect spend management solutions that optimize procurement. Xeeva's unique combination AI-powered technology, industry insight, and domain expertise will maximize your procurement efficiency, savings, and deliver unparalleled data quality. Xeeva transforms indirect spending management with best practices in spend analytics, data enrichment and sourcing. This results in better, more strategic decision making and real financial impact for the enterprise.
  • 20
    Corcentric Reviews
    We assist companies in strengthening three crucial operations: accounts payable, procurement, and accounts receivable. Automate and accelerate your procurement, accounts payable, and accounts receivable processes and contract management to ensure your business' future. Maximize Every Dollar - Eliminate inefficiencies, gain control and visibility into 100% of your spend, empower your teams with the technology and expertise to make smarter spending decisions, and empower your employees. - See exactly where you stand with visibility into cash flow, working capital, elimination of credit risk, guaranteed payments, and guaranteed DSO reduction.
  • 21
    Oversight Reviews

    Oversight

    Oversight Systems

    Oversight gives you 100% visibility across all systems and in real-time to every area of spend, from payables to T&E, P–Cards, and more. Oversight uses AI and machine learning to automate spend analysis and prioritize risk based on your specific spend profile. This allows you to focus on the most urgent audit findings. Oversight quickly identifies any process problems and helps you to correct them. This will allow you to drive measurable changes in employee purchasing behavior. Oversight optimizes people, not just the policy. This reduces out-of-policy spending 70%. Oversight's best-practice approach reduces audit effort. It delivers measurable ROI through behavior monitoring, benchmarks and employee engagement. Scorecards are used to report progress and opportunities to diverse stakeholders. Oversight can help you manage the most critical risks in your financial process. This includes procurement, fleet, T&E, fleet, T&E and general ledger. As you expand your controls, the platform scales easily.
  • 22
    Scanmarket Reviews
    Source to contract cloud based software with an intuitive and user-friendly interface, supported by Quick Call Service Support. *immediate support for customers and suppliers via phone *Scanmarket makes user adoption as simple as it should be* Through visibility and digitalization, you can make savings and add value to the organization. A simple user interface facilitates adoption. Automation ensures compliance with regulations and rules. Automated processes allow you to increase efficiency and save time. Get real-time insight into procurement decisions to improve your visibility. Take control of your strategic procurement process. To drive savings, increase value, and manage risk, you must find, evaluate, and select the best vendors. Scanmarket customers experience an average 300% increase and savings from their source to contract programs when they switch to Scanmarket. Some buyers may need assistance throughout the process. Others may just need the RFx sanity inspected before issuing it. We can help with any need.
  • 23
    Spendency Reviews
    Spendency was developed by people who have extensive experience in managing spend data and purchasing. We are passionate about creating a system that allows users to manage their own data, is simple to use, and is affordable enough to allow everyone to do spend analysis correctly. Spendency is designed for companies and organizations who want to control their costs. It is a great solution for purchase managers looking to see the company's cost trends and category managers looking to analyze and structure the categories being processed.
  • 24
    Qvalia Reviews

    Qvalia

    Qvalia

    €50 per month
    Qvalia allows finance teams to automate their processes and have complete control over transactions and financial data. We improve accounts receivable and accounts payable, enable real-time analytics and line-item accounting automation, and we improve accounts receivable and accounts payable. Integration is simple and the pricing is transaction-based. You can cancel after a month. Qvalia Autobilling allows you to manage receivable accounts. It includes a B2B checkout widget that can be used for e-commerce, automated invoicing, reconciliation, reminders and much more. All transactions can be managed quickly from one place. You can send and receive e invoices free of charge using the global e invoicing network PEPPOL. A solution that automates subscriptions and recurring billing simplifies and automates order to cash and B2B electronic commerce sales. With PDF Converter, you can kickstart the digital transformation in your finance processes and get 100% electronic supplier invoices.
  • 25
    ChAI Reviews
    ChAI is a useful tool for determining when to purchase key raw materials, presenting a strong narrative to an internal stakeholder and identifying the best time to hedge. It can also help you secure more favorable contracts with suppliers, decide on a ratio of hedges, and pinpoint when to buy them. A web application that provides users with impartial information and energy price predictions. It uses AI to all data that is important, including satellite imagery and the China 300 Index. The best and worst prices for key commodities can vary by as much as 20% depending on how much you spend. A procurement specialist's success and that of their company depends on buying at the right price and at the right time. ChAI makes it easy to determine the best time to purchase key raw materials by making numerical predictions one week in advance and six months in the future. Each prediction is accompanied by clear explanations about the driving force behind it. This provides procurement professionals with the necessary insights to secure more favorable contracts.
  • Previous
  • You're on page 1
  • 2
  • 3
  • Next

Spend Analysis Software Overview

Spend analysis software is essentially a powerful tool designed to enable businesses to gain deeper insights into the way their money is being used. This type of software provides an opportunity to analyze spending patterns and uncover any areas of waste or inefficiency, as well as providing better visibility into the big picture of company expenditure.

