SuperOps Description

SuperOps.ai is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps.ai is packed with all the features and tools that a modern MSP needs, including project management and IT documentation.

MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps.ai, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier.

Pricing

Pricing Starts At:
$59/tech/month
Free Version:
Yes
Free Trial:
Yes

Integrations

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Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
SuperOps
Year Founded:
2020
Headquarters:
United States
Website:
www.superops.com
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Media

Home Screen

Home Screen

Home Screen Workspace Kanban Ticket view

Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Videos
Customer Support
Phone Support
24/7 Live Support
Online

SuperOps Features and Options

MSP Software

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Patch Management Software

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

RMM Software

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Professional Services Automation Software

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Remote Desktop Software

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

System Monitoring Software

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

SuperOps User Reviews

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  • Name: Anonymous (Verified)
    Job Title: CTO
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SuperOps.ai is SUPER

    Date: Oct 26 2023

    Summary: Overall, SuperOps.ai has been an invaluable tool for our company in optimizing our IT operations and service management. Its automation capabilities, coupled with the user-friendly interface and insightful reporting, have significantly improved our efficiency and decision-making processes. While there is a learning curve and cost considerations, the benefits far outweigh the drawbacks. SuperOps.ai has empowered us to deliver more reliable IT services, and we highly recommend it to other businesses looking to enhance their IT operations and service delivery.

    Positive: At our company, SuperOps.ai has been a game-changer in managing our IT operations and service delivery. One of the most significant advantages we've experienced is the robust automation capabilities it offers. This feature has allowed us to streamline a multitude of IT tasks, reducing the need for manual intervention. As a result, our IT processes have become significantly more efficient, and the chances of human error have been greatly minimized. SuperOps.ai's user-friendly interface has also been a standout feature for us. It simplifies the management of IT assets, making it easy for our team to track and monitor our infrastructure. Additionally, the platform's reporting and analytics tools provide us with valuable insights into the performance of our IT services, enabling data-driven decision-making to further enhance our operations.

    Negative: Have not found any issues with SuperOps.ai yet. So far so good.

    Read More...
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