NinjaOne Reviews

Summary: We recently switched from Intune and boy is Ninja better (in every way). I pity those who are still forced to use Intune.

Positive: One of the best RMMs I ever used. Nice and modern UI, works very fast - like a Ninja :) when you deploy changes. Support is super helpful and onboarding was a breeze.

Negative: Don't see any issues with it. Everything worked as expected.

Summary: NinjaRMM is an affordable and easy to use remote control tool. The implementation is straightforward and using the tool is fairly easy.

Positive: - It automatically patches the system.
- It is available on both desktop and mobile.
- Ninja RMM pushes regular updates for security and improvements.
- The customer support is top-notch.
- It can control both local and remote devices.

Negative: - The reposting system of NinjaRMM is not robust.

Summary: Overall, Ninja RMM support seamless integration and comes with very useful features, Also, it provides comprehensive and instant support.

Positive: - It starts working out of the box, so the user does not have to hassle through the configuration.
- It provides optimum security and is easy to deploy.

Negative: - No con whatsoever, pretty easy to use and quite effective tool.

Summary: Overall, NinjaRMM is a great RMM tool with many functionalities and a friendly user interface. The customer support is also very excellent.

Positive: -You get all the integration possibilities, ticketing system, managing enterprises AV and remote access.
-It is very functional and comfortable to use compared to other RMM alternatives available.
-It allows you to do a to of customization by using standard scripting technology.
-The customer support is swift and helpful.

Negative: -The only con is the absence of a Helpdesk and email automation. Other than that, you really have to nitpick to find a con. Everything is responsive and unique.

Summary: This RMM software is robust in my experience. No matter where you are, you can access data and services from anywhere. Overall, Ninja RMM is a powerful, advanced and reliable product.

Positive: Ninja RMM allows me to dig into any support data or request from anywhere. I can reach clients and makes their issues fixed with no effort. Every section on Ninja RMM is well labeled, which makes it really easy for new users to figure out and understand.

Negative: A little learning curve, but its customer service and labeling make it simple.

Summary: It was easy to set it up.
Had a great UI and hence was easy to understand and use as well
The tool in itself doesn't use many users' resources and works like a charm.

Positive: Realtime monitoring and management for the whole network
Great UI and makes managing of the devices easy graphically
Has automation abilities to manage monitoring and support.

Negative: Me and our IT staff haven't faced any issues so far with this.

Summary: Overall, Ninja RMM is a versatile tool to remotely monitor and manage the entire IT facility. I liked its streamlined interface and functions of remote monitoring. it was a great experience using this.

Positive: Ninja RMM makes monitoring more convenient and in realtime. Its interface is streamlined and makes visualization of the entire IT facility easy. I liked that being able to get full security alert and automation. The setup process was a breeze.

Negative: Nothing so far in my or my team's usage for remote monitoring.

Summary: Overall, Ninja RMM offers 360 directional remote monitoring and management with great support. I can't say it's very easy to use but in terms of monitoring, it will do your job as expected.

Positive: The ability of monitoring endpoint and automation makes this tool an endless IT remote monitoring and management tool. There is a bit learning curve but not as compared to others. Robust assets tracking and reports are excellent.

Negative: There is a learning curve in this software. But overall it's an excellent RMM.

Summary: Ninja RMM is a functional and incredible RMM software. The design and its services are easy to adopt. Overall, Ninja RMM is a significant tool for endpoint management.

Positive: The dashboard is consists of different managing and security data to monitor and manage from the same place. The user experience design is just awesome. The issue alert is a great addition to its functionality.

Negative: The implementation process was time taking. No other cons.

Summary: If you're searching for Remote monitoring management, NinjaRMM is the best option to select. With NinjaRMM we can easily monitor IT and perform customer support. It's a very vital tool for businesses to have this RMM.

Positive: With NinjaRMM now we can monitor and perform customer support using its super powerful features. It helps to work at full strength even in a low workforce. Its UX is undoubtedly the best in the RMM tool.

Negative: No cons. I will update review if I face any in the future.

Summary: NinjaRMM is powerful remote management and monitoring tool. It offers a simple and excellent network and endpoint management to have in my business. It helps me to monitor the data in real-time.

Positive: It helps to monitor data very effectively. Fast, reliable and responsive RMM. Best automation option. Scheduled scan and tracking. Real-time monitoring of network data.

Negative: It worked great for me. Nothing to share about cons.

Summary: Nothing bad to say about this company. I am not going anywhere anytime soon. I am very pleased overall.

Positive: The pricepoint is exactly where we need it to be. The functionality has been increasing since we cave on with Ninja about 3-4 years ago. They have really done a killer job of expanding the set of tools and integrations to support virtually everything we need to do.

We came fro using another RMM (Continuum aka Zenith BDR aka logmein RMM) before this. The installer was nearly 500MB download. This product is VERY lightweight by comparison. Weighing in at 20MB

Another thing I like is the remote access redundancy. This was the first RMM we worked with which by default had TWO remote access tools. This really comes in handy.

Negative: Really nothing. Everything from product to support is excellent.

Summary: NinjaRMM has become MY essential business. They help me run my business. I see them as a hub for many IT support tools and software by gracefully integrating them together. The foundation of this technical experience are the great people behind the design that take my job as serious as I do. Bottom line: I FEEL supported by anyone I work with at NinjaRMM. That is priceless. My IT business is 10 years old and NinjaRMM is my 5th and final RMM. I have been benefiting from a partnership with them for 5 years now. Kudos to the team at NinjaRMM!

Positive: All tools included are practical to the management of my customers and their computer endpoints: no distractions or hard-to-find information. Excellent technical support. NinjaRMM stays on top of the ever-changing software world in all of their integrations.

Negative: Well - no software is perfect. If they were I could not afford them;)

Summary: Ninja RMM hits the sweet spot of being easy to configure and use while being fairly priced. We could not be happier with our selection of NinjaRMM.

Positive: Having been a SolarWinds RMM (tired platform) and Continuum RMM (too expensive) customer in the past, we are thrilled with our migration to NinjaRMM! The platform simply just works! We love the ease of navigation through the portal and alerting, patching, and remote access are simple to configure and use. Highly recommended.

Negative: Although a necessary evil these days, the additional prompts to enter a 2FA code when adding a new user or making a minor configuration change are cumbersome since we already had been authenticated with 2FA when logging in.

Summary: Ninja is great for remote access, troubleshooting, and fixing issues fast. Made our help desk process much more fluid.

Positive: Ninja makes remote access easy and secure forget about vpn, blah blah just install ninja and use TeamViewer. If that doesn’t work (unusual) spin up a Remote Desktop session that’s secured.

Monitor all the disk usage, memory, etc of all your devices with the ability to remote file transfer, reset services, etc.

Negative: Can be a little clunky, especially the need to use the back button in the browser which feels kind of dated.

NMS licensing is expensive for what you get. I thought it was based on NMS installs but turns out it is per device not per listener.