At its most basic level, spend analysis software allows companies to locate and analyze data regarding all types of corporate spending, including overhead expenses, marketing costs, procurement expenditures and other outgoings. By organizing all this information into one platform, users can track spending over extended periods of time and draw important conclusions about how money is being spent by different departments or divisions. This can be invaluable in terms of budget planning and taking proactive steps towards improvement.

As well as offering a bird’s eye view of existing spend patterns across the organization, spend analysis tools are also usually equipped with features tailored for particular industries or objectives such as cost reduction or supplier relationship management. They can be used to generate reports that allow you to compare prices paid for similar items from multiple suppliers, once again allowing you to identify any potential discrepancies and opportunities for cost savings.

In addition, many solutions offer predictive analytics capabilities that allow users to anticipate future trends based on past activity. With access to a comprehensive visualization dashboard featuring key metrics such as year-on-year spend comparisons or total savings achieved during a given period, it becomes much easier for finance teams within organizations to make informed decisions about their overall financial strategy going forward.

Ultimately, by making it easy to both examine past spending habits while simultaneously forecasting future needs and scenarios, modern spend analysis solutions provide businesses with an invaluable resource when it comes to budgeting and controlling costs throughout the enterprise.

Why Use Spend Analysis Software?

  1. Spend analysis software can provide organizations with visibility into their spending, making it easier to forecast future expenditures and identify potential cost savings.
  2. The software makes it easy to extract detailed activity data from multiple sources, giving a comprehensive view of all purchases and invoices that allows organizations to make well-informed decisions about their budget.
  3. By leveraging the platform's tools, organizations can more easily compare supplier pricing and terms in order to find the best deals for products and services.
  4. The automated system helps reduce paperwork costs by streamlining activities such as invoice reconciliation, eliminating manual processes which require significant time investments from staff members.
  5. It also enables teams to quickly analyze past transactions in order to plan current expenses accordingly, providing insights into areas where they may need to cut back or adjust spending levels as needed in order to meet their financial objectives efficiently and effectively.

The Importance of Spend Analysis Software

Spend analysis software is an important tool for organizations of all sizes. It helps companies more effectively manage their spending and make informed decisions about where to allocate resources. This type of software enables better cost saving, inventory management, and compliance management, and can be used to improve the overall organizational performance.

The most obvious benefit of using a spend analysis program is that it helps businesses get a comprehensive view of their current financial situation. By tracking expenses and budgeting appropriately, you can quickly identify areas where costs are too high or too low, allowing you to focus resources on the areas that need improvement. With detailed reports and data visualizations, it's easy to spot inefficiencies within your organization's operations and understand how they're impacting your bottom line. Moreover, this type of software can help you uncover cost-saving opportunities that could have a big impact on the success of your business over time.

By automating tedious manual tasks such as creating invoices or payment requests, auditing transactions for accuracy, monitoring supplier performance for quality assurance purposes, or keeping track of business travel expenses—spend analysis programs can save companies valuable time so they can focus on core functions instead. The automation these systems provide also reduces errors compared with manual processes which often result from human input mistakes or miscalculations due to fatigue or other factors like long working hours in busy departments like finance or accounting departments during peak season periods.

Additionally, automated spending analysis provides a much higher level of transparency than traditional setups which allows for closer monitoring when it comes to conflicts with supplier contracts as well as insider fraud cases. Having instant access to up-to-date financial records ensures compliance with any relevant regulations governing your industry sector as well as reducing risks associated with noncompliance issues in uncertain economic environments such as those experienced during our current pandemic crisis period. Furthermore by employing automated rulesets spend analysis tools allow users unprecedented levels control over approval processes related to purchasing power including various multi-level approval mechanisms depending on item’s category value ensuring stricter governance policies enforcement while at same time streamlining the entire purchase order cycle which further improves operational efficiency across different departments involved in the procurement process (e.g., marketing/public relations personnel).

Ultimately having ready access to accurate data presented through meaningful insights generated by modern spend analysis solutions helps companies better prioritize investments based on objective criteria rather subjective opinions making them more competitive in marketplace players amid ever-changing market conditions requiring swift agile decision making capabilities equipped with adequate knowledge backed up by sound strategies - what else do we really need?

What Features Does Spend Analysis Software Provide?

