Atera Reviews

Summary: Atera has greatly improved the quality-of-life for IT, as well as dramatically increasing the response time for remote sites.

Positive: Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice.

To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding.

The app is great, and even allows me to remote in to devices from my phone or tablet.

When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist.

I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Negative: The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS.

Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Summary: My overall experience with Atera has been great so far. The reports are fantastic and so is the scheduling.

Positive: I like the helpdesk and support management capabilities of Atera very much. The ease of ticket handling is unmatched.

Negative: I cannot think of any negative thing about my Atera usage

Summary: I would describe my overall usage experience as great and exceptional so far. All the features and the product design is brilliant.

Positive: Remote monitoring is by far the best thing that I have experienced with Atera. Additionally, alerts and device management is pretty good.

Negative: No complaints for me so far with Atera software usage.

Summary: My overall experience with Atera has been exceptional so far. The customer support is also very much responsive.

Positive: I like the different integrations that are provided through Atera. Also, Atera saves a lot of time for us.

Negative: I do not have any significant dislikes about my Atera usage

Summary: My overall experience has been really outstanding so far with Atera. All our requirements are easily fulfilled and I like that.

Positive: The security scan and the network discovery manager is my favorite feature with Atera. Also, the knowledge base documents are very helpful.

Negative: To be honest, I do not have any significant dislikes with Atera.

Summary: The best thing about Atera is the user community that it has. This is a great value for money software.

Positive: The reports generated through Atera are very much detailed and provide a lot of granular level patch information to us which I like.

Negative: The server speed is at times slow, but I do not have any other issues.

Summary: My overall usage experience and my team interaction experience has been very great so far with Atera.

Positive: I like the patch management capabilities that Atera has to offer. The AI and automation is very precise and good and helps us improve our overall efficiency.

Negative: I cannot think of any specific dislike that I might have about Atera.

Summary: My overall experience with Atera has been very good so far. In fact, with the level of automation, we are now able to reduce overall manpower and improve efficiency.

Positive: The customizable dashboards are my favorite feature with Atera. Also, the onboarding was very quick and smooth.

Negative: I do not have any complaints about my Atera software usage.

Summary: My overall experience with Atera has been largely positive. Its unified platform, blending RMM, PSA, and remote access, has been a game-changer in managing IT across various schools. This integration simplifies complex tasks and improves efficiency, which is crucial in my role.
However, there are areas where Atera could improve. Customization options are somewhat limited, making it challenging to tailor the system perfectly to our specific needs. Also, getting to grips with all its features requires time and effort. Despite these minor issues, Atera remains a valuable tool in my IT arsenal, significantly aiding in daily operations.

Positive: What I appreciate most about Atera is its all-in-one design. Combining RMM, PSA, and remote access in a single platform has streamlined my workflow, making IT management across multiple schools more efficient.

Negative: However, I've found that Atera can have limitations in terms of customization. It doesn't always meet the unique needs of our school's IT setup. Additionally, there's a bit of a learning curve to fully utilize all its features effectively.

Summary: My overall experience is great so far with Atera. The ability to track workstation status and monitor status simultaneously is very much beneficial for us.

Positive: One of the best things about Atera is the seamless network discovery capabilities that it offers to us.

Negative: I do not have any issues or cons that I can say about Atera.

Summary: My overall experience with Atera has been very good. The automated patch management capabilities and the admin access controls are very good with Atera

Positive: The pricing of Atera is very much on the lower side and I like that very much about it. Additionally, the customer support is also of top quality

Negative: I do not have any significant issues or complaints about Atera.

Summary: My overall experience with Atera and the Atera user community has been great so far. Our queries are resolved in a timely manner by the Atera team which I like very much

Positive: My favorite feature with Atera is the AI ticket tagging that it offers. Also, the technician performance and the customer satisfaction reports are very much detailed and comprehensive.

Negative: I do not have any dislikes with Atera. All the features are very good and the best in the market

Summary: My overall experience with Atera has been exceptional so far. The solution offers great overall user interface and also has very intuitive dashboard reports which I like very much

Positive: Tracking tickets and responding to user queries is very much simplified with the help of Atera. It is a very simple to use helpdesk and billing platform

Negative: The over the air updates can be made a bit more frequent.

Summary: My overall experience with Atera has been excellent so far. The ability to segment devices based on criticality is very much needed and beneficial for us.

Positive: Atera as a whole is very much beneficial for us. I specifically like the remote monitoring and management capabilities that it offers

Negative: I do not have any dislikes that I can share about Atera.

Summary: The dashboards are very much detailed and very easy to comprehend and access. My overall experience has been great so far

Positive: Atera has one of the most active and useful user communities that I have seen. I specifically like the user interface of the remote monitoring solution as well.

Negative: More user manual material and knowledge base documents could be prepared