iTop Description

Customers are happier and services are cheaper. iTop is flexible enough to meet the needs of digital companies (hosting provider, service provider, software publisher) and allows them to manage multiple customers, contracts, and commitments. iTop is the core element of a solution that covers all customer environments and protects the confidentiality required for each company. iTop was developed by outsourcing professionals to handle the complexity of shared infrastructures. Using iTop, you can analyze the impact of any incident or change on the various services, contracts, or customers you must honor. iTop is central to the operations of the service centers. iTop is a shared repository that allows you to offer customized offers for each client. iTop allows you to synchronize multiple instances in a control center logic.

Pricing

Pricing Starts At:
$0
Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, iTop has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Combodo
Headquarters:
France
Website:
www.combodo.com/itop
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Media

iTop Homepage

iTop Homepage

iTop Homepage User Request Management Incident Impact analyses CMDB audit
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Product Details

Platforms
SaaS
Windows
Linux
Type of Training
Documentation
Webinars
In Person
Customer Support
Phone Support
Online

iTop Features and Options

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

CMDB Software

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

iTop User Reviews

Write a Review
  • Name: Akheel Ahmed K.
    Job Title: IT Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    ITOP

    Date: Mar 31 2020

    Summary: Still exploring all the features but easy to install and configure.

    Positive: Easy to use fully open source and customize able according to your needs.

    Negative: Till now no limited support no training available.

    Read More...