  1. Spend Categorization: Spend analysis software can organize and categorize spending data in order to provide a clear overview of where money is being allocated, allowing for better decision-making regarding where funds should be devoted in the future.
  2. Benchmarking: This feature allows users to compare their own spending habits with those of other organizations or industries, providing valuable insight for improving financial performance likely achievable through different budget allocations and strategies.
  3. Operational Analysis: By delving into line-item expenses, spend analysis software can let users know exactly how much money is devoted to what operations such as research and development, marketing, and human resources on both company-wide and individual levels.
  4. Identification of Cost Savings Opportunities: Through data visualization tools, it's easy to identify areas where excess costs are incurred that could potentially be reduced if addressed properly - a procedure which may be made significantly more convenient with the use of analytical technology like spend analysis software.
  5. Fraud Detection & Prevention: Identifying any suspicious activity or outliers among spending patterns offers another potential use case for the software - preventing fraud by quickly identifying any issues that may otherwise slip through unnoticed without statistical methods brought forth by technological applications like this one.

What Types of Users Can Benefit From Spend Analysis Software?

  • Project Managers - Spend analysis software can help project managers track the costs of their projects and identify any areas of financial waste.
  • Procurement Teams - With spend analysis software, procurement teams can quickly review past spending data to develop strategies for future procurement initiatives.
  • Financial Analysts - The detailed reports provided by a spend analysis solution can help financial analysts understand how money is spent in their organization and make more informed decisions about budgeting and forecasting.
  • Accounting Professionals - By enabling accounting professionals to identify potential errors or fraud in invoices and payments, spend analysis software helps ensure accuracy in their department’s financial reporting.
  • Business Owners & Executives – Through the insight provided by spend analysis tools, business owners and executives can gain visibility into current spending levels as well as identify future savings opportunities.
  • IT Professionals - Integration with existing systems such as ERP ensures that IT professionals have an accurate picture of all transactions within the organization so they can make technology investments accordingly.

How Much Does Spend Analysis Software Cost?

The cost of spend analysis software can vary considerably depending on the specific features and functionality desired by the customer. Generally speaking, spending analysis software starts at around $5,000 for basic solutions and can range up to $25,000 or more for more involved solutions with additional features such as advanced reporting capabilities and automated workflow processes. More specialized industry-specific solutions tend to be significantly more expensive than traditional offerings. Additionally, many providers offer annual subscription models that may include additional support services related to implementation, maintenance, and user training. In these cases, customers typically pay an upfront fee plus monthly or quarterly fees for continued access to the system. Ultimately choosing a solution that meets budget constraints is an important part of selecting any kind of technology solution.

Risks Associated With Spend Analysis Software

  • Security Risk: Spend analysis software may be vulnerable to security breaches, which can lead to confidential data being exposed or stolen. This could have potentially devastating consequences for a company’s reputation and financial well-being.
  • Accuracy Risk: If the data input into an analysis system is inaccurate or incomplete, then it may lead to incorrect results and mislead decision makers.
  • Data Reliability Risk: Since spend analysis software relies on large amounts of data from varied sources (including vendors, internal records, etc.), there is a risk that this data might not be reliable or updated regularly enough for accurate trends and forecasting.
  • Compliance Risks: Depending on the regulations in place at your organization, there may be compliance risks associated with using spend analysis software as any misuse or manipulation of the data could lead to legal implications.
  • Financial Risk: Organizations need to consider their return-on-investment when using spend analysis software as it requires significant start-up costs and potential maintenance fees. Without reliable savings through its use, organizations could end up losing money on the technology investment.

What Does Spend Analysis Software Integrate With?

Spend analysis software can integrate with a variety of different types of software. For example, it can be integrated with accounting and finance software such as general ledger accounts, accounts payable systems and purchasing applications. It can also be integrated with enterprise resource planning (ERP) systems and supply chain management (SCM) solutions to capture supplier interactions and track potential savings opportunities. Furthermore, spend analysis software can be integrated with financial consolidation tools in order to provide a big-picture view of an organization's spending data. Finally, spend analysis solutions often offer additional analytic capabilities that allow users to analyze their data in greater detail by providing reporting features like visuals and graphs to facilitate easy monitoring and interpretation of large amounts of spending data.

Questions To Ask Related To Spend Analysis Software

  1. What type of data can the software analyze? Is it able to integrate all different types of spend data or will manual input be required?
  2. How much customization is available in the software? Can it be tailored to your specific needs or will you have to make do with a canned solution?
  3. Is there a reporting feature which allows users to easily track and monitor their spending trends over time?
  4. Does the software allow for easy collaboration between multiple departments and users on one platform, including workflow features that facilitate approval processes?
  5. What sort of security measures does the software have in place and how regularly are these updated for maximum protection from malicious attacks or breaches?
  6. Does the software integrate with other third-party applications, like accounting systems, to provide a more comprehensive view of an organization’s overall spend activities?
  7. Is customer support available if technical issues arise or for general user inquiries about the product’s functionalities?